TT Connect down?

[LLoydizle]

Lol my neighbour just came to my place with such sorrow in his eyes cause I disconnected from XBL while playing FIFA. He looks so much more upset than I am

 

[pinball wizard]

Just had a check with my neighbour. He is online, but on Afrihost. Looks like an ISP issue?

That is what the TT ops team is saying. I told them to refer the cool ideas people to this thread. Seems there's some finger pointing going on.

 

[LLoydizle]

That is what the TT ops team is saying. I told them to refer the cool ideas people to this thread. Seems there's some finger pointing going on.

Seems like a lot of finger pointing. I just want my internet back lol

 

[pinball wizard]

 

[LLoydizle]

Ahh well. Looks like no Xbox for me tonight. All my games are digital, so if I’m offline, they don’t work

 

[DWJ]

Yep, me and a friend in Acacia with tt connect and cisp have no internet

 

[LLoydizle]

Yep, me and a friend in Acacia with tt connect and cisp have no internet

My net is back up, but my speeds are slower than dialup right now. It takes about 2 minutes to load up any page on the forums and I can’t even run a speed test. It just hangs the moment I click on begin.

 

[ponder]

Ahh well. Looks like no Xbox for me tonight. All my games are digital, so if I’m offline, they don’t work

Probably the dumbest thing ever. Can't you set your phone was an ap and briefly connect that way?

 

[LLoydizle]

Probably the dumbest thing ever. Can't you set your phone was an ap and briefly connect that way?

Contract on phone only gives my 500mb and I play online with friends. Plus I’m not looking to buy data. I already pay R799 for my internet and I ain’t rich, so not looking to pay more.

 

[LLoydizle]

Just woke up and Internet is completely down again.

 

[DWJ]

Yep, just wanted to ask of there is an update. Will this only be sorted on Monday or do they atleast have a team looking at it now?

 

[LLoydizle]

Yep, just wanted to ask of there is an update. Will this only be sorted on Monday or do they atleast have a team looking at it now?

It was up last night around 12, but then it went straight back down again this morning.

 

[DWJ]

@PBCool are you aware of this? My friend just phoned the support line and they said they haven't had any complaints

 

[LLoydizle]

Okay, so after coming of he phone with Cool Ideas, this is where I have to rant.

So, Cool Ideas and TT Connect have problems. No surprise there. People already knew this.

Right now on Cool Ideas website, a new customer can’t join through TT Connect cause it’s just not shown on your site. Fine; whatever.

I am still your customer. Money comes out of MY account on the 28th of every single month, so that I get internet.

I am sick and tired of this blaming game when here is an issue! Whenever the line is down, TT Connect blames Cool Ideas, Cool Ideas blame TT Connect and WE as existing customers have to suffer for it!

I don’t care about your issues with TT Connect, Cool Ideas! I pay you guys money! I checked with TWO neighboura right now! One on Afrihost, one on Fredd. Both use TT Connect! They are up and running and have no problems at all!!

I pay YOU, Cool Ideas! I pay you every month! I support and recommend your product whenever I can! But I am sick and tired of you guys constantly blaming each other when the line is down and us paying customers have to sit here and twiggle our thumbs while you guys are busy pointing fingers at each other!!!

You still have paying customers from TT Connect! You need to take care of us like you do all your other customers instead of leaving us in the dark!

 

[PBCool]

Okay, so after coming of he phone with Cool Ideas, this is where I have to rant.

So, Cool Ideas and TT Connect have problems. No surprise there. People already knew this.

Right now on Cool Ideas website, a new customer can’t join through TT Connect cause it’s just not shown on your site. Fine; whatever.

I am still your customer. Money comes out of MY account on the 28th of every single month, so that I get internet.

I am sick and tired of this blaming game when here is an issue! Whenever the line is down, TT Connect blames Cool Ideas, Cool Ideas blame TT Connect and WE as existing customers have to suffer for it!

I don’t care about your issues with TT Connect, Cool Ideas! I pay you guys money! I checked with TWO neighboura right now! One on Afrihost, one on Fredd. Both use TT Connect! They are up and running and have no problems at all!!

I pay YOU, Cool Ideas! I pay you every month! I support and recommend your product whenever I can! But I am sick and tired of you guys constantly blaming each other when the line is down and us paying customers have to sit here and twiggle our thumbs while you guys are busy pointing fingers at each other!!!

You still have paying customers from TT Connect! You need to take care of us like you do all your other customers instead of leaving us in the dark!

Yea unfortunately we have ongoing issues with TTConnect. Over the weekend whole areas have dropped off the network. This isn't something we control. And obviously our primary interest is to get this resolved. But it's not something we have control of. We have had multiple meetings with directors and withheld payment from TTConnect to resolve this. But the issues still persist.

There are a few ISPs looking to pull the services completely due to these issues.

 

[PBCool]

Yea unfortunately we have ongoing issues with TTConnect. Over the weekend whole areas have dropped off the network. This isn't something we control. And obviously our primary interest is to get this resolved. But it's not something we have control of. We have had multiple meetings with directors and withheld payment from TTConnect to resolve this. But the issues still persist.

There are a few ISPs looking to pull the services completely due to these issues.

We see most sessions are back up again, waiting on feedback from TTConnect as to what happened.

 

[DWJ]

Looks like the whole Acacia is out, anyone else?

 

[LLoydizle]

Looks like the whole Acacia is out, anyone else?

Aloe Place is still up, although there was a lot t of issues with speeds last night.