Good morning.
At the beginning of the month, on the 1st of December to be exact, my Rain Sim card was stolen together with the router that it was in. I immediately sent an email to Rain to block the sim and ask for a sim swap. My sim was ready for delivery a few days later but I could only get it after a week and a half because that's when I was home. Now I receive the sim but it was not active. I go back and forth emailing your people to activate my sim card but after a few days of nagging them, they were not replying to me anymore. That's very frustrating considering the high prices of data I was paying for during that period. The month has gone and without getting clarity from your people since they are not responding to my emails, I decided to cancel my rain service and look elsewhere. I decided to go to my rain dashboard and I find out that the stolen sim card is active in someone's phone, connected to a base station in Durbanville. I check the usage and I see that it has been active for the past 4 days. I try to cancel the sim but you guys did not respond to that email again when I was requesting for that sim to be blocked because its not in my position. I try to cancel it on the dashboard and they tell me that that can only happen at the end of the month.
I try to find every option to cancel my sim or to activate this one delivered to me. I check that it says that my sim is not yet delivered. On the 22nd of December only do I get someone who activates the new sim card. Only from the 22nd do I start using my Rain sim card again.
This picture captures the information of the person who was using my sim card, the sim card that was stolen and the one I kindly asked to be blocked at the beginning of December.
Only after this was my sim activated and that’s when I started to use Rain.
Today I am trying to pay for the services I have used from the 22nd till now and I find a bill of R355. How do you justify such a bill over 9 days of being active. From the 1st to the 21st of December, I did not even use a single kb of rain data. Someone used my stolen sim card for about 5-6 days before that and this is all your fault because I had reported to you that it was stolen and I needed a sim swap. You delivered the sim but was inactive for a whole 2 weeks. Now please bill me fairly for the 9 days that I have used cos R355 for 9 days is a total rip off. Please explain how you got to this value cos until then I’m not paying a cent of this.
Below are some of the emails I sent trying to get my sim activated
At the beginning of the month, on the 1st of December to be exact, my Rain Sim card was stolen together with the router that it was in. I immediately sent an email to Rain to block the sim and ask for a sim swap. My sim was ready for delivery a few days later but I could only get it after a week and a half because that's when I was home. Now I receive the sim but it was not active. I go back and forth emailing your people to activate my sim card but after a few days of nagging them, they were not replying to me anymore. That's very frustrating considering the high prices of data I was paying for during that period. The month has gone and without getting clarity from your people since they are not responding to my emails, I decided to cancel my rain service and look elsewhere. I decided to go to my rain dashboard and I find out that the stolen sim card is active in someone's phone, connected to a base station in Durbanville. I check the usage and I see that it has been active for the past 4 days. I try to cancel the sim but you guys did not respond to that email again when I was requesting for that sim to be blocked because its not in my position. I try to cancel it on the dashboard and they tell me that that can only happen at the end of the month.
I try to find every option to cancel my sim or to activate this one delivered to me. I check that it says that my sim is not yet delivered. On the 22nd of December only do I get someone who activates the new sim card. Only from the 22nd do I start using my Rain sim card again.
This picture captures the information of the person who was using my sim card, the sim card that was stolen and the one I kindly asked to be blocked at the beginning of December.
Only after this was my sim activated and that’s when I started to use Rain.
Today I am trying to pay for the services I have used from the 22nd till now and I find a bill of R355. How do you justify such a bill over 9 days of being active. From the 1st to the 21st of December, I did not even use a single kb of rain data. Someone used my stolen sim card for about 5-6 days before that and this is all your fault because I had reported to you that it was stolen and I needed a sim swap. You delivered the sim but was inactive for a whole 2 weeks. Now please bill me fairly for the 9 days that I have used cos R355 for 9 days is a total rip off. Please explain how you got to this value cos until then I’m not paying a cent of this.
Below are some of the emails I sent trying to get my sim activated
