View Support Requests

Solitude

Solitude

Executive Member
Joined
Jul 23, 2008
Messages
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Location
Little Falls
Hi Afripeople.

The support requests section of the clientzone isn't working for me. If someone can maybe have a look. I tried in two different browsers.

Basically if I go to My Support and then click on View Support Requests then nothing happens. I tried hard refreshing the page and like I said, different browsers but it doesn't work.
 
Tried now on another computer too and there's either something wrong with the clientzone in general or something specific with this username.
 
I logged in now, their website is broken.

Same as their 'broken' support department who don't reply to emails.
 
Solitude said:
Hi Afripeople.

The support requests section of the clientzone isn't working for me. If someone can maybe have a look. I tried in two different browsers.

Basically if I go to My Support and then click on View Support Requests then nothing happens. I tried hard refreshing the page and like I said, different browsers but it doesn't work.
Click to expand...

Hi Solitude. We're definitely not seeing any general issues with regards to logging tickets. Are you getting an error message, or does the site just not do anything?

regardless, and alternative is always to just mail our team on [email protected] and a ticket will be logged with a reference number mailed back to you. :)
 
mh348 said:
I logged in now, their website is broken.

Same as their 'broken' support department who don't reply to emails.
Click to expand...

Really sorry to hear about your poor experience. :( is there anything I can chase up for you?
 
AfriFella said:
Hi Solitude. We're definitely not seeing any general issues with regards to logging tickets. Are you getting an error message, or does the site just not do anything?

regardless, and alternative is always to just mail our team on [email protected] and a ticket will be logged with a reference number mailed back to you. :)
Click to expand...

Hi AfriFella

I see it's working now. It didn't this morning. I can confirm that the html in the ClientZone has changed so it was definitely updated. Someone at Afrihost knew about it and fixed it. :)

<a href="/en/my-support/tickets" class="btn_big preferred inline act_panel_open">

Showed as

<a href="#" class="btn_big preferred inline act_panel_open">

this morning.

I'm glad that it's fixed though. :)

I sent AfriGenie a pm this morning with my query. I'm hoping he will come back to me at some point.
 
Solitude said:
Hi AfriFella

I see it's working now. It didn't this morning. I can confirm that the html in the ClientZone has changed so it was definitely updated. Someone at Afrihost knew about it and fixed it. :)

<a href="/en/my-support/tickets" class="btn_big preferred inline act_panel_open">

Showed as

<a href="#" class="btn_big preferred inline act_panel_open">

this morning.

I'm glad that it's fixed though. :)

I sent AfriGenie a pm this morning with my query. I'm hoping he will come back to me at some point.
Click to expand...

Awesome. :) It's possible that our developers made an update, but your's was the first complaint I noticed. Glad to hear it's working now, though. :) I'll ask Genie to reply as soon as possible.
 
AfriFella said:
Awesome. :) It's possible that our developers made an update, but your's was the first complaint I noticed. Glad to hear it's working now, though. :) I'll ask Genie to reply as soon as possible.
Click to expand...

He replied, thanks. :) And ordered a new phone from you guys for my wifey.
 
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