Unable to run Ping on CellC LTE

S

Sselmrah

Well-Known Member
Joined
Jul 2, 2006
Messages
259
Reaction score
27
Can anyone on cellc lte please check if you're able to run ping commands. For the last few days mine has just been timing out. Internet works (browsing/streaming/etc) I just can ping anything.

1689621531754.png
 
Last edited:
Dear Sselmrah

Thank you for contacting Cell C.

We are happy to hear that your connection is working fine. We regret to inform you that we are unable to assist with this particular issue.

For further assistance you can contact our Technical Department on 084 155 5555.

Regards
^TM
 
Cell_C said:
Dear Sselmrah

Thank you for contacting Cell C.

We are happy to hear that your connection is working fine. We regret to inform you that we are unable to assist with this particular issue.

For further assistance you can contact our Technical Department on 084 155 5555.

Regards
^TM
Click to expand...
Care to tell the broader public why?
 
Sselmrah said:
Can anyone on cellc lte please check if you're able to run ping commands. For the last few days mine has just been timing out. Internet works (browsing/streaming/etc) I just can ping anything.

View attachment 1558403
Click to expand...
Same for vodacom. Probably don't wait specific towers attacked or some crap. Tried a tracers? Probably get the same result.
 
I’m guessing they are simply blocking ICMP traffic on their networks.
 
netstrider said:
Care to tell the broader public why?
Click to expand...
Dear netstrider,

Thank you for reaching out to us.

We appreciate your inquiry, and we're here to help with any issues related to network connection, products and customer service. However, running ping commands to external IP addresses, such as Google's, falls outside our direct support scope unless the user can provide more details for us to better understand how we can best assist.

It seems the network connection is fine as they can browse and stream without any issues. We encourage the user to reach out to our Technical Support Team on 084 155 5555 if they feel we haven't fully addressed their query. This way we will be able to troubleshoot further to better understand and provide immediate assistance.

Regards,
^TN
 
Cell_C said:
Dear netstrider,

Thank you for reaching out to us.

We appreciate your inquiry, and we're here to help with any issues related to network connection, products and customer service. However, running ping commands to external IP addresses, such as Google's, falls outside our direct support scope unless the user can provide more details for us to better understand how we can best assist.

It seems the network connection is fine as they can browse and stream without any issues. We encourage the user to reach out to our Technical Support Team on 084 155 5555 if they feel we haven't fully addressed their query. This way we will be able to troubleshoot further to better understand and provide immediate assistance.

Regards,
^TN
Click to expand...

Haven’t fully addressed…you haven’t even made any attempt to try.

It would be quite simple to just confirm you’ve blocked ICMP.
 
SauRoNZA said:
Haven’t fully addressed…you haven’t even made any attempt to try.

It would be quite simple to just confirm you’ve blocked ICMP.
Click to expand...
Dear SauRoNZA

We encourage the user to reach out to our Technical Support Team on 084 155 5555 where we will be able to troubleshoot further to better understand and provide immediate assistance.

Regards,
^TM
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X