Unlawful WASP Subscriptions

CheddarByte

CheddarByte

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East-Rand Boet
Hi everyone,

Long story short, today I discovered that MTN had been charging me an extra ~850 rand a month on my bills for "Content services" for the past year or so.

"Content services" which I discovered had somehow been loaded onto my 3G sim card which has never left its huawie modem.

The people in the MTN shop were very good at shifting the blame away from MTN, I must say, as I had never subscribed to any of these services.

After doing some digging I see MTN had implemented double-opt-in for these things back in 2013, so how on earth did I become subscribed to these services, and how the beep do I go around getting back the R15,000 that MTN have charged me for this?


https://mybroadband.co.za/news/cellular/93335-cell-c-mtn-double-opt-in-on-sms-services.html

https://twitter.com/Faux_Grey/status/893830920511389696
 
Faux_Grey said:
Hi everyone,

Long story short, today I discovered that MTN had been charging me an extra ~850 rand a month on my bills for "Content services" for the past year or so.

"Content services" which I discovered had somehow been loaded onto my 3G sim card which has never left its huawie modem.

The people in the MTN shop were very good at shifting the blame away from MTN, I must say, as I had never subscribed to any of these services.

After doing some digging I see MTN had implemented double-opt-in for these things back in 2013, so how on earth did I become subscribed to these services, and how the beep do I go around getting back the R15,000 that MTN have charged me for this?


https://mybroadband.co.za/news/cellular/93335-cell-c-mtn-double-opt-in-on-sms-services.html

https://twitter.com/Faux_Grey/status/893830920511389696
Click to expand...

Yes, but it has been revealed that you can double opt in by clicking "yes" on a website hosted by the scamme... i mean "content provider", of course they can easily fake that you did that. I wish it was indeed only a SMS secondary opt-in but alas, they built in a back door.
 
Faux_Grey said:
Hi everyone,

Long story short, today I discovered that MTN had been charging me an extra ~850 rand a month on my bills for "Content services" for the past year or so.

"Content services" which I discovered had somehow been loaded onto my 3G sim card which has never left its huawie modem.

The people in the MTN shop were very good at shifting the blame away from MTN, I must say, as I had never subscribed to any of these services.

After doing some digging I see MTN had implemented double-opt-in for these things back in 2013, so how on earth did I become subscribed to these services, and how the beep do I go around getting back the R15,000 that MTN have charged me for this?


https://mybroadband.co.za/news/cellular/93335-cell-c-mtn-double-opt-in-on-sms-services.html

https://twitter.com/Faux_Grey/status/893830920511389696
Click to expand...

Open up a case of fraud at your local police station. Name the WASP, WASPA and the Operator.
Open up a complaint with WASPA via email and cc [email protected].
 
These should all be illegal and only purchased through the play store.
 
I'm glad that the culprit is being listed as the WASP as opposed to MTN, they are merely a conduit. I've lost R2000 to WASPS, never got it back:(
 
Also with MTN, and went the hello peter route. Got the money refunded. My argument was pretty much that they should show me when and how I authorised the content services.
It took a couple of months though. They are slow as hell.

I only dealt with MTN and never contacted the WASP. I don't have a contract or any dealings with the WASP, only with MTN. MTN were the ones who deducted money from my account without authorisation, and they should fix it.
 
Kerrits said:
Also with MTN, and went the hello peter route. Got the money refunded. My argument was pretty much that they should show me when and how I authorised the content services.
It took a couple of months though. They are slow as hell.

I only dealt with MTN and never contacted the WASP. I don't have a contract or any dealings with the WASP, only with MTN. MTN were the ones who deducted money from my account without authorisation, and they should fix it.
Click to expand...

Spot on.
 
Thanks all,

@Whizz_Mobile had some interesting info regarding billing taking place from before the implementation of double-auth.

MTN asked me via twitter to get in contact with them via DM and I'm still waiting.
https://twitter.com/Faux_Grey/status/896014561370832896

@Kerrits I think I'll give that a try as well, I've complained a lot on there about MTN in the past and never saw anything from it, maybe times have changed.

Apologies in advance for whoever gets to talk to me in the store this weekend.
 
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