USG and Unifi network

[alqassam]

Having an issue with the USG reverting to a DNS of 127.0.0.1 this causes some of my equipment to not be able to connect to their cloud services.

I tried setting it under wan in Unifi to 1.1.1.1 I tried directly in the USG interface.

I also tried to set by SSH into the USG and it still does not want to connect

 

[PhireSide]

What is handing out DHCP and what DNS addresses does it hand out?

 

[alqassam]

What is handing out DHCP and what DNS addresses does it hand out?

It should be the unifi controller.

The issue is that my blink xt cameras refuse to connect without the right DNs.

If I connect the old tp link router it connects just fine.

 

[Bryn]

Unfortunately, from my experience, the best bet is to go straight to Ubnt support. I've had some issues resolved with very arbitrary steps that I wouldn't have guessed in a million years and didn't come across in their support forum.

I don't think I'll ever buy Ubnt stuff again for home use. Every time I update firmware there's like a 60% chance that something breaks and requires hours of troubleshooting. And there's a lot of UniFi gear on the network, so updates aren't that infrequent.

 

[irBosOtter]

Unfortunately, from my experience, the best bet is to go straight to Ubnt support. I've had some issues resolved with very arbitrary steps that I wouldn't have guessed in a million years and didn't come across in their support forum.

I don't think I'll ever buy Ubnt stuff again for home use. Every time I update firmware there's like a 60% chance that something breaks and requires hours of troubleshooting. And there's a lot of UniFi gear on the network, so updates aren't that infrequent.

Like what would break?

10+ years and never had anything break after an update. (AP's and switches, never used a USG gateway though)

 

[Nimz]

Like what would break?

10+ years and never had anything break after an update. (AP's and switches, never used a USG gateway though)

Same here and i'm using a USG for close to 3 years now

1 x Cloud Key
1 x USG
3 x AP LR-AC
3 x AP AC lite
7 x cameras (mixed G3 & flex)

 

[Bryn]

Like what would break?

10+ years and never had anything break after an update. (AP's and switches, never used a USG gateway though)

I have 1x USG, 1x CloudKey, 2x LR AP and 1x Outdoor+ AP.

More times than I can count, after upgrading firmware stuff basically stops working. Refuses to provision or is stuck updating infinitely. I'm very used to balancing on my one ladder and fiddling with the stupid APs to get them to reset.

 

[Sinbad]

It should be the unifi controller.

The issue is that my blink xt cameras refuse to connect without the right DNs.

If I connect the old tp link router it connects just fine.

My controller does not hand out IPs, the USG does.

Show us the output of ipconfig /all

 

[Sinbad]

Like what would break?

10+ years and never had anything break after an update. (AP's and switches, never used a USG gateway though)

+1, though it's only about 4 years. Including USG.

 

[irBosOtter]

I have 1x USG, 1x CloudKey, 2x LR AP and 1x Outdoor+ AP.

More times than I can count, after upgrading firmware stuff basically stops working. Refuses to provision or is stuck updating infinitely. I'm very used to balancing on my one ladder and fiddling with the stupid APs to get them to reset.

Something horribly wrong with your setup obviously

 

[Napalm2880]

I have 1x USG, 1x CloudKey, 2x LR AP and 1x Outdoor+ AP.

If you don't mind me asking, what are you doing with so much networking kit?

 

[Sinbad]

If you don't mind me asking, what are you doing with so much networking kit?

I have a USG, cloudkey, 8 port poe switch, AP-AC Lite and 2 AP-meshes... it's not a lot really, if your property is more than 500sqm or so.

 

[DrJohnZoidberg]

Yep, sounds like either something is misconfigured or something is faulty. My Unifi gear is solid and never have to restart it unless I do firmware updates.

 

[Bryn]

Something horribly wrong with your setup obviously

Not so obvious to me. Everything is meticulously wired up straight to the switch and all cables were tested before being used. The gear was purchased brand new.

And, most notably, every time I searched the Ubnt forum there was loads of people with the same issues. Not always a solution though, hence using Ubnt support quite a few times.

If you don't mind me asking, what are you doing with so much networking kit?

Big house, big property, need Wi-Fi. The switch also has some PCs connected directly and CCTV.

 

[lkswan747]

Unfortunately, from my experience, the best bet is to go straight to Ubnt support. I've had some issues resolved with very arbitrary steps that I wouldn't have guessed in a million years and didn't come across in their support forum.

I don't think I'll ever buy Ubnt stuff again for home use. Every time I update firmware there's like a 60% chance that something breaks and requires hours of troubleshooting. And there's a lot of UniFi gear on the network, so updates aren't that infrequent.

I have been a Ubiquiti home user for over a year now and haven't had any issues. My motto is: if it works leave it alone! With regards the firmware updates, it is not necessary to update the firmware on every release, only do so when your setup is affected by an issue addressed in the release notes or a security patch is released. I also don't upgrade the Controller Software each time a new release is issued. A lot of people jumb at the opportunity to upgrade firmware and software just for the hell of it without knowing what the new release is about and end up with " hours of troubleshooting" unnecessarily.
My Home Setup:
Ubiquiti Security Gateway
Ubiquiti POE Switch
Ubiquiti AP-AC-LR X 2
Ubiquiti Cloud Key

There is nothing wrong with Ubiquiti in my opinion.

 

[Napalm2880]

I have a USG, cloudkey, 8 port poe switch, AP-AC Lite and 2 AP-meshes... it's not a lot really, if your property is more than 500sqm or so.

Don't get me wrong, I'd love to have that kind of kit but you guys have dropped some serious coin on your home WiFi.

I went the ethernet over power route with some dinky TP Link equipment and it does ok for my property (given it's not that big). Is there a specific reason you guys have opted for Ubiquiti kit - besides covering distance?

 

[Sinbad]

Don't get me wrong, I'd love to have that kind of kit but you guys have dropped some serious coin on your home WiFi.

I went the ethernet over power route with some dinky TP Link equipment and it does ok for my property (given it's not that big). Is there a specific reason you guys have opted for Ubiquiti kit - besides covering distance?

It's been an evolutionary journey
Started with one AP and a software controller
Bought a cloud key to enable cloud access and always-on controller for managing access for guests (got an airbnb on the property), and a USG to get the DPI capabilities (at about that time, my Mikrotik router got fried by lightning so I needed a replacement)
Got the switch to power the cloud key.
Then got the mesh APs to extend the coverage into the cottage better.

 

[RonSwanson]

Don't get me wrong, I'd love to have that kind of kit but you guys have dropped some serious coin on your home WiFi.

I went the ethernet over power route with some dinky TP Link equipment and it does ok for my property (given it's not that big). Is there a specific reason you guys have opted for Ubiquiti kit - besides covering distance?

We like the pixels.

Edit: Seriously, I just had enough of flaky low-cost Chinese wifi. Troubleshooting is fun, but you get to a stage where you just want things to work.

 

[Bryn]

I have been a Ubiquiti home user for over a year now and haven't had any issues. My motto is: if it works leave it alone! With regards the firmware updates, it is not necessary to update the firmware on every release, only do so when your setup is affected by an issue addressed in the release notes or a security patch is released. I also don't upgrade the Controller Software each time a new release is issued. A lot of people jumb at the opportunity to upgrade firmware and software just for the hell of it without knowing what the new release is about and end up with " hours of troubleshooting" unnecessarily.
My Home Setup:
Ubiquiti Security Gateway
Ubiquiti POE Switch
Ubiquiti AP-AC-LR X 2
Ubiquiti Cloud Key

There is nothing wrong with Ubiquiti in my opinion.

So there's nothing wrong with Ubnt, but you don't update the firmware out of fear? Hmm.

I update the firmware for security reasons. One of the friendly Ubnt support staff mentioned that they strongly recommend installing updates, so that's what I do.

Don't get me wrong, I'd love to have that kind of kit but you guys have dropped some serious coin on your home WiFi.

I went the ethernet over power route with some dinky TP Link equipment and it does ok for my property (given it's not that big). Is there a specific reason you guys have opted for Ubiquiti kit - besides covering distance?

There shouldn't be any reason for UniFi other than coverage area and seamless handover.

 

[lkswan747]

So there's nothing wrong with Ubnt, but you don't update the firmware out of fear? Hmm.

I update the firmware for security reasons. One of the friendly Ubnt support staff mentioned that they strongly recommend installing updates, so that's what I do.



There shouldn't be any reason for UniFi other than coverage area and seamless handover.

There is no fear, in fact I just completed updating my Cloud Key this morning and I am running the latest firmware releases on all my kit! The idea is to read the release notes as well as support forum to see what issues are introduced/resolved. Just common sense.
You forgot to mention the main reasons for investing in Ubiquiti - reliability and network security. Had it not been for Escum I would be running for over a year without having to reboot because of connectivity issues etc. I might add that I was a TP-Link fanatic and with fibre connectivity, got tired of having to reboot router and wireless extenders to restore wireless connectivity. Just my experience, if you want reliability, seamless conectivity and network security then there is nothing wrong with investing in kit that can offer you the mentioned benefits.