Understanding Telkom

[Icemanbrfc]

So guys, I had a quick look on the comments section of Telkoms facebook page. I was horrified, but also having experienced the whole application and call center experience myself, I wasn't surprised.

Surely, if staff are incompetent, then you need to replace them with ones that are competent. It would really be interesting to get a high level Telkom exec, actually explain why their customer experience is so poor, and for most part non existent.

I didn't want to create another Telkom thread, but this is more focussed around your thoughts on their approach to consumers, and what people think needs to be done. So perhaps give your experiences with them when you 1st applied for a product, be it good or bad.

 

[supersunbird]

So guys, I had a quick look on the comments section of Telkoms facebook page. I was horrified, but also having experienced the whole application and call center experience myself, I wasn't surprised.

Surely, if staff are incompetent, then you need to replace them with ones that are competent. It would really be interesting to get a high level Telkom exec, actually explain why their customer experience is so poor, and for most part non existent.

I didn't want to create another Telkom thread, but this is more focussed around your thoughts on their approach to consumers, and what people think needs to be done. So perhaps give your experiences with them when you 1st applied for a product, be it good or bad.

Then you would have to pay them more, competent people go to where they are better paid for their competence...

 

[Icemanbrfc]

I can't disagree with that, and its a valid point you make. But its shocking when you see the type of complaints, and seeing that everybody has basically the same issues.

 

[Dlamaqhinga]

They outsourced their call centres in a move to improve customer service, but it seems there is no improvement at all.

 

[MickeyD]

http://mybroadband.co.za/vb/showthr...s-products?p=16249118&viewfull=1#post16249118

Just read that...

 

[Icemanbrfc]

Thanks Mickey, interesting.. its amazing how companies prefer to see people turn away from them, instead of coming towards them. If you look after your customers, then even if there are issues, customers would be happy as they generally get good service and are prepared to be patient