Unofficial Irc iBurst support/chat channel

[ReeFeR]

Anyone wanting to chat about iBurst problems etc,

Irc - server add: za.ethereal.web.za

#iburst

From time to time you might see WBS employees such as Wayne, Dylan and Luis.

 

[BicPen]

thanks reefer, I'll be there as soon as my MIRC will connect

 

[Gatecrasher]

You can also access the channel via http:

http://www.ethereal.web.za/chat/?channels=iburst

 

[Raithlin]

What are the chances that we can get Shaun online?

 

[BicPen]

Q:why does rian dances always work?

A:Because the don't stop dancing till it rains!!!!!!!

 

[BicPen]

arr...sorry....don't know where that came from

 

[sihen]

I will try and get Shaun on #iburst once he is back at work. he is off ill.

 

[Ravilj]

I dont blame him

 

[Raithlin]

I will try and get Shaun on #iburst once he is back at work. he is off ill.

Again? He needs some vitamin supplements. I sell some of the best if he wants.

Thanks sihen. Much appreciated. Be even better if he could let us know before he pops on...

 

[guest2013-1]

convinient...

 

[Raithlin]

Perhaps it's high blood pressure. That would make sense.

Or perhaps not.

 

[ic]

Hrmmm, I would not be surprised if all of the Helpdesk & 21st floor people have ulcers & constant headaches & poor health as a result of all the problems with the iBurst network.

As we know, Shaun has 2 different cell phones, an office phone, and often it is impossible to get through bcos he is already taking calls on all of them at once - or trying not to miss calls. It appears the reason why Shaun asks us to send him an sms & prefers to call us back, is that he cannot possibly take 3 calls all at once. I have experienced this first-hand - send an sms to Shaun and he then calls back when he gets through all the other calls he is taking & making. Now all of this indicates some serious problems if the National Operations Manager has to get that hands on in speaking to customers.

We also know that the Helpdesk fields a lot of calls from customers, hence the long wait time in the call queue.

The more I think about it, it looks to me like the 15th floor has banned all forms of written communication that they perceive to be something that provides a record of what was discussed. If true, it is a huge dumbass thing to do, and only makes more problems & increases workload for the 21st floor. Let the people on the 21st floor do their jobs - which is primarily to communicate with as many customers as possible without ending up sick & tired of the job.

 

[guest2013-1]

and remember to record your conversations with him please...

ic, go read lonegunman's post

 

[ic]

ic, go read lonegunman's post

Noone, please go read ic's post in LG's thread!

 

[ic]

I will try and get Shaun on #iburst once he is back at work. he is off ill.

convinient...

Actually not at all - just heard that Shaun is seriously ill, and is under doctor's orders to rest up, if there's anyone that needs a bull's eye painted on them methinks it would be Mr Parvin.

At any rate I think we should be bugging Mr Parvin over his statements made to LG last week .

 

[BicPen]

Hope u get well soon Shuan