Unsubscribing from MTN play subscription

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whoo_kid

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Hi guys,

I noticed the other day that I am being billed for a mtn play subscription service and am unable to unsubscribe from it.
Dialing *141*5# and *123*2# came up clean telling me that I'm not subscribed to anything yet on my afrihost billing I'm getting this deducted everyday. Content 'Subscription' from MTN SA - CMO MTN PLAY 2.

Anyone ever had similar problems? If I never moved over to afrihost I would have never picked this up.
 
Hi There. I'm currently having the same problem with MTN. I only picked this up through viewing my history on Afrihost. The funny part is that I called Mtn & told them about my issue & then they told me to sms Stop to 30640. I got no response yet when I checked my balance yet another R3 was deducted from Mtn Sa Cmo Mtn Play 2. Nearly R10 of my airtime is being deducted daily yet when I check my balance I'm not even able to make a call sometimes. Did you figure out a solution yet because if you have please help me? I think this might just be my cue to port to Vodacom...
 
I logged a complaint on hellopeter and a few days later they removed the subscription. Never bothered fighting with them over refunds...
 
I managed to unsubscribe from this rogue service. Dial *123*2# and manage your subscription to unsubscribe
 
I have had exactly the same problem with MTN thru Afrihost where there was a stream of R0.50 debits for this service although there was no output to my phone to suggest that some subscription was being delivered.

I physically went to the Afrihost callin centre off Rivonia road and was given some cock and bull story about having opted in to a service by default by not specifically opting out and that MTN would probably not refund the money. The agent I dealt with then stopped the subscription.

From his reaction I got the feeling that this was a known problem
 
joew said:
I have had exactly the same problem with MTN thru Afrihost where there was a stream of R0.50 debits for this service although there was no output to my phone to suggest that some subscription was being delivered.

I physically went to the Afrihost callin centre off Rivonia road and was given some cock and bull story about having opted in to a service by default by not specifically opting out and that MTN would probably not refund the money. The agent I dealt with then stopped the subscription.

From his reaction I got the feeling that this was a known problem
Click to expand...
Mtn play... Vc live.

Seems they are both very naughty.
 
Screenshot_2018-08-02-07-09-57.jpg

Received this msg from MTN this very morning. Obviously I never opted in for this @#$%^&*(.
Besides unsubbing, how or where do you go to fight them about this practice?
 
I received this notification earlier this week. The individual I spoke to at MTN had the nerve to tell me that I must have opted in without realizing it. Seriously! How patronizing and infantile. She also said I could direct my complaint to [email protected]. “The check is in the post”: Yello! Thank you for subscribing to Watchmojo TV @ R2/day. 1st day FREE. Watch now http://bit.ly/2GERr7z . To opt out dial *464*970#. Ts&Cs mtnplay.co.za For support dial 135
 
Yeah, I've had exactly the same issue. I called 135 immediately after receiving the sms notifications on the 25th July 2018 indicating that I've been subscribed to PokitTV and Planet Games. The agent told me that I wasn't subscribed! Its 2 weeks later now and I'm still getting re-subscription notifications, so I called 135. I called twice and both times the agents were extremely unempathetic. I told them that I wanted a refund and they said that they don't give refunds. I told them that I wanted to open a fraud case, the agent said "no you can't". I had to argue with the second agent for about 20 minutes until she finally agreed to send an internal email to investigate this mess. The call centre agent's attitude and unwillingness to help is astounding. My complaint could've been dealt with in 2 minutes, but instead they took an evasive stance and made me argue.
To block premium rated services, do the following:
Dial USSD code *136*5#
Content Services
Manage Premium Rated Services
PRS Charging
{Not sure what the next menu item is, might be Block or Disable PRS}
I think the menu numbers are context sensitive to the subscriber's account, not every one will have the options at a specific menu ID.

I really have an intense hatred for MTN at the moment. This is definitely a catalyst to sim swap somewhere else.
 
Received 4 SMS this morning WHILE I was commuting on my motorcycle. Explain to me how the hell I opted into these services WITHOUT actually being on my phone.

Called their call centre. Consultants were unwilling to help. And then miraculously after losing my sh*t, i get an sms saying it was cancelled? Also followed the steps above posted by DonoH.

This is such a huge breach of contract on MTN's side and my phone actually said it was Potential Fraud.
 

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Would setting your content charge limit to R0 via *141*5# option 1 be useful here? I know it blocks premium rated SMS
 
I have the exact same issue now I have been losing R 5.00 day as I am apparently subscribed to MTN Loaded. Will try the above steps and let you guys know what works.
 
I was apparently subscribed to VR Juice. I spoke to MTN an apparently they can;t refund subscriptions. Any way I can recover this airtime ?
The MTN Communications "champion" as they referred to her was no help.
 
Just spoke to a supervisor they will check if I subscribed or if the system did it automatically. Was told it is usually human error when subscribing but when it is at 2am on a Monday morning and I didn't use my phone between 11 - 7 not sure what they are going to say.
 
If you need MTN due to 3G signal, rather swap to Telkom and roam.
Telkom
Telkom said its customers are required to complete a double-opt-in process to be charged by a WASP service.

“Double opt-in is a requirement for Telkom to allow a billing request from a WASP to ensure that no subscriber is automatically subscribed,” said Telkom.
Telkom allows customers to block subscriptions to all WASP services via the Telkom mobile app.
To view any active WASP service, open the Telkom app and navigate to Login > My product > Subscriptions > Content Services.
To block all content service subscriptions on your Telkom number, navigate to Login > My product > Manage > Protect Your Mobile Number and set it to ON.
https://mybroadband.co.za/news/cell...-sure-you-never-get-ripped-off-by-a-wasp.html
Click to expand...
Haven't heard of anyone being subscribed to a WASP on Telkom.
 
Just went through my Statement and I have also been "signed up" for CandyPop at R3,03 a day. This is kind of leading me to believe there may be some sort of internal scam going on. We are being signed up to these services without permission and mtn doesn't give a hoot about how or why.
 
So I logged a query with MTN.
MTN said:

Thank you for emailing Customer Care. Please find attached a copy of your content charges.For any dispute regarding Waspa content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za

So I logged a Complaint with Waspa:
Waspa Said:

This message serves to confirm receipt by WASPA of your complaint with
reference number #40281.

After investigating this matter, it appears as if your complaint is not
targeted against a member of WASPA, as Candypop is by MTNPlay
(non WASPA member), which means that it falls outside of WASPA's jurisdiction.

We have unfortunately thus had to close your complaint, but we have also
referred it to our colleagues at the relevant mobile operator. We encourage
you to also contact your service provide directly, using one of the following
web pages as a starting point:

MTN: https://www.mtn.co.za/Pages/Contact_us.aspx

If you have any questions regarding the Code of Conduct or the
complaints procedure, please address your queries to
<[email protected]>.

Your sincerely,
WASPA Secretariat


:mad:
 
The_David said:
So I logged a query with MTN.
MTN said:

Thank you for emailing Customer Care. Please find attached a copy of your content charges.For any dispute regarding Waspa content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za

So I logged a Complaint with Waspa:
Waspa Said:

This message serves to confirm receipt by WASPA of your complaint with
reference number #40281.

After investigating this matter, it appears as if your complaint is not
targeted against a member of WASPA, as Candypop is by MTNPlay
(non WASPA member), which means that it falls outside of WASPA's jurisdiction.

We have unfortunately thus had to close your complaint, but we have also
referred it to our colleagues at the relevant mobile operator. We encourage
you to also contact your service provide directly, using one of the following
web pages as a starting point:

MTN: https://www.mtn.co.za/Pages/Contact_us.aspx

If you have any questions regarding the Code of Conduct or the
complaints procedure, please address your queries to
<[email protected]>.

Your sincerely,
WASPA Secretariat


:mad:
Click to expand...

Try ICASA then?

@Jamie McKane

You remind me, I need to take FNB to the banking ombudsman, their SMSs unsubscribe not working also doesn't fall under WASPA.
 
The_David said:
So I logged a query with MTN.
MTN said:

Thank you for emailing Customer Care. Please find attached a copy of your content charges.For any dispute regarding Waspa content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za

So I logged a Complaint with Waspa:
Waspa Said:

This message serves to confirm receipt by WASPA of your complaint with
reference number #40281.

After investigating this matter, it appears as if your complaint is not
targeted against a member of WASPA, as Candypop is by MTNPlay
(non WASPA member), which means that it falls outside of WASPA's jurisdiction.

We have unfortunately thus had to close your complaint, but we have also
referred it to our colleagues at the relevant mobile operator. We encourage
you to also contact your service provide directly, using one of the following
web pages as a starting point:

MTN: https://www.mtn.co.za/Pages/Contact_us.aspx

If you have any questions regarding the Code of Conduct or the
complaints procedure, please address your queries to
<[email protected]>.

Your sincerely,
WASPA Secretariat


:mad:
Click to expand...

New article on this:
https://mybroadband.co.za/news/cell...deck-marketing-due-to-massive-wasp-fraud.html
 
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