Trying to cancel DSTV

[thebigguy]

Trying to cancel dstv. They are really desperate to keep you by making the process impossible.

Online

It looks like something went wrong, please try again later

WhatsApp

There was a system error. I was unable to disconnect the packages on your decoder.

Try again and again and again, but same messages

I am pretty sure these are no system errors, they just try to frustrate you in calling them and be pushed to a retentions department

 

[thebigguy]

100% sure it aint no system error, could down grade to the lowest R30,00 a month package without errors.

Anyway next months bill is R30.00 then I'll try again to cancel, but phone them instead and frustrate their retention department for a while, see how much effort they will do to keep me on a R30.00 a month package. Might start frustrating their call center with rubbish queries and complaints as well during the month.

F... the B.......

 

[HAL 9000]

Steve Hofmeyr and his supporters destroy their DStv products​

 

[chrisc]

I recorded the call to MC and when the lady gave me the system error message, I told her I would stop paying
She said you cannot do this, I said I already did
Got reminders to pay for 5 months, then it stopped

 

[thebigguy]

Tried canceling again online, got for the second time on a online chat.

The person on the other side of the chat responded with

you cannot cancel your packages yourself that s why you are getting that

So why have an option to cancel on the portal, but it will never work anyway.

 

[Brian_G]

Chat staff often just guess when they don't know, doubt it's intentional. I also had this cancel problem last week, and it was still not working online 2 days later, but there's a few items not working properly there.

For instance I changed which decoder I'm using (via call centre), days later it hadn't updated online.
And some other adjustment change I tried to make but can't remember what.

Call centre still works "best".