URGENT Telkom ADSL problem advice needed!!!

[undesign]

I've detailed my sorry saga in this thread - http://mybroadband.co.za/vb/showthread.php/357098-HELP-please-upload-speed-faster-than-download-speed!

Just spent another 20 minutes on the phone with the call centre, the summary of which is simple: "Sorry, network failure since 18 Mar 2011, no idea what the problem is or how long it is going to take to fix".

They are unable (or unwilling) to give me more details about the problem, why it is taking so long or when a resolution is expected. My line was transferred to this address two weeks ago i.e. the technician deliberately connected me to a dslam he must have known would be an issue.

3G reception is poor and my wife connects to a corporate VPN - internet access is critical.

Does anyone know how and where I can escalate the issue, or contact numbers other than the standard ones listed on the net? Please, any assistance will be appreciated.

 

[lethalchicken1]

Network failure could refer to guys working on the lines or boxes around your house. I've had quite a few 'no eta' replies from the call center myself. My solution was to drive around the area until I see a truck and just have a chat with the technicians. If you friendly and not intense they are more then willing to help. The help I got ranged from getting a direct number for a supervisor for the exact area to the guy coming to my house a bit later in the day to look at the issue. While results may vary just make sure you don't unleash the fury you have against telkom on the tech guy, treat him as a new useful entity who can help you if you are nice enough.

While this is not the 'official' way it worked for me almost every time (had ADSL go out about 15 times in last 3 years)

 

[undesign]

Network failure could refer to guys working on the lines or boxes around your house. I've had quite a few 'no eta' replies from the call center myself. My solution was to drive around the area until I see a truck and just have a chat with the technicians. If you friendly and not intense they are more then willing to help. The help I got ranged from getting a direct number for a supervisor for the exact area to the guy coming to my house a bit later in the day to look at the issue. While results may vary just make sure you don't unleash the fury you have against telkom on the tech guy, treat him as a new useful entity who can help you if you are nice enough.

While this is not the 'official' way it worked for me almost every time (had ADSL go out about 15 times in last 3 years)

Thanks, that's good advice. Will be on the lookout for the Telkom vans.