TopTV - Has anyone had a call back?

Mars

Mars

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I got the decoder, been struggling to get through on 08600 86788Over the last coupla days I have managed to get through three times. Every time I get through I am on hold for a few minuets before they put you onto voice mail.

Every time I leave my details, but I have yet to get a call back.
Should I keep trying over and over just to leave my details on the rare occasion I get through?
Or should I just leave it and wait for them to phone me.
Has anyone gotten a call back from them?
 
yes i did, two of their agents called on sunday, after leaving messages. I even missed one of the reps call, their is number: 011 5829800
 
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Madman88 said:
I got the decoder, been struggling to get through on 08600 86788Over the last coupla days I have managed to get through three times. Every time I get through I am on hold for a few minuets before they put you onto voice mail.

Every time I leave my details, but I have yet to get a call back.
Should I keep trying over and over just to leave my details on the rare occasion I get through?
Or should I just leave it and wait for them to phone me.
Has anyone gotten a call back from them?
Click to expand...

Negative - no call back from Saturday already - so much for 72 hour response.
 
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angotull said:
Negative - no call back from Saturday already - so much for 72 hour response.
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how you expect them to install the dish anyway in the box you seem to live in?? its been all over the news that they have had a much bigger response than expected and the 72 hrs wont be able to happen. give them a few days to catch up on the 50000 installations they have to do 'within 72 hrs'
 
albert123 said:
its been all over the news that they have had a much bigger response than expected and the 72 hrs wont be able to happen.
Click to expand...
I'm DEFINITELY not one to bitch and moan albert but I do want to point out that their initial call-back timeline was 48 hours and as per their latest press release, due to the high demand, they've promised a 72 hour response time instead.

Like I said, I'm not complaining, just making sure you understand the facts. :)
 
I get 3 to 4 callbacks daily. I answer and before they can talk I tell them I am sorted and they need to say goodbaai and get going calling the rest of the guys.

I have even given friends of mine's cell numbers who are still waiting to be called. So far helped to friends this way.
 
albert123 said:
how you expect them to install the dish anyway in the box you seem to live in?? its been all over the news that they have had a much bigger response than expected and the 72 hrs wont be able to happen. give them a few days to catch up on the 50000 installations they have to do 'within 72 hrs'
Click to expand...
I dont really care about their bigger response. When they advertise 72 hour response I expect a 72 hour response. Oh and btw, thats 72 hours on callback not installation - now go back to your rock.
 
angotull said:
I dont really care about their bigger response. When they advertise 72 hour response I expect a 72 hour response. Oh and btw, thats 72 hours on callback not installation - now go back to your rock.
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and its because of people like you that companies dont tell us about their 'plans' anymore....
 
Why because I demand service, because I demand what they advertise - its because of people like you that bad service exists. Because you just take whatever manure they feed you and you enjoy it - so enjoy it.
 
I left messages yesterday and sent email to them.... TopTV called me 7 times in total today, to sort my account and activation out. Yeehah!! All sorted out, now just to get the physical installation done (installer awaiting hardware delivery tomorrow).
They score full marks with me for customer care!
 
I left several messages on Saturday but still no call back. I've been on their website and tried to fill out that online form but it keeps bombing out! I've kept on leaving messages all day yesterday and today but still no luck. Going by the 72 hour window being promised now I'd imagine that the first message I left on Saturday would warrant a call-back by now...sigh...I think all of my free talk time this month will basically go towards the 2min intervals I keep spending on calls to TopTV!
 
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I received three calls from them, first one being on Saturday at 11h00....

I guess we can now complain, what if this was the service of DSTV, and there was no other choice, would we be looking for
fine print, or just wait until we do get through......I go by the fact, patience is virtue...and that they will get around....maybe we are just
too eager, dont worry the pain will go away as soon as they install.......hang in there.....

Take the road less travelled......
 
I got a call back, but I was already helped by the call center... Installation day is TOMORROW! WooP WooP!!!
 
called toptv 2day,got thru but then
they told me they cant give me the customer no. thru
da phone and they will send me an sms,it has been 8
hours nw,my installation date is 2moro,if they dnt send
the sms 2nyt then im screwed coz i wil have 2 arrange
another date
 
I just recieved a phone call from a consultant now --- now I am very puzzled this consultant is either not clued up or something - His giving me a long Customer ID like this 300136xxxx , I wonder if his clued up the other consultant gave me all the necessary information I wanted from - ClientID, Reference Number to pay at the bank etc......

I wonder if their new consultants have actually gone for training ---->> Seriously I would like clarity on the matter - Every since Saturday I spoke to a consultant who knew the service inside out....
 
Wednesday night, 6 messages and still no call back... :(
Come on, there MUST be some kind of cue. I cant believe that they are still calling people from SUNDAY.
I must have been skipped or something. Getting kinda annoyed now.

On top of that Sats-r-us was supposed to come and install on monday afternoon, they didn;t pitch. ok it was pissing with rain.
I rescheduled for this afternoon, again they didn't pitch :(
I suppose things are ballistic for them...
 
the frustrating thing is i was lucky and everything was installed without me having a customer number so i just need to be activated :(
 
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