Uber apologises for disruptions

Disruptions are ok, but unfair treatment of workers and customers is not. My first attempt at hailing a taxi this morning presented the warning message, so I tried to be patient in finding my Uber driver, but I ended up cancelling to catch a bus instead. I needed a taxi again after the bus ride, and this time got a ride. My driver informed me that he's been missing customers due to the problem, and Uber does not compensate him in any way. He thought it's unacceptable, and I kind of agreed. I reached my final destination, and was surprised to see that Uber had charged me a R25 "late" cancellation fee. Audacity much?

Shouldn't Uber apologise for this, and change their policies?
 
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