Very unstable ADSL - PLEASE help

A

ashdh

New Member
Joined
Jan 4, 2015
Messages
7
Reaction score
0
Hi all.

Since mid December I have been having constant issues with my ADSL line (prior to this I had perfect, problem free service). The line drops at irregular intervals 2 to 4 minutes apart. It's so bad that I wasn't able to get through this forum post without a drop or two. Two different telkom techs have "attended" to the problem which involved line testing and resetting of the port.

I am on a 4 meg uncapped package with Telkom using a Linksys WAG320N router. I have tried a friends router and the result is the same.

I have attached some pics. 1 shows the frequency of the line drops and the other my ADSL stats when the line is up.

What can I do to remedy this situation?

j0fnn4.jpg


2dlvdw2.jpg
 
Open a telkom fault, your line is most likely been damaged somewhere. Your attentuation is really good.

10210 and log a fault.
 
I have opened a fault and they sent two technicians who both did line tests, called someone to reset the port and left.

One of the techs even suggested one of my POTS filters may be damaged but that cannot be the case since I unplugged the filters, unplugged all other devices and plugged the router directly into the telkom wall box. The problem persisted.
 
ashdh said:
I have opened a fault and they sent two technicians who both did line tests, called someone to reset the port and left.

One of the techs even suggested one of my POTS filters may be damaged but that cannot be the case since I unplugged the filters, unplugged all other devices and plugged the router directly into the telkom wall box. The problem persisted.
Click to expand...

I've got a small holding and the line from the road is fairly far from the house. the line was hit by lightning and a Telkom technician came out, found the fault and replaced a section of the line. After that my ADSL was intermittent. After logging 2 more faults and technicians finding nothing a technician came out and replaced the whole length of cable from the road up to the house. On close inspection of the old original cable that had not been replaced, we could see little marks on the cable where it got hot and burnt a bit of the insulation away but this was far from where the main damage originally was. The complete new cable cured the problem. So it could be something as stupid as that.
 
ashdh said:
I have opened a fault and they sent two technicians who both did line tests, called someone to reset the port and left.

One of the techs even suggested one of my POTS filters may be damaged but that cannot be the case since I unplugged the filters, unplugged all other devices and plugged the router directly into the telkom wall box. The problem persisted.
Click to expand...

Private Message TelkomZA - http://mybroadband.co.za/vb/showthread.php/544781-TelkomZA.
 
Can I straight up ask Telkom to replace cables? It seems like something they would say no to

I have messaged TelkomZA - hope they can help
 
ashdh said:
Can I straight up ask Telkom to replace cables? It seems like something they would say no to

I have messaged TelkomZA - hope they can help
Click to expand...

I don't think so, you would first need some techs to come around for a while before they might even consider it.
 
Hi

I would have liked to make a separate thread, but you have the exact same problem as me.

My line started disconnecting late this morning. It dropped 5 times while I was writing this, and I was lucky that I could even post this.

I have 2 modems and I tried both, duoplus 300 I have been using for 5 years without any problems. I also tried my d-link 2750u.

The DSL light and the INTERNET light next to each other keeps dropping and flashing every 10 seconds (The longest being 5 minutes)

This is the first time ever that I encountered a problem such as this with the flashing and dropping, in 5 years time.

I have tried 3 different cables, 3 different plugs etc all over the house. I even installed a new adapter.

I am really not in the mood to phone the slow lady tomorrow at 10210 and nothing happens in the end.

Is it maybe the upgrading from 2mbps to 4mbps that is causing this? (I have 2mb uncapped)

I live in Melkbosstrand Cape Town.

Thanks.
 
svartalfheim_0 said:
Hi

I would have liked to make a separate thread, but you have the exact same problem as me.

My line started disconnecting late this morning. It dropped 5 times while I was writing this, and I was lucky that I could even post this.

I have 2 modems and I tried both, duoplus 300 I have been using for 5 years without any problems. I also tried my d-link 2750u.

The DSL light and the INTERNET light next to each other keeps dropping and flashing every 10 seconds (The longest being 5 minutes)

This is the first time ever that I encountered a problem such as this with the flashing and dropping, in 5 years time.

I have tried 3 different cables, 3 different plugs etc all over the house. I even installed a new adapter.

I am really not in the mood to phone the slow lady tomorrow at 10210 and nothing happens in the end.

Is it maybe the upgrading from 2mbps to 4mbps that is causing this? (I have 2mb uncapped)

I live in Melkbosstrand Cape Town.

Thanks.
Click to expand...
We also have similar issues. Apparently there's a fault somewhere at telkom. It would help if the 10210 help system wasn't left on full-auto.
 
I have been having this exact issue in Durban for months now. I log a fault, techie eventually pitches up, mumbles something about the line having noise, buggers off, I get an sms later telling me the issue is resolved (which it isn't), I respond with the F for failure and nothing happens. The line continues to drop randomly.

I've logged three faults in the past two months, still no resolution. It's just not good enough, Telkom. Why aren't you doing what we pay you to do?
 
So the fault I logged on Friday got responded to this morning, despite having wasted over 30 minutes trying to get hold of a human on 10210. Techie calls me to tell me that they will have to assess the line and possibly reconnect me via some other means if its faulty (like I am imagining the loss of service). About an hour ago I get an sms to tell me that the service is restored. Check the line and now, not only do I have zero internet, but I also have zero land line. What is blue blazes is going on at Telkom? Are we haveing "line shedding" to go with our load shedding?
 
Now I have had no line at all, including voice, since about 1pm yesterday. Again I get an sms from Telkom to tell me that service has been restored when it is anything but restored.

Have just sent a PM to the rep on here as a last resort. I even went driving around the neighbourhood looking for a Telkom techie to at least try and talk to a human about the issue. No such luck. This is killing my home based business.
 
Pixual said:
So the fault I logged on Friday got responded to this morning, despite having wasted over 30 minutes trying to get hold of a human on 10210. Techie calls me to tell me that they will have to assess the line and possibly reconnect me via some other means if its faulty (like I am imagining the loss of service). About an hour ago I get an sms to tell me that the service is restored. Check the line and now, not only do I have zero internet, but I also have zero land line. What is blue blazes is going on at Telkom? Are we haveing "line shedding" to go with our load shedding?
Click to expand...

Had this as well once, someone incompetent unplugged our line from the exchange and left it there. Next techie was furious.
 
I had same. Logged a fault, had a clown come out. Fault closed ...rinse ...repeat.

Eventually, I proved the problem, and got a tech guys cell number.

At some point ..he got sick of me and sorted the fault.

Now, I can't prove it, but I suspect that with the fibre rollout, these guys are doing minimal maintenance on the current exchanges and copper lines. I say this because of the number of complaints on mybb of this exact same nature.

All you can do, is soldier on, and worst comes to worst, call Telkom head office and have a go at them.
 
TEXTILE GUY said:
I had same. Logged a fault, had a clown come out. Fault closed ...rinse ...repeat.

Eventually, I proved the problem, and got a tech guys cell number.

At some point ..he got sick of me and sorted the fault.

Now, I can't prove it, but I suspect that with the fibre rollout, these guys are doing minimal maintenance on the current exchanges and copper lines. I say this because of the number of complaints on mybb of this exact same nature.

All you can do, is soldier on, and worst comes to worst, call Telkom head office and have a go at them.
Click to expand...
Disagree with the "exchanges" part but the other part is not a secret. Telkom has been "sweating" its assets for many years now, especially the copper cable network. They do not perform routine maintenance on it. There is some (VERY little) preventative maintenance.
 
Do you think the load shedding we've been having is perhaps to blame? My issues started around the same time load shedding did in December.
 
Hi, also been having issues with line speed dropping here in Morningside, Durban since November - however I suspect from my side it is ever since I upgraded to 10mbps. The fun started when I upgraded in November, here's the chain of events:
- Upgraded, lost internet connectivity
- Numerous calls, 4 days later connectivity restored (4mbps)
- Numerous calls, a week later connectivity upgraded to 8mbps max (hit around 8.4mbps peak)
- Ever since then, intermittent dropping speeds, Netflix buffers constantly, speed tests vary between +/- 8.4mbps and 2.1mbps

I have phoned telkom on a number of occassions, with the feedback that it has been restored, however when I actually start using Netflix again, or start heavy internet usage the problem still exists.

Thanks for the suggestion of fault logging via web page, I will hold thumbs that this works..

In hindsight, I should never have tried to upgrade from 4mbps....
 
So, 3 months and six different techs later, the problem still exists. My mobile data bill is becoming quite ridiculous.

Any one know of any other channels which I can go through besides fault reporting and telkomza?
 
My problem persists now for 3 weeks. Really, really hope it doesn't go 3 months.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X