Upgrade Question (Contract)

[Piesang]

I need some info on the upgrade of a contract.

I last upgraded on 11 Jan 2005. That was my second upgrade. What is the next date I will be able to upgrade?

Thanks in advance.

 

[LCBXX]

The MTN upgrade policy states a customer who is in month 21 of his/her 24 month contract, is eligible for an upgrade. I am not sure what the conditions are for VodaCom and CellC

I see MTN has now also started to charge you R114 (incl VAT) to perform the upgrade.

What does get my back up is that according to their policy, I should be able to upgrade now as my contract expires 2006/12/30. I am currently in month 21 of my contract but all the MTN shops I phone say I can only upgrade AFTER 30 August 2006. That’s AFTER month 21, entering month 22.

If someone from MTN reads this forum, please clarify this for me since your Terms & Conditions say one thing and your employees/franchises say another.

 

[YelloFever]

If you are with MTNSP I can forward this to one of my collegues and advise ASAP

Thanks MTNDD

 

[rehd]

The conditions are the same...vodacom and cellc have same policy you can upgrade in the 21st month ...

 

[YelloFever]

The conditions are the same...vodacom and cellc have same policy you can upgrade in the 21st month ...

Yup, Yup

MTNDD