Unable to run Ping on CellC LTE

[Sselmrah]

Can anyone on cellc lte please check if you're able to run ping commands. For the last few days mine has just been timing out. Internet works (browsing/streaming/etc) I just can ping anything.

 

[Cell_C]

Dear Sselmrah

Thank you for contacting Cell C.

We are happy to hear that your connection is working fine. We regret to inform you that we are unable to assist with this particular issue.

For further assistance you can contact our Technical Department on 084 155 5555.

Regards
^TM

 

[netstrider]

Dear Sselmrah

Thank you for contacting Cell C.

We are happy to hear that your connection is working fine. We regret to inform you that we are unable to assist with this particular issue.

For further assistance you can contact our Technical Department on 084 155 5555.

Regards
^TM

Care to tell the broader public why?

 

[HartsockZA]

Can anyone on cellc lte please check if you're able to run ping commands. For the last few days mine has just been timing out. Internet works (browsing/streaming/etc) I just can ping anything.

View attachment 1558403

Same for vodacom. Probably don't wait specific towers attacked or some crap. Tried a tracers? Probably get the same result.

 

[SauRoNZA]

I’m guessing they are simply blocking ICMP traffic on their networks.

 

[Cell_C]

Care to tell the broader public why?

Dear netstrider,

Thank you for reaching out to us.

We appreciate your inquiry, and we're here to help with any issues related to network connection, products and customer service. However, running ping commands to external IP addresses, such as Google's, falls outside our direct support scope unless the user can provide more details for us to better understand how we can best assist.

It seems the network connection is fine as they can browse and stream without any issues. We encourage the user to reach out to our Technical Support Team on 084 155 5555 if they feel we haven't fully addressed their query. This way we will be able to troubleshoot further to better understand and provide immediate assistance.

Regards,
^TN

 

[SauRoNZA]

Dear netstrider,

Thank you for reaching out to us.

We appreciate your inquiry, and we're here to help with any issues related to network connection, products and customer service. However, running ping commands to external IP addresses, such as Google's, falls outside our direct support scope unless the user can provide more details for us to better understand how we can best assist.

It seems the network connection is fine as they can browse and stream without any issues. We encourage the user to reach out to our Technical Support Team on 084 155 5555 if they feel we haven't fully addressed their query. This way we will be able to troubleshoot further to better understand and provide immediate assistance.

Regards,
^TN

Haven’t fully addressed…you haven’t even made any attempt to try.

It would be quite simple to just confirm you’ve blocked ICMP.

 

[HartsockZA]

Haven’t fully addressed…you haven’t even made any attempt to try.

It would be quite simple to just confirm you’ve blocked ICMP.

I doubt a Cell C rep knows what protocol ICMP is anyways. So I'd just say yes, they block it