TNT Express Couriers - Your worst nightmare

[Sensorei]

There have been many complaints about TNT on this forum so I figured I'd add my frustrations with TNT to the list. Imports is my main line of work and I have used most of the big international couriers. I did not use TNT for a long time because their service and general attitude to their customers was not up to standard. I should have known better than to use them again.

I thought I would give them another chance after my one Hong Kong supplier says he prefers to use them. BIG MISTAKE!

As soon as your goods are in the hands of the South African TNT guys, be prepared for the worst service imaginable. Management does not know how to organise their team. Nobody takes responsibility. Just trying to get an invoice from then after my goods cleared at customs required more than 10 phone calls to them, with everybody passing the buck around.

After paying the invoice and emailing proof of payment I thought I thought the problems were over. WRONG AGAIN - Goods still not released by TNT for delivery. So I emailed the operations team leader along with 4 other people I had dealt with in operations or the clearing dept. Nobody even bothered replying or getting my goods released. I had to make 4 more phone calls!

DO NOT USE TNT if you value your sanity.

 

[Gadgetwise]

TNT SA IS USELESS, THEY DELAY PARCELS ON PURPOSE ONCE IN S.A., THEY THEN THEY PENALIZE YOU. I'M EVEN IN CONTACT WITH THEIR CLEARANCE SUPERVISOR SHE'S EVEN WORSE MRS TERTIA.

 

[Former member 61586]

I have used them ONCE before. Never again. Small rodents at the zoo, throwing poo at each other are more organised and professional.

 

[Gadgetwise]

Now the supervisor Tertia Botha request I sign the clearance documents, on the document it say, by replying to this email you Gove us consent to go ahead. The supervisor don'tknow what's going on, give wrong advice. Will definitely receive yet another 1.5k penalty.

 

[xbmcfan]

Just use Buffalo Express with their R30 customs clearance fee, they are a million times better and lots of Chinese suppliers use them.

Even DHL is miles cheaper with their R150 customs clearance and multiple shipping updates a day.
Their customs payment is also updated immediately after you pay through their link sent by email.
You never have to make phone calls or send emails and shipping is done in 3-5 days most of the time.

TNT charges a clearance fee of R550(probably higher now) + R1500 penalties(a lot of times) since they deliberateness find fault with paperwork without clearing it up with the buyer or shipper.

Now that TNT was bought by FedEx, they just carry on with the mismanagement.

 

[Gadgetwise]

I WAS GIVEN THE CLEARANCE MANAGER MARK ANTHONY'S CONTACT NUMBER 0828050803 NOT EVEN HE ANSWER. HOPE DHL PROVIDES BETTER SERVICES, I'LL GIVE THEM THE OPPORTUNITY TO IMPRESS ME.

 

[randburgred]

There have been many complaints about TNT on this forum so I figured I'd add my frustrations with TNT to the list. Imports is my main line of work and I have used most of the big international couriers. I did not use TNT for a long time because their service and general attitude to their customers was not up to standard. I should have known better than to use them again.

I thought I would give them another chance after my one Hong Kong supplier says he prefers to use them. BIG MISTAKE!

As soon as your goods are in the hands of the South African TNT guys, be prepared for the worst service imaginable. Management does not know how to organise their team. Nobody takes responsibility. Just trying to get an invoice from then after my goods cleared at customs required more than 10 phone calls to them, with everybody passing the buck around.

After paying the invoice and emailing proof of payment I thought I thought the problems were over. WRONG AGAIN - Goods still not released by TNT for delivery. So I emailed the operations team leader along with 4 other people I had dealt with in operations or the clearing dept. Nobody even bothered replying or getting my goods released. I had to make 4 more phone calls!

DO NOT USE TNT if you value your sanity.

Piece of advice .... if supplier is in Hong Kong you should use Royale aka Hong Kong delivery Company You will be very happy you did

 

[Gadgetwise]

THANKS, I ORDER WEEKLY BUT WITH TNT I'LL BE BANKRUPT SOON.I EXPERIENCED IT MYSELF SPEAKING TO THEIR TEAM LEADER TERTIA BOTHA, LUCKY ALL MY CALLS GET RECORDED, NOT EVEN SHE HAS RESPECT FOR CUSTOMERS. TNT THIS WAS MY LAST TRANSACTION WITH YOUR COMPANY, YOUR EMPLOYEES ARE USELESS

 

[Kosmik]

My virtual ears.....

 

[Gadgetwise]

Piece of advice .... if supplier is in Hong Kong you should use Royale aka Hong Kong delivery Company You will be very happy you did

 

[randburgred]

THANKS, I ORDER WEEKLY BUT WITH TNT I'LL BE BANKRUPT SOON.I EXPERIENCED IT MYSELF SPEAKING TO THEIR TEAM LEADER TERTIA BOTHA, LUCKY ALL MY CALLS GET RECORDED, NOT EVEN SHE HAS RESPECT FOR CUSTOMERS. TNT THIS WAS MY LAST TRANSACTION WITH YOUR COMPANY, YOUR EMPLOYEES ARE USELESS

I can sympathize with you Many of my customers have become my customers because of their frustrations with couriers and postal shipments As their virtual shipping controller I take the strain out of their lives

 

[bromster]

I had the opposite experience in CT. Super fast, courteous and efficient.

I have another consignment coming from Shenzhen next week. I'll be sure to report back again.

 

[Vis1/0N]

My cousin used to work as a imports controller for them. My advice is to never use them.

Their clearance fees was not a cost but a exploitive profit stream for them. They are incompetent and arbitrary, for the same raspberry pi on its release some of us were paying R300 more than the next person in fees.

 

[Gadgetwise]

I had the opposite experience in CT. Super fast, courteous and efficient.

I have another consignment coming from Shenzhen next week. I'll be sure to report back again.

I must add in the past I will receive my parcel within a week clearance done and delivered, it seems the latest trend is holding back your parcel for us the client who then hasto pay penalty to the value of 1.5k. They don't inform nor do they reply to emails, I'll give DHL a opportunity to impress me.

 

[Snyper564]

@ScottulusMaximus can help you!

 

[Gadgetwise]

Piece of advice .... if supplier is in Hong Kong you should use Royale aka Hong Kong delivery Company You will be very happy you did

My supplier isn't aware of them.

 

[randburgred]

My supplier isn't aware of them.

Royale International Couriers Limited - Hong Kong – (Asia Pacific & Global Headquarter - Kowloon Bay Office)
Address:Unit 2602, 26th Floor, Octa Tower, 8 Lam Chak Street, Kowloon Bay, Hong Kong
Tel:+852 2318 0370
Fax:+852 2819 0913

 

[Gadgetwise]

Royale International Couriers Limited - Hong Kong – (Asia Pacific & Global Headquarter - Kowloon Bay Office)
Address:Unit 2602, 26th Floor, Octa Tower, 8 Lam Chak Street, Kowloon Bay, Hong Kong
Tel:+852 2318 0370
Fax:+852 2819 0913

Thanks, will definitely do

 

[Sensorei]

I I'll give DHL a opportunity to impress me.

DHL's customs stops clerks that you deal with if your goods are stopped for inspection are painfully inefficient. There are 3 of them, and none of them give a crap about helping you. They need double the staff.

Twice I've paid penalties when documentation and everything were completely in order, but I would have lost more money waiting weeks for them to deal with customs. Basically extortion.

 

[Sensorei]

Royale International Couriers Limited - Hong Kong – (Asia Pacific & Global Headquarter - Kowloon Bay Office)
Address:Unit 2602, 26th Floor, Octa Tower, 8 Lam Chak Street, Kowloon Bay, Hong Kong
Tel:+852 2318 0370
Fax:+852 2819 0913

Thanks I see they are in Shenzhen as well. Great.

Room 701,East Building, Tian An Hi-Tech Plaza Phase2 , Che Gong Miao, Futian district, Shenzhen City, 518040, China. Tel: +86 755 8394 3033