Unknown transaction on FNB card, then reversed

[DrJohnZoidberg]

Just got a SMS notification that I made a purchase for R119.67 from Designbywayne.com. A few minutes later received another notification that the transaction had been reversed.

DesignByWayne.com is an interior design company in North Carolina... :wtf:

I immediately logged into my online banking and changed my limits for ATM and point of sale as the SMS said my card was used. Also changed my PIN.

I'm thinking this was some bank error due to the quick reversal and the fact that it's such a small amount. I'll phone FNB tomorrow and see if I can find out what it's for but wondered if anyone else had any weird transactions with FNB lately?

TIA

 

[Lycanthrope]

Changing your PIN online does squat--you'd only be able to enable the change by applying it at an FNB ATM. Also, a PIN isn't required for online transactions.

It sounds like the card provider (Visa) picked up on it and reversed it. Wouldn't hurt to cancel your card and have a new one issued if you're concerned, which you'd rightfully be.

 

[medicnick83]

Have you not considered posting this incident on FNB's Facebook page and letting them know about it.
I say that, because then many others can see it and be aware of it should it happen to them.

 

[VG008]

If you don't need the card and have a backup card to use, then cancel the card online.

I did that a few months back. FNB issued me with a new card at no cost.

 

[DrJohnZoidberg]

Thanks for the tips, think I'm going to cancel it just to be safe. Will just transfer money to my credit card.

 

[j4ck455]

Changing your PIN online does squat--you'd only be able to enable the change by applying it at an FNB ATM. Also, a PIN isn't required for online transactions.

[highlight]It sounds like the card provider (Visa) picked up on it and reversed it.[/highlight] Wouldn't hurt to cancel your card and have a new one issued if you're concerned, which you'd rightfully be.

While Visa might have detected a potential fraudulent transaction, FNB has its own very proactive credit card fraud detection department and given that DrJohnZoidberg probably has recent ZA transactions, any foreign transactions should have been flagged for investigation.

Additionally FNB has "Online Secure" (formerly "Verified by Visa") which could have triggered for an amount > R100.

Another possibility is manual entry of the credit card number on a POS terminal in the USA and subsequent rejection (reversal) of the attempted transaction.

 

[Lycanthrope]

While Visa might have detected a potential fraudulent transaction, FNB has its own very proactive credit card fraud detection department and given that DrJohnZoidberg probably has recent ZA transactions, any foreign transactions should have been flagged for investigation.

Visa/MasterCard deal with fraud prevention directly and notify the banks of any suspicious activity. FNB tends to block suspicious transactions and call clients to approve them and/or e-mail and text clients asking them to contact FNB's credit card division to allow a suspicious transaction.

Since, presumably, FNB didn't contact the OP my money's on Visa having detected and dealt with it directly and FNB weren't even aware of it.

Additionally FNB has "Online Secure" (formerly "Verified by Visa") which could have triggered for an amount > R100.

The transaction wouldn't have been processed online without first clearing the verification. The transaction went through, i.e. no Verified by Visa/MasterCard SecureCode/Online Secure/whatever you want to call it--this is something merchants need to be signed up with and is not a requirement for online transactions.

The website in question also doesn't seem to deal with online transactions at all so I think that...

Another possibility is manual entry of the credit card number on a POS terminal in the USA and subsequent rejection (reversal) of the attempted transaction.

Is the more likely scenario, give or take a fabricated/cloned card.

Thanks for the tips, think I'm going to cancel it just to be safe. Will just transfer money to my credit card.

It's a safest solution when suspicious activity starts popping up, for sure.

 

[j4ck455]

Will just transfer money to my credit card.

Wait, was it another card (like your cheque account card) that was the victim of this suspicious transaction? I assumed you were referring to your credit card.

Do you tend to use your affected (cheque?) card more for POS transactions? If you do, the card's magstripe details were probably skimmed recently, although it is equally possible that this could have happened at an ATM where some miscreant had installed a card skimmer.

 

[DrJohnZoidberg]

Wait, was it another card (like your cheque account card) that was the victim of this suspicious transaction? I assumed you were referring to your credit card.

Do you tend to use your affected (cheque?) card more for POS transactions? If you do, the card's magstripe details were probably skimmed recently, although it is equally possible that this could have happened at an ATM where some miscreant had installed a card skimmer.

Yes, it was my cheque card.

 

[saor]

While Visa might have detected a potential fraudulent transaction, FNB has its own very proactive credit card fraud detection department and given that DrJohnZoidberg probably has recent ZA transactions, any foreign transactions should have been flagged for investigation.

Just a few weeks ago my brand new credit card (I'd only used it a couple of times) was used in Chicago to make a purchase to the value of R9000. I would honestly have expected it to be flagged or to have received a phone call asking me about the amount. Not only was it in a foreign country, but it's rare that I spend that amount of money on my card.

I wish the CVV number could be changed and function more like an online pin number rather than everything being fixed in stone. With all this fraud banks really do need to innovate and update the way these cards work.

 

[j4ck455]

Just a few weeks ago my brand new credit card (I'd only used it a couple of times) was used in Chicago to make a purchase to the value of R9000. I would honestly have expected it to be flagged or to have received a phone call asking me about the amount. Not only was it in a foreign country, but it's rare that I spend that amount of money on my card.

I wish the CVV number could be changed and function more like an online pin number rather than everything being fixed in stone. With all this fraud banks really do need to innovate and update the way these cards work.

So far I have not been a victim of card skimming/cloning fraud and I have have had a number of calls from FNB's fraud detection/whatever department to confirm transactions (false positives).

I have however been the victim of several fraudulent debit orders for amounts < R100 and I have to say that FNB did absolutely nothing to stop any of those (they were from different companies), I was forced to close that account and open a new account.

 

[cavedog]

Yeah that sms is very suspicious. Cancel the card online then while you are online you can order a new 1.

With Nedbank if a online transaction takes place they usually phone me in within a few seconds to confirm if everything is in order.

 

[LisaGejengana]

Just got a SMS notification that I made a purchase for R119.67 from Designbywayne.com. A few minutes later received another notification that the transaction had been reversed.

DesignByWayne.com is an interior design company in North Carolina... :wtf:

I immediately logged into my online banking and changed my limits for ATM and point of sale as the SMS said my card was used. Also changed my PIN.

I'm thinking this was some bank error due to the quick reversal and the fact that it's such a small amount. I'll phone FNB tomorrow and see if I can find out what it's for but wondered if anyone else had any weird transactions with FNB lately?

TIA

I experienced that 2 times with FNB and I just realised that im not safe with FNB. At first it was R670 and they couldnt reverse it for me, then it was R750, now its R299. I am closing my account with these incompetent, careless bank. They just do not care about customers. I amwaiting for my day off, I want nothing with FNB

 

[Snyper564]

.

 

[Polymathic]

Yeah that sms is very suspicious. Cancel the card online then while you are online you can order a new 1.

With Nedbank if a online transaction takes place they usually phone me in within a few seconds to confirm if everything is in order.

FNB used to do that a couple years back, once when I purchased an app from the Google Play Store, they called me seconds after I confirmed the purchase. Worryingly they have also stopped sending incontact SMS notifications when I login to my internet banking account

 

[LisaGejengana]

FNB used to do that a couple years back, once when I purchased an app from the Google Play Store, they called me seconds after I confirmed the purchase. Worryingly they have also stopped sending incontact SMS notifications when I login to my internet banking account

I have cancelled it online, and I am going to FNB tomorrow. I have no intensions of continuing with this them which is the reason I am not ordering a new card. Its a pity, that now I need to start all over again with other arrangements including my payments and salaries. Well its worth my effort if that will secure my safety.