Unimpressed, returning product

[pieterb2020]

They just block all incoming ports from their side, they thought they were doing Neotel users a favour. MTN/Vodacom does the same. P2P applications rely on incoming ports, because both parties act as a client and a server at the same time. Neotel has stated on their FAQ this fact after many users complained about incoming ports being blocked. I have yet to see a user replying to this forum that states it was removed.

Neotel is not the be-all and end-all, their prices are better for those that have high incoming/download requirements, but not for those that require hosting abilities e.g. WebCam/Game Server/Ftp/Http.

Now in reply to Benguela and Devo-sa:

Taking into account that Neotel is fairly new. Having a 4-bar signal is sometimes misleading. Even though iBurst appeared to be much more stable, Neotel requires different frequencies to operate. Every little thing can have an influence on the product. Most of the users stated that they are indeed happy with Neotel as long as it is a normal web type download (which is a separate issue). Now looking at frequencies here is a good article that will explain in Layman's terms how signal indication causes confusion.

Users like Benguela shouldn't give up and press hard on Neotel to get it fixed and do a proper investigation. This is certainly going to be a rough ride for those playing with a technology never used in this country before. Once Neotel opens up the incoming ports for those that requested it, we should see a decline in complaints of P2P not working.

My 2c

I contacted Neotel yesterday after I could not get incoming connection with U-Torrent, I was contacted today by Neotel to advise that all ports are now open.
Low and behold U-torrent gives me the green sign that every thing is now a-ok.

BUT - I can get a sustained download from HTTP at 17Kb's, but the moment I connect U-torent my overal internet download rate drops to below 5Kb's - what gives ?

 

[Morgoth]

The fact is his paying for something that advertise, go to ANY other decent country in the world and get the ****ty service that we do, if It doesn't do what the advertisement says then fine i get another isp that lives up to their word, Imo pick up the phone ask em to talk to some kind of manager there and complain about their ****ty service till they are blue in the face, this is unacceptable by any ISP standards these countries wont last a week with decent competition. If neutel CANT deliver up to what they advertise then they shouldnt have advertised in the first place that's common sense.

 

[RichieR]

I'm completely unimpressed with Neotel, I have had the product for a week now, the connection frequently drops, the speeds are about half of that of iburst. I supposedly have "excellent" coverage in my area.

I sent them an email to [email protected] asking them to collect their phone and refund me, I get the following automatic reply:

"This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

[email protected]"


This is the worst experience I have had from any provider.

I can only agree. Neotel has the worst customer relations department. Half their staff are confused. They must have been the dead wood at Telkom. Since they have left Telkom has actually become quite efficient and very surprising their pricing on all products is vastly cheaper than Neotel. Their client relationship departments are actually very professional. Telkom attitude has changed tremendously and very honestly ADSL still beats all the other providers.

 

[newklear]

I can only agree. Neotel has the worst customer relations department. Half their staff are confused. They must have been the dead wood at Telkom. Since they have left Telkom has actually become quite efficient and very surprising their pricing on all products is vastly cheaper than Neotel. Their client relationship departments are actually very professional. Telkom attitude has changed tremendously and very honestly ADSL still beats all the other providers.

I disagree :/ I have found Neotel's customer service pretty good, they are at least responsive and willing to go the extra mile to make us customers happy which at this point I am a very happy customer.
We get what we give so maybe try a more patient approach and turn off the anti-Telkom attitude and you will find Neotel support staff alot more eager to please. Neotel have already exceeded my expectations and will get better as time goes along, just give them a chance

 

[chubster]

I contacted Neotel yesterday after I could not get incoming connection with U-Torrent, I was contacted today by Neotel to advise that all ports are now open.
Low and behold U-torrent gives me the green sign that every thing is now a-ok.

BUT - I can get a sustained download from HTTP at 17Kb's, but the moment I connect U-torent my overal internet download rate drops to below 5Kb's - what gives ?

Good and Bad news. I just hope that when they opened up your incoming ports, they didn't put you on a "shaped" type account. Maybe the problem is on this specific P2P that is serving the content. Otherwise we will have to get a visit from the Neotel Representative again.