tracking line installation

J

johndoe1983

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hi guys,

after ordering a line to be placed in my unit, they called me up to confirm my "online order"/"request to install"...

But didnt give me a reference nr now that i'm thinking about it....

Any ideas on how i can track this progress down?
 
Call in to 10219 and go to new services, speak to a consultant. Use your ID number to track your order.
 
johndoe1983 said:
hi guys,

after ordering a line to be placed in my unit, they called me up to confirm my "online order"/"request to install"...

But didnt give me a reference nr now that i'm thinking about it....

Any ideas on how i can track this progress down?
Click to expand...

PM me. Ill give you an email address direct to Telkom Internet Orders... He was excellent with me, even gave me daily updates
 
decided to give telkom a call while I wait for jargon7 to reply... their systems are down ;-)
 
Anyone know if telkom works weekends? (the guys that do line installations)

They were meant to come yesterday, but was a no show.. Just wondering if it gets shifted over to the next day then.. Next day being Saturday
 
Telkom sent me a SMS like a few hours after I applied for the telephone line installation and then they phoned me again the day before they came to do the installation.
The technician then phoned like 1 hour before he came around.

I first tried to get the ADSL installation done via Web Africa, but since they said that it would take 3-4 weeks, I went to the Telkom Shop again. They did the ADSL line installation within 2 days.

All in all, my telephone line + ADSL line installation took less than 2 weeks in Stellenbosch :)
 
Last edited:
So I finally get through to call centre again this morning.. Get this, they tell me my installation was cancelled on the 18th! I ask them, why wasn't I notified for starters.. They say "we are sorry about that" then I tell them, ok well I bought a router yesterday, seeing I left the purchase for the last minute, just in case they call and say thy can't install... Thy once again say, we are sorry.. Our technician should have notified u.

Strange thing is, i called them yesterday morning to find out if my installation is going as planned, and they said "yes, you are on the list to be attended to today".. And when I call them today they tell me the installation was cancelled back on the 18th already??? WTF

Am pretty angry right now
 
I've ocme to realise that no matter where you are in the country, a lot of phone calls have to be made in order to get what you want. You'll reach several different people and you will get several different answers.

This happened with my latest ADSL installation. Line was ready on Monday the 24th already and everyone I phoned kept telling me they were waiting on a technician. Eventually got hold of a lady who said: "The line has been ready for 5 days, please plug your router into the line now so I can check sync stats"... 5 seconds later... "Thank you for contacting TelkomInternet, your router is syncing with no problems"

Then it was just a few calls to Cybersmart to get my ADSL account unblacklisted and moved to my line (they still thought the line wasn't active)
 
It's still bs tho. Gonna escalate them to the top if I have to.

1. Wasted money
2. Time
3. Energy

Now I gotta re-apply (for 3rd time)

Why couldn't they at least install the line so far (as that was part of the installation..) fair enough, no ports available for dsl in exchange, supposedly all used up by surrounding community, but at least still give me my line so I can make calls?
 
Ah before i forget, I spent over 93 minutes over January trying to get thru to them.. Actual talking to cc agent approx 15 min in total, rest was listening to their zzzz music waiting for agent.. Can't wait for my cellphone bill ;)

Thought "it's worth it, adsl gonna be the b0mb"... Ya
 
johndoe1983 said:
It's still bs tho. Gonna escalate them to the top if I have to.

1. Wasted money
2. Time
3. Energy

Now I gotta re-apply (for 3rd time)

Why couldn't they at least install the line so far (as that was part of the installation..) fair enough, no ports available for dsl in exchange, supposedly all used up by surrounding community, but at least still give me my line so I can make calls?
Click to expand...

Do not allow them to cancel the order. Phone back and demand an escalation reference number and demand that they open your existing order ref.

Do NOT let them give you a new ref number as you then lose your order history and any escalation carries no weight.

They closed your ref so that it does not escalate internally to indicate their poor performance.
 
This is just one of those reasons why I go to the Telkom Shop instead, or report the errors online.

I really hope that you can get your ADSL by escalating it like MickeyD suggested.
 
What's the difference? One is done from comfort of couch, other u gotta travel & face em. Same thing, both cost money.. Or is the actual shop more clues up?
 
Shops more clued up, I wanted 4mb ADSL line installed, call centre said there were no ports in the area, went to Telkom shop they said there was 200+ ports - ADSL installed within 7 days...
 
Pada said:
This is just one of those reasons why I go to the Telkom Shop instead, or report the errors online.

I really hope that you can get your ADSL by escalating it like MickeyD suggested.
Click to expand...

I did this, was done within a week.
 
Pada said:
Nice. Mine took 13 days in total (11 days for telephone line and 2 days for ADSL), which is pretty quick too.
Click to expand...

That's quite good considering it's both. I may have forgotten to mention that I did phone Telkom several times to hurry them up... What? It's toll-free! :D
 
Good evening forumites!

Thought I'd throw this one out to some of the more experienced guys in here.

I moved to Ruimsig in Roodepoort in August 2010. Prior to signing my lease, I phoned up spermcount, I mean Telkom, and checked whether ADSL services would be available for my complex. To which the agent ensured me it was. Two weeks on and boxes unpacked I phoned up Telkom, and placed an order for a new line + ADSL. They accepted the order, without any hassle. In September I phoned them up and quoted my ref. no. to which they replied that they were having issues at the exchange. Two weeks later, without any more feedback, I phoned the up again, this time I got feedback that they had no infrastructure in the area.

As you can imagine, by now I'm just a tad annoyed, cause I feel I was lied to the first time when checking availability, and secondly because surely they should have noticed that there was no infrastructure before accepting the order. To add insult to injury, there is a perty little green and blue box with a Telkom logo on it, just outside my complex. So I guess I was lied to again.

I have tried to follow MickeyD's suggestion of escalating with the call centre, as my original ref. no. still exists in their system.

So anyone in the forum have any other suggestions? 3G and Wireless Internet are not options for me, because of bad coverage in this area :( ...

Any help would be appreciated!
 
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