Virgin improving the network and a myADSL representative!

[MobileData]

I have spoken to Darlinton from Virgin Mobile after a complaint on the bad quality of the GPRS/EDGE connections on the Virgin / CellC network. They know about the problems and are meeting with CellC to improve the network infrastructure.

Currently the network can handle 150,000 concurrent users. This will be increased to 340,000 within the next couple of weeks. The calls that are being dropped will hopefully be something of the past!

He also ensured me that Virgin Mobile will have a representative on myADSL by Monday (22nd October). This will improve the communication channel. They are also working on their data support department to beef it up and reduce turn around times on calls.

I am willing to give Virgin Mobile another month or so to get their house in order. 50 cents per Meg is great - although it caused the congestion....

 

[ld13]

Bring it on! I'll be here on the 22nd of October to see this for myself...

 

[AirWolf]

Great news Maybe the rep'll be able to sort out my slow connection problem

 

[Syndyre]

How many data subscribers or subscribers in general do Virgin have anyway? Thought it was a lot less than that.

 

[Piesang]

I'm glad that this is getting somewhere. We really do need someone from Virgin Mobile on here to sort out the problems.

Lets hope for the best for Monday.

 

[d0b33]

Sound great.

Im thinking of getting virgin... can I just walk into the store purchase starter pack then leave or do I have to give my details with my ID etc. to activate it?

 

[Piesang]

Sound great.

Im thinking of getting virgin... can I just walk into the store purchase starter pack then leave or do I have to give my details with my ID etc. to activate it?

Unfortunately that is the law now a days. You have to give your details.

 

[d0b33]

K then
at least I know to take my ID along

 

[internaut]

...or just run into any Pick n Pay, Shoprite, et al and grab a handful of competing network sim packs, pay and off you go. That's if you want to REMAIN anonymous.

 

[MyDraadloos]

I bought my SIM at Edgars as they were the cheapest @ R55. No ID, no questions ; but that does not mena that they will not ask.

 

[redarrow]

He also ensured me that Virgin Mobile will have a representative on myADSL by Monday (22nd October)

I guess that's the "small print" part... monday 22 October only happens next year

 

[|tera|]

I guess that's the "small print" part... monday 22 October only happens next year

Yip, that sucks hey? No Virgin rep today I guess

 

[MyDraadloos]

Yip, that sucks hey? No Virgin rep today I guess

Hoodwinked again ...........

Well none of us around here are Virgin's anyway. Over the years Telkom with all it's lies has ripped me a new one big enough to land the SAT-3.

 

[MobileData]

Where are you

Helloooooo, Virgin Mobile, where are you??????

 

[Skeptik]

M-a-y-b-e w-e s-h-o-u-l-d s-p-e-a-k m-o-r-e s-l-o-w-l-y. V-i-r-g-i-n , y-o-o-h-o-o-, a-r-e y-o-u t-h-e-r-e?

 

[d0b33]

Havn't got VM yet, waiting for FNB to have VM airtime on there site...

and a VM rep on myadsl!

 

[AirWolf]

I guess that's the "small print" part... monday 22 October only happens next year

Possible but sad

 

[sean12]

M-a-y-b-e w-e s-h-o-u-l-d s-p-e-a-k m-o-r-e s-l-o-w-l-y. V-i-r-g-i-n , y-o-o-h-o-o-, a-r-e y-o-u t-h-e-r-e?

I was having a problem getting a new sim to work and phoned VM. Thery told me that a Data Rep would contact me. I told them that I would not hold my breath for that to happen. Just as well. Still nothing since Friday. I would be dead, just like VM support.

sean

 

[ld13]

I was having a problem getting a new sim to work and phoned VM. Thery told me that a Data Rep would contact me. I told them that I would not hold my breath for that to happen. Just as well. Still nothing since Friday.

What problem did you/do you have with the sim?

 

[Skeptik]

I was having a problem getting a new sim to work and phoned VM. Thery told me that a Data Rep would contact me. I told them that I would not hold my breath for that to happen. Just as well. Still nothing since Friday. I would be dead, just like VM support.

sean

I've only just realised that Virgin should give out a ticket number if you raise a problem with them. I spoke to one of the 'experts' at Musica about some SMS errors I was getting and they reported the problem directly. They then gave me a ref. number. They haven't come back to me (I'm used to that from Vodacom ) so I'm going to check it, but at least I can track the problem with a number. It makes quite a difference speaking to a helpful person in the flesh, so maybe pop down to one of the main Musica shops.