Unhappy Customer

Toxxyc said:
OP is still correct, and I would have stood by my stance if I wanted that cap. Consumer Protection Act, Section 23.6:

(6) Subject to subsections (7) to (10), a supplier must not require a consumer to pay a price for any goods or services—
(a) higher than the displayed price for those goods or services; or
(b) if more than one price is concurrently displayed, higher than the lower or lowest of the prices so displayed.
(7) Subsection (6) does not apply in respect of the price of any goods or services if the price of those goods or services is determined by or in terms of any public regulation.
(8) If a price that was once displayed has been fully covered and obscured by a second displayed price, that second price must be regarded as the displayed price.
(9) If a price as displayed contains an inadvertent and obvious error, the supplier is not bound by it after—
(a) correcting the error in the displayed price; and
(b) taking reasonable steps in the circumstances to inform consumers to whom the erroneous price may have been displayed of the error and the correct price.
(10) A supplier is not bound by a price displayed in relationship to any goods or services if an unauthorised person has altered, defaced, covered, removed or obscured the price displayed or authorised by the supplier.

So, in short, he has to get the item for the advertised price. That's not someone being a hardass or funny, that's the law.
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They shops usually have an E &O clause
 
Toxxyc said:
I won't be a dick about it, but if I really want that cap, I'll demand it at that price. The store doesn't have to be a dick about it either, TBH. At the PnP in Lonehill Shopping Centre I once popped in and saw those blue milk chocolate Wonder Bars advertised for R0.59 each. I took like 10 of them, because cheap chocolate. Got the till, rang up and they rang up as R4.50 or something like that. I said "nope, check there". Called over manager and he's like "yep, you're right" and I got them for R0.59 each. Week later I'm back, guess what I see? I bought 10 more, same price, because they didn't fix it. I wasn't an ******* and neither was the store - that's just the way the cookie crumbles.
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Yep and in the mean time the shop has made a killing off pensioners who don't check that the prices equal what was memorized.

No excuse for having wrong prices displayed.. sorry. It's theft and easily preventable. One responsible person checking a supermarket can prevent these mistakes entirely.
 
Suspect99 said:
They shops usually have an E &O clause
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Oh most certainly. Doesn't count in this case though. E&O clause covers "obvious mistakes" (see point 9 above). A R449 cap priced at R399 isn't an obvious mistake. Remember just because they have a little clause doesn't mean they can bypass the law. If they have not made attempts to rectify the price (in other words print a paper to say "sorry price is wrong" or have the caps removed from the rack or something like that), they have no excuse.
 
The other side of the law is that pitching up at a till is making an offer to purchase and the retailer is not obliged to accept your offer IIRC - some old case of Boots Cash Chemist. No acceptance, no meeting of minds, no contract of sale. Added to that the pricing error, and the OP has no leg to stand on.
 
saor said:
Sometimes people make mistakes and the wrong price goes onto something. Being a customer doesn't make people right, but it sure can turn them into *******s.
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This. OP you sound like a **** of a customer.
 
So heres what usually happens is this case.

Head office sends out prices changes for the day. It's the stores job to ensure all those new prices are on the boxes ASAP.

The store is usually given 24-48hours (more if its a really busy weekend or they have issues with their barcode printer) to change those prices. In that time period, if a customer comes in, and it still has the old price displayed, then the store can reduce the price for the customer pretty easily.

But, if the price change has been sent down from head office more than 48hours prior, then the store usually need a authorisation of some form to change the price (manager, area manager, or head office). Depending on the company policy, the staff in the store may end up having the difference removed from their salary (onus shared between all staff members) and there is usually disciplinary action against the manager

Tldr: manager/staff would most likely get in trouble If they honored the price on the box, even though its company policy.
 
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genetic said:
This. OP you sound like a **** of a customer.
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Unfortunately OP sounds like the majority of customers. Just read Hello Peter to get an idea how companies have to bend over for entitled customers.

I guess its a good thing in the end as it keeps the service to a standard (mostly)
 
MOKGADI12 said:
Morning, I was at Sportscene mall of the north on the 10nth of April, it was on Tuesday around 15:30 - 16:00 I was looking for a cap that was about R399,90 on the floor and only to find out at the till when they scan it that it is R449,90...I believe customer is always right and customers pays for the price the see, so the guys refused to give the cap with a price of R399,90 and on top of that they were very rude I ddn't like it at all, tried to speak to the manager he was rude as well n telling me that the price went up because of tax I must just understand that they failed to do the job by checking all their items prices, I had to leave the store with my money because I ddn't have the R50 they were forcing me to add..even took them pictures I was very angry I told them I will take this case to the next level because they don't value their customer which is very wrong. The name of the guy who was assisting me is Peter I can't remember the name of that manager but I have their pictures in my phone.
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Oh dear paragraphs.
 
Honoring your own chosen mechanism for conveying the price of an item = bending over backwards...?

The manager should apologise and offer the advertised price at the very least. They never do. Instead they are always rude - a form of bullying to see whether the customer insists on being treated fairly.
 
It takes a customer to be rude for an employee/manager to be rude. Some understanding needs to be acknowledged when a mistake was made, for someone to stand and say the customer is always right and you will do it the way I want is and will always be bs in my eyes.
GoB said:
The manager should apologise and offer the advertised price at the very least. They never do. Instead they are always rude - a form of bullying to see whether the customer insists on being treated fairly. What about the consumer treating a employee fairly? That does not exist.
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ronnie_94 said:
It takes a customer to be rude for an employee/manager to be rude. Some understanding needs to be acknowledged when a mistake was made, for someone to stand and say the customer is always right and you will do it the way I want is and will always be bs in my eyes.
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Not at all. I know because I am completely calm and factual. Although i don't check prices recently, I used to do so weekly at a Checkers. The average mistakes in their favour was about 1 item out of 30 every week.

My new local Checkers is better so I don't check often. But when a temporary 50% reduction meant for 1 day only was still advertised, the manager would not concede that there was a mistake. What I do find a positive outcome is that they now have a system where individual packets have a discount sticker on... This is how companies should address issues instead of taking no responsibility.

As for how I expect it to go - a Dion wired cashier rung up my Philips air fryer at a higher price. I actually knew that the discount ended the previous day. But without me saying much, the cashier told me that if the price shown is different, I should pay that. She asked someone to go check and they gave the lower price with very positive attitudes. Win for everyone.. I will support them in future.
 
GoB said:
Honoring your own chosen mechanism for conveying the price of an item = bending over backwards...?

The manager should apologise and offer the advertised price at the very least. They never do. Instead they are always rude - a form of bullying to see whether the customer insists on being treated fairly.
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Sadly the retail staff get paid very little. So removing a few hundred bucks from their salary makes a big difference. The big retail families have a huge staff turnover in their stores.

Often the people at head office have never even stepped foot on the sales floor, so have no idea what its like. Yet they set the rules.

Hello Peter reps often have to bend over backwards yes. Dont don't be narrow minded and assume i was referring to this particular case. Also hello Peter pages are managed by people who have the companies image to protect rather the finding out who was right or wrong

Example would be a customer brings shoes back 6 months after purchase saying they are too small, but by the wear on them they have clearly been worn for some time. What do you do? Cant be resold. Customer should have brought them back immediately. Not worn them in the first place. So by any logic the customer is taking a fat chance.

But 1 post on hello Peter and boom. Customer happy
 
Hello peter also does not offer the option to have a bad review removed as long as the customer sticks to their story even if it is a lie. So the business always seems to be losing.
SoloMid said:
Hello Peter reps often have to bend over backwards yes. Dont don't be narrow minded and assume i was referring to this particular case. Also hello Peter pages are managed by people who have the companies image to protect rather the finding out who was right or wrong

Example would be a customer brings shoes back 6 months after purchase saying they are too small, but by the wear on them they have clearly been worn for some time. What do you do? Cant be resold. Customer should have brought them back immediately. Not worn them in the first place. So by any logic the customer is taking a fat chance.

But 1 post on hello Peter and boom. Customer happy
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SoloMid said:
Sadly the retail staff get paid very little. So removing a few hundred bucks from their salary makes a big difference. The big retail families have a huge staff turnover in their stores.
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Where does this happen? I'd like to inquire whether this is true. I know that this is not the case everywhere. Plus not the case under certain circumstances by your own theory. Plus only if someone is too incompetent to do a quick check with a scanner.

SoloMid said:
Hello Peter reps often have to bend over backwards yes. Dont don't be narrow minded and assume i was referring to this particular case.
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I noticed that you referred to Hello Peter, but you were stereotyping the OP instead of discussing that as an off-topic issue, so I chose to ignore this.

SoloMid said:
Example would be a customer brings shoes back 6 months after purchase saying they are too small, but by the wear on them they have clearly been worn for some time.
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I would never expect this much. Again that's off topic.
 
Yup agreed went totally off topic. But judging by the general replies i thought I'd give some background from my experience.

Sadly that sort of incompetence does exist. Which goes to show making a scene does help. Good companies care more about their image than their staff.

I also feel that the OP walking away without the hat hurt him less than it would have hurt the staff in the store if they ended up paying the difference.

We can all but speculate anyway
 
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