I have been without internet since 1 December. Between Axxess and Vumatel, they cannot seem to figure out the problem, and both of them confirm that the line is active.
My situation:
If another Axxess agent asks me to reboot my router and ONT I am going to lose it.
I don't know what more to do. I've taken this to Social media and Hello Peter. I've received calls from Vumatel who said that they would send out a technician. They haven't. These people have wasted so much of my time and energy already. I'm just asking for the connection to be resolved for which I have been paying for the past 4 years.
Delwin
My situation:
- FX light and LAN light on my ONT box are flashing orange. They don't stabilize.
- Axxess has identified a different router Brand and MAC address than mine connected to "my" ONT. What the hell? I have a TP-Link. They are picking up a "D Link international" Does that then mean that they not picking up my ONT, but someone elses? What's going on? They have logged a fault with this but cannot resolve it!
If another Axxess agent asks me to reboot my router and ONT I am going to lose it.
I don't know what more to do. I've taken this to Social media and Hello Peter. I've received calls from Vumatel who said that they would send out a technician. They haven't. These people have wasted so much of my time and energy already. I'm just asking for the connection to be resolved for which I have been paying for the past 4 years.
Delwin