Line upgrade and prorata invoice

[gloryboy]

I requested a line upgrade last week on Thursday and received my pro rata invoice today. I am normally on debit order, and according to the billing department a debit order has already been loaded for the account.

This does mean my line uprade is going to take another 2-5 days. Is there any way to cancel the debit order and just let me pay this manually quicker?

 

[CoolEscalator]

I requested a line upgrade last week on Thursday and received my pro rata invoice today. I am normally on debit order, and according to the billing department a debit order has already been loaded for the account.

This does mean my line uprade is going to take another 2-5 days. Is there any way to cancel the debit order and just let me pay this manually quicker?

HI there, thank you for reaching out.
Would you mind sharing your Ticket ref for me to get some context before advising?

 

[gloryboy]

Dm'd you the ticket number

 

[CoolEscalator]

Dm'd you the ticket number

Thank you, I have checked with our Accounts team, and they have cancelled the Debit order for the Pro Rata Invoice.
You can feel free to visit the invoice (in the client area) to pay using any payment method you'd like

 

[gloryboy]

Thank you very much, the upgrade has gone through.

 

[Dimpie (JIGSAW)]