USELESS VODACOM ACOUNT/BIS RIPOFF

K

kfxnando

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WISH VODACOM WOULD JUST STOP TACKING MY MONEY, AND STOP SCREWING ME OVER EVERY MONTH WITH ITEMS THAT ARE NOT MEANT TO BE ON MY ACCOUNT!!!
MY CONTRACT IS 149PM INCLUDING BIS
YOU GUYS KEEP CHARGING 135 PLUS BIS
YES ITS NOT HUGE AMOUNTS, HOWEVER OVER TWO YEARS DONE TO MILLIONS OF PEOPLE, NO WONDER YOU SHOW HUGE PROFITS
STOP SCREWING AROUND AND SORT OUT MY PROBLEM
TONIGHT I GET TOLD ITS A SYSTEM ERROR
I DONT CARE, AS I NOW SIT AGAIN WITH MY BIS SUSPENDED
AND IF THE POOR CONSULTANT THAT TAKES THE BULK OF MY ANGER ACTIVATES MY BIS AGAIN, THEN NEXT MONTH AGAIN, I WILL AGAIN GET THE BS ACCOUNT SCREWED UP
I CANT STOP THE PAYMENT, EITHER WISE VODACOM WILL JUST SUSPEND ALL MY OTHER ACCOUNTS THAT MY WIFE AND SON USE
THE IDIOTS THAT CANT SORT OUT THE SYSTEM SIT OUT OF REACH AND THE POOR CONSULTANT TAKES THE HEAT EVERY TIME

HAVE ANOTHER QUESTION
THE HRS THAT I HAVE SPENT ON THE PHONE AND HOLDING ON, WILL VODACOM PAY ME FOR THE WASTED HRS AS IF I WAS WORKING AND BEING PROIDUCTIVE

WONDER IF I CAN TAKE BACK THE PHONE CANCEL MY CONTRACT AND KEEP MY NUMBER, SO THAT WE CAN START OUR MIGRATION TO ANOTHER NETWORK

HAVE HAD ENOUGH OF THIS BS

:mad:
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:mad::mad:
 
I stopped reading after the 3rd word.

The colouring is fine. Do not shout at us, coz then we do not read.

Until then your frustrations will go unheard/read.....
 
nope not posting from my phone, am on laptop!!!

and posted in capital letters and in red, deliberately, as that is how I am feeling about vodacom!!!! fuming with this BS for 9 months from Vodacom!!!!
 
kfxnando said:
nope not posting from my phone, am on laptop!!!

and posted in capital letters and in red, deliberately, as that is how I am feeling about vodacom!!!! fuming with this BS for 9 months from Vodacom!!!!
Click to expand...

Use red all you want. Bold it if you want, but those caps.... :sick:
I do not want a migraine.
 
attachment.php


need about 1000 of those to get vodacom to hear me!!!!!!!!!!!!!!!!!!!!!!!

last night after posting the red caps post, called them again as the team leader on duty was suppose to call me, nothing so an hr later I called again

was told that they are escalating the issue(bla bla bla bla bla bla bla same old BS) and that I would get an sms!!!!!!

this morning when I got up, NO(know that caps is shouting!!! maybe vodascum will hear me and fix the issue) sms!!

so called them, yes it is logged!! as per usual system error for me not having my sms

so after bla bla bla bla bla got the sms with the reference number

why is it that the mistake is always in their favor and never in my favor

couz by doing it this way, they pay for the useless people working at vodascum!!!!!

:sick:

will update here till issue sorted, and I have proof that it is sorted, not just someone saying its sorted on the other side of the phone
 
kfxnando said:
attachment.php


need about 1000 of those to get vodacom to hear me!!!!!!!!!!!!!!!!!!!!!!!

last night after posting the red caps post, called them again as the team leader on duty was suppose to call me, nothing so an hr later I called again

was told that they are escalating the issue(bla bla bla bla bla bla bla same old BS) and that I would get an sms!!!!!!

this morning when I got up, NO(know that caps is shouting!!! maybe vodascum will hear me and fix the issue) sms!!

so called them, yes it is logged!! as per usual system error for me not having my sms

so after bla bla bla bla bla got the sms with the reference number

why is it that the mistake is always in their favor and never in my favor

couz by doing it this way, they pay for the useless people working at vodascum!!!!!

:sick:

will update here till issue sorted, and I have proof that it is sorted, not just someone saying its sorted on the other side of the phone
Click to expand...

Thank you that we can read. We can now even understand the NO :)

Keep hounding them. Hope you get it sorted soon.
 
posted something similar on FB!!
on VC page


have had a reply and someone from VC offering to help

however think that the post was removed from their page, as I dont see it on my posts or on their page, however someone has responded!!!!!

Vodacom can cancel the contract if they cant solve the issue, will give them their phone back, just need to keep my number
 
had a phone call earlier in the day. bla bla bla!!

on FB that someone is working on the issue, however BIS continues disconnected
 
so this morning decided to again phone the call center
picked the option of existing queries

waited for 30min, then I hung up

after various tries go through again, got cut off while I was talking to the consultant, so called again

eventually left a message for the person named on my sms that is dealing with the issue

surprisingly got a call back soon

on the vodacom system it shows that my bbm should be active, however its not on my side, even after rebooting

no now I wait again
 
as is!!!

no change!!!

still with vodacom telling me that my bbm should be working and it still not working!!

next step will be to look for a way to cancel the contract!!!:mad:
 
the situation continues

bbm still not working

and to get hold of the relevant people is almost impossible, as one has to call the call center and then wait for someone to call you back, and that could be anything from 5min, to 24hrs
:mad:
 
eventually BIS was activated around 14H00, however no explanation as why it needed to be off to solve a overcharge billing issue!!

plenty of apologies, however think its time to start seriously looking at other networks!!
 
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