The history of things:
7 Telephone calls to OVH (FR, NL & UK)
15 pleading (sickening) emails to various ppl
2 Tickets to MyDedis Support
1 SMS to Reuben informing him not to move domains to USA, due to high latency and poor connectivity of US servers
1 Ticket to Reuben
Several SMS to clients
+/- 85 TeamViewer msgs to client computers
Several Facebook msg to clients
Note: Some email MSG's and SMS MSG's are excluded, as it would unnecessarily negatively reflect on individuals which only played a minor role in the TRL Tech hosting saga. All server addresses, passwords and support agent names were redacted. Read from bottom up. Should you require to know more MSG me:
https://www.facebook.com/Solutions4IT
TeamViewer MSG2 to clients
Hi All
I have managed to track down the owner of the server (after much pleading with OVH Support in three different countries) and have paid all outstanding fees Reuben Leach / TRL Tech was owing on hosting and associated cost. The server at OVH has now been secured for the use of Solutions4IT and its clients and all services are back up and running. Once again my apologies for the inconvenience. Email to follow. Michael
TeamViewer MSG1 to clients
Hi All,
Please be advised that the company that secured internet access & domain services on behalf of Solutions4IT, TRL Tech - is currently experiencing financial difficulties and has unfortunately left most accounts of end suppliers unpaid, although all fees pertaining to services acquired via TRL Tech were settled in full by me. This affected internet connectivity via Cybersmart, BCS Net (no disruption in services) and hosting (websites & email) services via OVH.
I have been in contact with all of the end suppliers and have secured bandwidth via Cybersmart and the internet access services has now been fully restored and will in future directly be obtained from Cybersmart. I am still awaiting feedback from BCS Net on the uncapped accounts and should receive final confirmation later today, when their accounting department is available and I can settle any outstanding fees directly and secure ownership of these accounts. However, domain services (websites & email) seem still to be an issue.
I have contacted OVH (end hosting supplier) in France, UK and the Netherlands directly and also an intermediary. I am awaiting feedback from the intermediary regarding transferring the hosting servers to Solutions4IT’s account and settling any outstanding fees that were left unpaid by TRL Tech or acquiring a new server and transferring all of the domains to the new server.
As a precaution, new hosting servers have also been acquired via Elite Hosting in the UK and this will be utilised as a last alternative or for those that prefer their domains to be hosted in the UK rather than in France.
OVH has indicated that access to the domain services should be restored before 10 AM CAT.
Hosting Unlimited, Elite Hosting, Telkom, WebAfrica, Afrihost, Open Web, FNB Connect, G-Connect, Vodacom, iBurst, Low Rate Voice over IP, Duxbury accounts and all other suppliers of IT / communication and hardware services remain unaffected.
My sincere apologies for the inconvenience. I will in future manage the affected services in its totality, so as to prevent any reoccurrence. Unfortunately, TRL Tech intentionally tried to keep me in the dark of the true nature of the issues and OVH, BCS and Cybersmart’s respected confidentiality - except one bright Dutch support agent - thank goodness for that.
I shall confirm once all services have been restored and I am exploring the resolutions that will cause no, or the minimum of interruption of services with vigour.
Michael – +27 (0)84 xxxxxxxxx