Uncapped Internet is a con...?

steve doesn't like it

Steven Ambrose says:
8 April 2010 at 9:00 am

Justin makes reasonable points from a biased perspective
 
Same thing I would say to any other article:

"If you market it as uncapped, don't complain when people use it".

There are two real types of uncapped packages at the moment around the world concerning data. There are true uncapped accounts with no limits, unshaped , do what you want which cost a premium in any country ( by that countries standards of internet ). Then there is the model of fair use and AUP for mid level consumers, those that do heavier downloads than the lower tier but do not need the higher constant throughput of a fully uncapped account. We already have the same models here now, admittedly still at a much higher price than elsewhere.

Taking Mweb as an example of the second type of account above:

Lets say they use the standard contention for home users ( 20:1 ). Mweb purchases a bandwidth pipe of 4Mbps on the seacom cable, this means that they now have the provision to run 20 x 4Meg Home user accounts. The traffic being targeted for shaping ( p2p , downloads etc ) comes at a through pu of +- 100kbps /user. Already a person can see that 20 x 100Kbps is 2Mbps, still leaving the other 2Mbps to be used without any strain from the other market segment. Http traffic is quick to process and generally small in size so the 100Kbps that you are effectively getting with your remainder is more than sufficent to browse web/email etc. And that is assuming that every user is maxing p2p and maxing http which is highly unlikely. Users will grab the excess from each other within the contention ratio but if a person who does not have their minumum portion available, anyone bursting over thiers will be pushed back to their
minumum levels.

Surely then 20 x 4Mbps accounts cover the cost of the seacom connection and is a sustainable business model? Most home users I think would prefer this model than going back to any form of fixed monthly usage.
 
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True uncapped internet in South Africa still costs nearly a grand a month. Everything else below that which might be labeled "uncapped" is just a con.
 
@Garyvdh

You are wrong on the basis of not understanding what quantifies an 'uncapped' service.

Capped:
A capped service has a finite amount of data you are able to transmit within a particular timeframe irrespective of your connection's throughput capability.

That is to say, if you could push around data at a full-blown rate of 24mbps (or approximately 2.5mb/s after packet overhead in real-world terms), you would be able to achieve roughly 200gb worth of throughput in a 24 hour period. If the service has one of the two following structures, it qualifies as a capped service:

1. A rolling window. This is a model where you have a time period during which you are able to transmit x amount of data. For example, 100gb/day maximum, then your service is throttled to a fraction of what your line speed may be capable of (example: 128kbps) or even completely disconnect you until the next window period.

2. A monthly cap. This is a model where you have no daily, 3-day, 5-day, 10-day, 15-day or other 'rolling window', but where you do have a finite amount of data you can transmit back and forth for a calendar month - that is to say, the first of a month until the last day of that month.


Uncapped:
Uncapped services have neither of these limitations. What they may have, however, is throttling policies; a degree of ambiguity exists here blurring the line between capped and uncapped depending on the model in use. An example of this is in Afrihost's model, where after x amount of data transmission, your service levels are specifically degraded, and after x amount of further data transmission it is further degraded.

What does not quantify a 'cap' in this regard is where certain protocols are completely blocked or 'shaped' to incredibly slow speeds, as these are policies that the user is (generally) made aware of and agrees to prior to signing up for the service.

That peer2peer networking and torrenting for international links is 'shaped' on most of our uncapped accounts does not mean that these accounts are 'cons' as far as uncapped services are concerned, it merely means that the ISPs are unwilling to provide, on that level of account, what users would consider 'reasonable levels of service' where said service is utilized by a minority in comparison to the rest of the userbase but may still have a negative impact on the service levels for all other users as a whole.


To argue that these should not be limited because they are used for legitimate purposes is, also, not entirely true. I can guarantee that the majority of the data transmitted over peer2peer networking for residential users, whether direct-transfer or torrenting, is wholly illegal. Think copied games, videos, music, copyrighted pictures and the sort.

To complain about this as a user where you are unwilling to pay for the more pricey model that does not impose limits on this sort of traffic is to be childish and ignorant as to what you are agreeing to as a user. To claim that the cheaper services, aimed at more average, less power-user oriented consumers, are 'cons' due to these fairly lax limitations, can be regarded in the same manner.


Even on the cheaper models we see currently, most of these protocols that people are complaining about became at the very least partially unshaped after business hours and over weekends. Service levels will improve over time as the network engineers and administrators are able to improve and optimize the infrastructure they are operating on, and until that happens, those that want to be 'bandwidth hogs' need to learn their place and suck up the prices they have to pay for 'premium' services or learn to deal with the 'limitations' of the cheaper services.

Free TV, DSTV Compact or DSTV Premium. You get what you pay for. It's no different here.
 
If only he were a consumer.

He's got it wrong. To justify heavy shaping or throttling by saying services are mainly used for pirating is meddling where he should not. An ISP has no right to say what you can or cannot do online. There are plenty of reasons why torrents are useful. The only reason these ISP's are blocking sites is simply to reduce how much you download. That contradicts the marketing hype, which encourages us to download as much as we like.

It is a con because they are saying one thing and then making it very difficult to do it.
 
@Tanya35

Wrong.

Your ISP has every right to do what they want with your service within reason, because it's what you agree to when you agree to their terms of agreement/use and acceptable use policy/policies. If you don't like what's being done with your service, you, as the client, have every right to discontinue your services on such grounds. The ISP in this case is under no obligation to be precise with what will and will not be affected when they say there may be 'some throttling and/or shaping on certain protocols during x timeframe(s)'. Where they are precise on such information, you as a client have a right to complain if service levels do not meet a minimum agreed-upon level.


As for their 'making it very difficult to do it', I found my torrenting to run just fine between 6:30pm and 6:30am on weekdays and 6:30pm fridays till 6:30am monday mornings. This was in line with what Openweb stated for the account type; that it would have heavy shaping on P2P/torrenting protocols during business hours. Fair enough, some other sites and such that would have constituted plain HTTP/port 80 traffic operated painfully slowly for no good reason, but these accounts are by no means old, and I don't believe any sort of trial-run was done prior to their launch either, so it may take a while for them to be optimized to operate with acceptable levels.

That I claim torrenting is primarily done for pirating purposes is not wrong. How many people do you think download the latest unix distro (which tends to weigh in at far less than 2gb per release, at generally one release maximum per month) and updates for them vs how many will download entire anime series (generally around 4.5gb for a season), anime movies (lately, 1.4gb for 720p rips), movies (700mb-1.4gb per rip for a 1h30min film), music, pirated games (tend to weigh in at over 5gb/each these days) and the like?

What do you think the volumes in bandwidth are for illegal content vs legal content being downloaded via torrents?


I've found my updates for games I have on Steam to download at my account's full speed after-hours before I got onto Openweb's 'gold' version of their service, anyway. Considering this is hardly any kind of priority service as far as contention ratios and bandwidth allocation are concerned when businesses are busy operating (whether said businesses' employees are actually using their connections for work or playing farmville doesn't matter; the business is paying more for a better service and thus get just that, a better service), it's entirely reasonable to expect the downloads to be slower during business hours on a non-business 'level' account.


I'll say this again; you get what you pay for. Whether the price vs service level is reasonable or not doesn't matter so much as the ratios, as the ratios are in line with what other countries' service providers do as well - the only difference is that the base figures we're working on are just somewhat worse than theirs (ie: price vs speed/bandwidth allotment). I won't say broadband services aren't overpriced in this country, but I will say that the ISPs here are not being unreasonable with what they're doing on their various account 'levels'.

*edit* "are by no means new" changed to "by no means old"
 
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