Vdsl Line got downgraded after having recent issue.

Hemps

Hemps

Honorary Master
Joined
Jan 19, 2009
Messages
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Before Covid Vdsl line got upgraded free from 20 to 40, I had recent issues in past 2 weeks, Telkom came out and repaired something but I see I’m back to 20Mb.
anything I can do?
 
Hemps said:
Before Covid Vdsl line got upgraded free from 20 to 40, I had recent issues in past 2 weeks, Telkom came out and repaired something but I see I’m back to 20Mb.
anything I can do?
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I reconfigured the line. Please can you test the speeds to see if it's improved now?
 
Hemps said:
tried , Vuma area but they now say area not covered.
Frogfoot sticker on our complex gate but they say area not covered , yet fibre has been laid in our complex All ready to go.
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I found cutting the big fibre cable is the fastest way to discover who owns the fibre. They normally send out a repair van within a few hours. Ask the guy who comes to repair whose fibre it is and then go with them.
 
Grubscrew said:
I found cutting the big fibre cable is the fastest way to discover who owns the fibre. They normally send out a repair van within a few hours. Ask the guy who comes to repair whose fibre it is and then go with them.
Click to expand...
Sorry, this is a clearly not a thought-out reply.


If it takes longer than 2hours for a repair van to arrive don't go with them.
 
Hemps said:
tried , Vuma area but they now say area not covered.
Frogfoot sticker on our complex gate but they say area not covered , yet fibre has been laid in our complex All ready to go.
Click to expand...
Who said the area is not covered ? I got FF for ages now in our complex ( Beacon Bay ).
 
Good day
Vumatel has confirmed in your complex, please may you find out which network provider is live so we can place an order.
the order that was placed was canceled

Kindly regards
RocketNet
 
I can't seem to paste a photo in PM - only a link :/
 
To their credit they did phone me and explain what was going on.
 
RocketNet-Rep said:
@Hemps We would love to ascertain 100% which fibre network is currently within your complex.
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Contacted Frogfoot and they say we on the boundary but ward counselor or complex managers must submit request for complex to get fibre.
Frustrating as fibre has been laid in our complex, still dont know how Frogfoot signage appeared on our gate.

Vuma, well Vuma haven't replied to my emails yet.
I'm sure I saw labeling on the fibre boxes in our complex, will take a photo tonight, sure that will help.
 
What about Afrihosts 2TB Telkom LTE deal? Are you covered?
I feel like I want to make a joke and say 2015 called and wants its internet back.
 
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