Upgrade broke my connection!

[Freak_c]

Hi everyone, today I phoned telkom (10219) and requested to be upgraded to a 4mb line from my 384 line. The call went fine got my ref num etc. Anyway not hoping for much but when I got home I have no internet at all?

I am connected to DSL all green lights on router and I am still syncing at 384 but not connecting to any ISP? I have tried different accounts and nothing? Is this a fault with telkom or ISP's?

Please any help is appreciated.

 

[grok]

It sometimes happens, or that the line is dead for a while during upgrades. Just log it with the call center & let them fix it.

 

[Diesal]

It may take few hours or a few days for them to upgrade the line.

 

[Nokkie]

usually between 24/48hours.

 

[Freak_c]

Ok just an update: My line is working again but is syncing at 512 this morning? When my exchange can to 1mb according to telkom on top of that I have great attenuation and noise:

Connection Speed 512 kbps 256 kbps
Line Attenuation 13 db 3.5 db
Noise Margin 31 db 20 db

Shouldn't i be getting the full 4mb??

 

[lyndonl]

your attenuation and noise levels look good. I would call telkom and ask them why its running at 512 and not higher, maybe the forced it down to 512 because it was unstable?
generally when I have called in to ask for an upgrade its been done while I was on the phone, the router disconnects for about a minute then resync's this has happened when I went from 384 to 512 and from 512 to 4096

 

[Freak_c]

Another update after speaking to Telkom this morning, it seems that the order only went through for an upgrade to 512! The guy says they will have to open a new order for the 512 to 1meg (4meg) option and that I should phone tomorrow if it hasn't gone through.

I really think I should have just moved and upgraded to Axxess or Webafric instead of upgrading myself first. Then they could deal with Telkom, still going to transfer across though.

 

[Freak_c]

Got it upgraded How did I ever cope with 384kb?