TRL Technologies

Fudzy said:
Find it odd that it is usually Reuben who replies to mails and now it's suddenly some support staff?
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Im pretty sure its some kind of rent-a-support. Probably some one in company india or something that outsources online support? Or he has decided to employ some 24 hour support team, which I doubt, since I Got that email at 7pm last night? It would mean it really is 24 hour support?
 
One man band??????

crysis said:
Im pretty sure its some kind of rent-a-support. Probably some one in company india or something that outsources online support? Or he has decided to employ some 24 hour support team, which I doubt, since I Got that email at 7pm last night? It would mean it really is 24 hour support?
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+1

In all the years I dealt with TRL, I got the/formed the impression that TRL has only one emplyee. Because I never ever spoke (got emails from) to anyone but R or automated email responses. I once made a call to a number and spoke to R, there was children and women voices in the back ground, and I remember getting the idea that he was at home??? I may be wrong about the "one man band" but that is what picture I got in my head....... Everthing seemed to be very automated, errors and all. That might explain why it take so long to get anyting rectified, there are only so many hours in a day for 1 person to do the job,....... kill all the fires, and TRL seem to be on fire now. Like I said this is pure speculation on my side.

I have this number on my records, I DO NOT know if it still mean anything, so use with that in mind: 041 961 5158.

This is what is on TRL emailed invoices: E-mail: [email protected] -- OR -- Fax: 0866 575 603

I receive the following notification from TRL on 19 August 2011, and is the last contact detail I received:

Dear Valued Client,


With immediate effect, we have changed our contact details to streamline our service/support to you and to resolve/respond faster to any questions and requests for assistance.


Our new contact number: 087 943 7220 (Available Monday - Friday, from 8am to 5pm, excluding public holidays)


For 24/7/365 support/account queries/general information, kindly send an e-mail to: [email protected]


Alternatively, you may open a support ticket on our website by going to the following address: http://www.trltech.co.za/whmcs/submitticket.php


Emergency technical support: 079 083 5452 (Available after hours & public holidays - for EMERGENCY technical assistance only)


Kind regards,


TRL Technologies
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Last edited:
It is a criminal matter when money is fraudulantly being deducted & there is not a current & valid contract between the parties.

Example. lets say I got your banking details from somewhere (which I don't have & have no desire to gain) & I run a debit order to get your money. would you deem that a civil matter?
 
ChilliGirl said:
It is a criminal matter when money is fraudulantly being deducted & there is not a current & valid contract between the parties.

Example. lets say I got your banking details from somewhere (which I don't have & have no desire to gain) & I run a debit order to get your money. would you deem that a civil matter?
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Trust me, you don't know what you are talking about. While I understand what you are saying, it won't stand up in court (that's even if the matter reaches the inside of a court room). It would have been a criminal matter if TRL just submitted debit orders to random accounts (where there are no past or present history between TRL and the bank account holder). It becomes a civil matter if signed authorisation was given and if there is a history between the parties.
 
Geeeebus...

Why is it sooooooooo hard for Reuben just to pay the money into the OPs account... ?

Why is that so difficult to do ?

What could be the massive hurdle preventing a refund ?

Surely it cannot be so hard for a company to actually do this ... I doubt it would take more than a few minutes... so why this reluctance to even engage with this ?

Is there anybody other than Reuben working at TRL Tech ? It sounds like a one man show, incapable of doing anything other than keep a single clients seedbox running and correctly billed for, the others he is ducking, diving, and avoiding while he dips into their account to prop up his little facade.

Just do the refund already. It REALLY is not SOOOOO difficult a thing to do or understand.

Really.... amateur hour and its fanclub of one.

tsssk tsssk tsssk.
 
But if he refunded everybody then Captain Morgan will have to pay the full seedbox price instead of having it subsidized by the other TRL users.



/stir
 
Crowley said:
But if he refunded everybody then Captain Morgan will have to pay the full seedbox price instead of having it subsidized by the other TRL users.



/stir
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nooooo!

Then he'll be broke & can't afford his Captain Morgan ;)

What he forgets is that there is still small claims court that the OP can use. It should not cost him much or anything, however it can cost the OP a lot of time...
 
ChilliGirl said:
What he forgets is that there is still small claims court that the OP can use. It should not cost him much or anything, however it can cost the OP a lot of time...
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That is often more valuable than money, especially the frustration of bereaucractic red tape.
 
kilobits said:
Geeeebus...

Why is it sooooooooo hard for Reuben just to pay the money into the OPs account... ?

Why is that so difficult to do ?

What could be the massive hurdle preventing a refund ?

Surely it cannot be so hard for a company to actually do this ... I doubt it would take more than a few minutes... so why this reluctance to even engage with this ?
Click to expand...

Bankruptcy.
 
I tried sending him and email and it bounced back.Website is down as well.Did a domain check and:

Domain: trltech.co.za

Please make payment for this domain to have it published in the co.za zone.

Accounting info....
Date |Type| Cost |Invoices are E-Mail to....|Paid Date |ICnt| TrkNo |Billing Info
2012-03-15| N | 50.00|[email protected] | NOT PAID | 1 | 2153409|TRL Technologies CC


Flashing RED indicates that payment has not been received - please
confirm with the UniForum SA accounting department, [email protected], should this
not be according to your records. You have been sent 1 invoices/statements.


0a. lastupdate : 2012/03/15 12:18:38+02
0b. emailsource : [email protected]
0c. emailposted : Thu, 15 Mar 2012 11:51:22 +0200
0d. emailsubject : trltech.co.za
0g. historycount : 1
0h. invoiceno : 2153409
0i. contracttype : NEW
0j. rcsversion : $Revision: 2.28 $ $Date: 2012-02-22 12:50:16 $
1a. domain : trltech.co.za
1b. action : N
1c. Registrar : UniForum S.A.
2a. registrant : TRL Technologies CC
2b. registrantpostaladdress: P O Box 245, Uitenhage, 6230,-, , , --
2c. registrantstreetaddress: P O Box 245, Uitenhage, 6230
2d. amount : 50.00
2e. paymenttype : I
2f. billingaccount : TRL Technologies CC
2g. billingemail : [email protected]
2i. invoiceaddress : P O Box 245, Uitenhage, 6230
2j. registrantphone : +27.875713165
2k. registrantfax : +27.866575603
2l. registrantemail : [email protected]
2n. vat :
3a. operationaldate : 2012/03/15 12:18:38
3b. cname :
3c. cnamesub1 :
3d. cnamesub2 :
3e. creationdate : 2012/03/15 12:18:51
4a. admin : DNS Admin
4b. admintitle : Role Account
4c. admincompany : TRL Technologies CC
4d. adminpostaladdr : P O Box 245, Uitenhage, 6230
4e. adminphone : +27.875713165
4f. adminfax : +27.866575603
4g. adminemail : [email protected]
 
Eish

I expect some more ex-clients bank accounts might be dipped into again soon... gotta lurve those credit notes !

/does not bode well for OP
 
Eish +1 +1

Perhaps the rum & raisin could pass a hat around ?
 
Captain Morgan said:
I've been reading your posts here for quite some time and it seems that you don't have a life or you are probably a butt ****er.
You always seem to bitch and moan about isp's...even web africa tuned you a while ago.
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You literally just made three posts in a row whinging about me? Seriously. You say im the one moaning, yet you took the time to make THREE posts in a row. That must mean you really have absolutely nothing better to do for the rest of the day to have come to that. Pot calling kettle black any one? From now on your opinion is just going to get ignored.
 
Captain Morgan's posts in a nutshell:

1- My service with TRL has been great
2- If you say bad things about TRL I'm going to insult you and tell you you're a no-life loser and child.

Suspicious much?
 
I wonder how the good captain manages to log into his control panel with TRL, ever since the TRL site has gone AWOL ??
 
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