Usage link down?

[Jhbgirl]

Can't access any of the helpdesk sites today. Anyone else have the same problem?

https://helpdesk.wbs.co.za/cfusion/wbs/crm/usage.cfm

 

[kingrob]

Yes, I can't access iBurst's web site + no email.

 

[rpm]

Down here...I am on ADSL

 

[who.is.michael]

iBurts site is down...

http://iburst.co.za/default.aspx?link=support_incident

Date |Incident |Estimated Resolution |Impact |Priority |Status |Resolution
09/12/06 |DNS and mail degraded |09/12/06 |All iBurst subscribers |URGENT |IN PROGRESS
Details Certain services degraded as a result of equipment failure due to air conditioner malfunctions.

http://www.verizonbusiness.co.za/customersupport/networknotices/default.asp
Type: VERIZON SA NETWORK
Date: 9 Dec 2006 4:41:17 AM
Cause of Problem: Power Failure
Point of Impact: Gallo Manor - Johannesburg
Symptoms Experienced: Air Handling unit failure in the datacenter
Severity: Critical
Status: Attending
Attending: Verizon Engineers
Ticket Number:
Additional Information: We are currently experiencing a power failure at Gallo Manor. This is affecting the air handling units. All related departments are attending to the fault.
--------------------------------------------------------------------------------
Update: 9 Dec 2006 5:18:57 AM
Additional Information: We are currently seeing high temperature with in our Datacenter at Gallo Manor. This is due to our backup power failed to the air condition failure.
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Update: 9 Dec 2006 6:00:38 AM
Additional Information: Power to the air handling unit has been restored and the temperature is busy dropping.
--------------------------------------------------------------------------------
Resolved: 9 Dec 2006 11:59:28 AM
Additional Information: The power to the air handling units has been stable since 06:00 and we will continue to monitor them closely.

 

[bladzok]

Help desk number

Can't even get the help desk number - its on the web site. Please will an iBurst Technician let us know when the smtp server will be back up.

 

[Hein_JHB]

Also down here, cant send emails in outlook or access Iburst website. Are they checking bandwith usage? maybee that is also down

 

[kingrob]

Are they checking bandwith usage? maybee that is also down

Maybe time for a 800MB file download?

 

[kingrob]

Mail server & web site is up again....

 

[Hein_JHB]

09/12/06 DNS and mail degraded 09/12/06 All iBurst subscribers URGENT IN PROGRESS
Details Certain services degraded as a result of equipment failure due to air conditioner malfunctions.

 

[who.is.michael]

Mail & DNS restored - iBurst back up

Resolved: 9 Dec 2006 11:59:28 AM
Additional Information: The power to the air handling units has been stable since 06:00 and we will continue to monitor them closely.
http://www.verizonbusiness.co.za/customersupport/networknotices/default.asp?txtAction=D&id=1875