TRL Technologies

crysis said:
The police told me my best bet is with the consumer protection.
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Interesting.... you have officially cancelled with TRL and have proof of this correct?

If so, then I'm damn sure what they're doing is a criminal offence. Also lodge complaints with your bank and keep harassing them until they do something about it.
 
ToxicBunny said:
I'm sure you've come across this before but just for other ppl who might be suffering the same thinkg with TRL or any other company

http://www.antlerfin.co.za/index.php?q=news/disputed-debit-orders-guidelines-ombud
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Thanks for that toxic, good information there.

Just got this from them:

Hello Daniel,

We require the letter due to the fact that you have signed up for our services under your name, while providing debit order authorisation signed by another person (Mrs #########).
The letter and supporting documentation is therefore required to ensure that payment is made to the correct account details.
Kindly forward us the letter as to resolve the matter.

Kind regards,

TRL Technologies
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I find it odd they need to distinguish me, and my Mom, in case they make a mistake with the refund, especially since its her account that got debited, then it should be hers that gets refunded. And im sorry, but a residential address wont help you at all in this regard. But what ever, ill do it, the rest cant hurt surely?
 
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crysis said:
Thanks for that toxic, good information there.

Just got this from them:



I find it odd they need to distinguish me, and my Mom, in case they make a mistake with the refund, especially since its her account that got debited, then it should be hers that gets refunded. And im sorry, but a residential address wont help you at all in this regard. But what ever, ill do it, the rest cant hurt surely?
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Nope.. you send them a letter for your account, with your authorisation defining which account they must return the money.

They need your name, your account number, your signature and the bank account.. nothing more.
 
crysis said:
I just got this from them:


I dont understand why I need to jump through another hoop to get my money? They have my banking details. Why do they need my, and my moms signature? Why do they need my ID? Residential address? With that information you can steal some ones identity. I don't see it being necessary. I did make it very clear to them that I would close this thread when the issue has been delt with, and by no means am I going back on my word. Am I missing something?
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They want this information so that they can sue you if you don't remove the thread (and any other posts about this matter). I wouldn't supply any of it to be honest. Once stuff is on the Internet, it's there for good. Even if you delete the thread, Internet archive, Google, etc will still have copies of it, potentially opening up a claim against you.

TRL look like a bunch of thieves and this information needs to remain public.
 
JayM said:
They want this information so that they can sue you if you don't remove the thread (and any other posts about this matter). I wouldn't supply any of it to be honest. Once stuff is on the Internet, it's there for good. Even if you delete the thread, Internet archive, Google, etc will still have copies of it, potentially opening up a claim against you.

TRL look like a bunch of thieves and this information needs to remain public.
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Thats exactly what I was thinking.
 
Captain Morgan said:
Have you given them 1 months’ notice? Keep in mind that although Cybercrap messed around with TRL's clients, you might still be liable in terms the agreement entered into between yourself and TRL when you first ordered the service. If you did give them 1 months’ notice, be sure to keep it on record along with their acknowledgement.
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1) I never had any business and/or agreement with Cybersmart, so they feature nowhere!!

2) I never agreed to anything with TRL AND

3) Even if I had an agreement TRL, the 30 day notice work both ways - either party must give 30 day notice for termination of service. I had no notice of termination of service. Infact I was paid up for the rest of the month.

4) When my service was terminated, there was no reply on emails and telephone calls, leave alone any "acknowledgement" of anything. That is a very solid termination I would say!!

So yes please try and pull the non existent agreement one on me.
 
Great another R 700 bucks gone from my account ... this is blatant theft in my opinion...Any lawyers willing to represent all of us that are suffering ? I mean how the hell do you have a company that is totally impossible to contact, I have tried everything to get hold of these guys... absolutely zero communication !!!!!!!!!!!!!!!!!!!!!!!
 
I cannot imagine how frustrating it must be to be unable to get a hold of a company that is stealing your money. If I were you, I'd go to the bank, get the debit order cancelled and lay a charge of fraud at the police station. That ought to get a response out of these thieves.
 
eddief1 said:
Great another R 700 bucks gone from my account ... this is blatant theft in my opinion...Any lawyers willing to represent all of us that are suffering ? I mean how the hell do you have a company that is totally impossible to contact, I have tried everything to get hold of these guys... absolutely zero communication !!!!!!!!!!!!!!!!!!!!!!!
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Reverse it with your bank on Monday... and then put a stop on that debit order....
 
Hi eddief1,

Please e-mail your query to [email protected] in order for us to assist you.
Alternatively, please PM me your details and we will get in touch with you.


eddief1 said:
Great another R 700 bucks gone from my account ... this is blatant theft in my opinion...Any lawyers willing to represent all of us that are suffering ? I mean how the hell do you have a company that is totally impossible to contact, I have tried everything to get hold of these guys... absolutely zero communication !!!!!!!!!!!!!!!!!!!!!!!
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Last edited:
Hi kilobits,

We respond to each ticket received.

It is possible that eddief1 did not use the correct e-mail details when he contacted us or that our spam filters have flagged his e-mail as spam.

kilobits said:
LOL... April the 1st is a couple of days ago... :whistle:

Why not PM him for his address and you email him ? Why must he do your slog work this time, again, seeing as you seem not to like responding to anyone... ?
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TRLTech Management said:
Hi kilobits,

We respond to each ticket received.

It is possible that eddief1 did not use the correct e-mail details when he contacted us or that our spam filters have flagged his e-mail as spam.
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Hey Hey

Why not post all the correct contact details here then... email addresses / telephone numbers and a physical address to facilitate easy communication ?
 
TRLTech Management said:
Hi kilobits,

We respond to each ticket received.

It is possible that eddief1 did not use the correct e-mail details when he contacted us or that our spam filters have flagged his e-mail as spam.
Click to expand...

Let me guess.... regardless of what email address he puts on the ticket, you send the email to his "TRL" email address and then go "Oh but I don't know why you didn't receive it"...
 
Hi kilobits,

All the contact details are available on our website but it as follow:

Office number: 087 571 3165 (Available Monday to Friday from 8am to 5pm, excluding public holidays)
24/7 Helpdesk, Accounts & Support: Kindly send an e-mail to [email protected] after which you will receive a ticket number.

In the event that your query is not resolved, kindly e-mail our management team at: [email protected] (please include the ticket number)


kilobits said:
Hey Hey

Why not post all the correct contact details here then... email addresses / telephone numbers and a physical address to facilitate easy communication ?
Click to expand...
 
Hi ToxicBunny,

Our system send ticket responses back to the e-mail address the ticket originated from.


ToxicBunny said:
Let me guess.... regardless of what email address he puts on the ticket, you send the email to his "TRL" email address and then go "Oh but I don't know why you didn't receive it"...
Click to expand...
 
crysis said:
I just got this from them:


I dont understand why I need to jump through another hoop to get my money? They have my banking details. Why do they need my, and my moms signature? Why do they need my ID? Residential address? With that information you can steal some ones identity. I don't see it being necessary. I did make it very clear to them that I would close this thread when the issue has been delt with, and by no means am I going back on my word. Am I missing something?
Click to expand...

That looks like blackmail...

Get your bank to reverse the funds.
 
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