Hi,
I recentley signed up to an uncapped service from RSA Web, needless to say we are not setup yet, after them telling us it was ready.
My setup is an internet cafe.
I have 13 PC's with static IP's the default gateway is the router.
We use DHCP for laptop connections.
RSA Web gave us their router saying just plug it in.
Firstly their router is locked they wouldn't give me the password to get in.
Secondly no DHCP enabled.
They weren't interested in my issues, even though I had paid R4 700 already.
So i phoned them to come and pick it up and configure it properly like i asked.
They said they would enable DHCP, and make it the same ip address as my current router so i would not have to change my settings on all the pc's
So again after i close the shop, plugged it in, no dhcp on my laptop, connecting directly, no change of ip address on router, and no help after 5 and on weekends.
So what i need is advice on an uncapped option with the requirements above. RSA Web are charging us R3000 including VAT.
I will pay more if need be, just want what i asked for, and better support
Please can anybody help?
I recentley signed up to an uncapped service from RSA Web, needless to say we are not setup yet, after them telling us it was ready.
My setup is an internet cafe.
I have 13 PC's with static IP's the default gateway is the router.
We use DHCP for laptop connections.
RSA Web gave us their router saying just plug it in.
Firstly their router is locked they wouldn't give me the password to get in.
Secondly no DHCP enabled.
They weren't interested in my issues, even though I had paid R4 700 already.
So i phoned them to come and pick it up and configure it properly like i asked.
They said they would enable DHCP, and make it the same ip address as my current router so i would not have to change my settings on all the pc's
So again after i close the shop, plugged it in, no dhcp on my laptop, connecting directly, no change of ip address on router, and no help after 5 and on weekends.
So what i need is advice on an uncapped option with the requirements above. RSA Web are charging us R3000 including VAT.
I will pay more if need be, just want what i asked for, and better support
Please can anybody help?