Torrent performance via MWEB recently

georgelza

georgelza

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Joined
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Has gone for a ball of sh...t recently.

Does not matter from which torrent site or time of the day.

Anyone else experiencing this?

G
 
georgelza said:
Has gone for a ball of sh...t recently.

Does not matter from which torrent site or time of the day.

Anyone else experiencing this?

G
Click to expand...

Have you tried changing your torrent ports, getting another ISP's test account or at least rebooting your router ?
 
georgelza said:
Has gone for a ball of sh...t recently.

Does not matter from which torrent site or time of the day.

Anyone else experiencing this?

G
Click to expand...

Hi georgelza.

Torrents are given the lowest priority and speeds are not guaranteed.
I would suggest that you set the torrents for later in the evening.
 
Torrents has been very good for me lately. I can get almost full speed all day during the week so it's almost like semi unshaped and i'm happy about that.
 
You know,

pay for a service, the service is a speed Mbps and a cap. As it is my 100+100 was suppose to be 100GB from midnight to 06:00, but because how you receive your RAS files from Telkom, and wrongly counted my night time to day time I ended up scheduling my torrent downloads from 01:00 to 05:00
Now during THAT time I"m at times hardly getting 50Kbps.
Ye you say capped is not throttled, it's just snapped into the ground with your above excuse.

Torrents might be the least important to you, but they are the 2nd most important to me as my daughter streams Netflix and I download the programs my wife and I watched via torrents.

Your attitude to torrents is costing you clients. Your view of whats important, is not the clients and thats sad. So it's Good buy.

G
 
Mine`s also been running pretty good recently. Though , I`m not doing much at the moment.
 
georgelza said:
You know,

pay for a service, the service is a speed Mbps and a cap. As it is my 100+100 was suppose to be 100GB from midnight to 06:00, but because how you receive your RAS files from Telkom, and wrongly counted my night time to day time I ended up scheduling my torrent downloads from 01:00 to 05:00
Now during THAT time I"m at times hardly getting 50Kbps.
Ye you say capped is not throttled, it's just snapped into the ground with your above excuse.

Torrents might be the least important to you, but they are the 2nd most important to me as my daughter streams Netflix and I download the programs my wife and I watched via torrents.

Your attitude to torrents is costing you clients. Your view of whats important, is not the clients and thats sad. So it's Good buy.

G
Click to expand...

I understand that torrents is important to you.
It is a business decision that has been taken to give torrents the lowest priority on our network.
 
The worst is:

As I kick the download off, I'll achieve proper unshapped speed for a minute or 2, showing me what the seeds and peers are allowing me to achieve, and then the shape rule kicks in, and it goes for a nose dive, down to under 50Kb, (if I'm lucky) or more like under 20Kb (norm).

During night, when I go and feed my boy (daddy bottle time) I normally check in... and same applies/happens, stop it, kick it off, speeds up to 2Mbps, and then see it slow down to a crawl.

G
 
Last edited:
georgelza said:
Your attitude to torrents is costing you clients. Your view of whats important, is not the clients and thats sad. So it's Good buy.

G
Click to expand...

Its actually their attitude towards customers in general. The whole experience is not very... customer centric. In fact, its rather hostile. Normally when somebody wants to cancel, its because of poor service or poor product/pricing. Now you make them wait another full calendar month before the customer can solve that problem. This does not cause a large amount of joy on the customer's side, as he wanted to get rid of your products yesterday.

In any other industry, I would be entitled to, at the very least, a partial refund. Funny how ZA ISP's are not held to the same standard in terms of the CPA.

Mweb can offer me free internet, I would still not take it. The way I was handled when I wanted to cancel leaves a lot to be desired and I will not make that mistake again. Funny how "DSL line problems" go away when you use a different ISP :)
 
No argument there.

Holding me hostage for the entire Oct to leave is not going over well either, they should have released me end of this month,

I can see allot of grieve still coming when they release my line to telkom, into the holding pool before new ISP can pick it up.

G
 
georgelza said:
You know,

pay for a service, the service is a speed Mbps and a cap. As it is my 100+100 was suppose to be 100GB from midnight to 06:00, but because how you receive your RAS files from Telkom, and wrongly counted my night time to day time I ended up scheduling my torrent downloads from 01:00 to 05:00
Now during THAT time I"m at times hardly getting 50Kbps.
Ye you say capped is not throttled, it's just snapped into the ground with your above excuse.

Torrents might be the least important to you, but they are the 2nd most important to me as my daughter streams Netflix and I download the programs my wife and I watched via torrents.

Your attitude to torrents is costing you clients. Your view of whats important, is not the clients and thats sad. So it's Good buy.

G
Click to expand...

Get unshaped internet if you don't get the speed you need. What do you exactly expect from MWEB. What if people say hey I don't need gaming lower priority and then gamers bitch and moan and so on and so forth. Stop only thinking about yourself. if you not happy go to another ISP. I'm happy with my torrent speed as it's going at very high speeds. infact I get near full speed on torrents during the day. The one time I downloaded a 10GB torrent during the day during the week and that's amazing for me. almost any other isp will throttle you on a Shaped line so this is simply amazing.

I don't know why so many people bitch and moan about MWEB. Any ISP has their ups and downs.


I agree with one thing and that's the way you cancel your account. Having to wait another month I feel is unacceptable.
 
Sopbeen said:
Its actually their attitude towards customers in general. The whole experience is not very... customer centric. In fact, its rather hostile. Normally when somebody wants to cancel, its because of poor service or poor product/pricing. Now you make them wait another full calendar month before the customer can solve that problem. This does not cause a large amount of joy on the customer's side, as he wanted to get rid of your products yesterday.

In any other industry, I would be entitled to, at the very least, a partial refund. Funny how ZA ISP's are not held to the same standard in terms of the CPA.

Mweb can offer me free internet, I would still not take it. The way I was handled when I wanted to cancel leaves a lot to be desired and I will not make that mistake again. Funny how "DSL line problems" go away when you use a different ISP :)
Click to expand...

The very reason I left them, was a Business Premium client, and got treated like trash when I complained, odd a few other ISP's treat customers in a similar manner, these guys are obviously making too much money to worry about losing a client here and there.
 
Interesting that you pointing finger at me, I was also very happy first 2 months, was getting great torrent speeds doing the night time window. and THEN they seem to decide, ok, hook line an sinker, we got the client, lets institute the shape rules.

Lets see what you will be saying if that same "great" line speed that you paying suddenly changes to under 20Kbps.

and I will think of myself, as long as I'm paying for a service, which they not providing, when you willing to pay for my service, then you can tell me to stop complaining.

I am changing.

G
 
Hi all

Just as an FYI.
If you cancel on the 1st working day of the month then the account will be scheduled to cancel at the end of the same month.
 
Which we are not happy with,

it's the 19th today, you should able to stop all services end of this month, it does not take anyone a month to process and stop a debit order.

there is NO justification other than holding a departing client hostage for 30 days.

G
 
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