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Question of the Day: Will you be subscribing to the new Disney+ R49 streaming package?
Virgin Mobile greeted with mixed feelings
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mancombseepgood
Executive Member
...
Not to stick up for them, but I think we quickly forget what it was like with the others when they were new... and let's face it, they are all still struggling along with the same issues.
Not to stick up for them, but I think we quickly forget what it was like with the others when they were new... and let's face it, they are all still struggling along with the same issues.
still, im a little dissapointed with virgin money. I applied for it MORE than 3 weeks ago and still havent received my card...Ive received my pin but not the card 
They should have contracted a morre efficient courier company..
They should have contracted a morre efficient courier company..
I'd like to see a business that never had teething problems when they started up.
Even someone running a hotdog stand would have teething problems. Not enough onions, wrong tomato sauce, perhaps the sossies don't taste too good.. there will inevitably be problems to varying degrees.
Even someone running a hotdog stand would have teething problems. Not enough onions, wrong tomato sauce, perhaps the sossies don't taste too good.. there will inevitably be problems to varying degrees.
Complaints on hellopeter? As I see it it's too early to make a direct comparison (the figures there are for the past 12 months after all) but ratios might work. For every complement VirginMobile has roughly 3 complaints on - Vodacom (213:1439), MTN (206:1252) and cellc (130:818) all have roughly double that.
I'm sure given time they can degenerate to the levels of the big 3 or they can carry on with their comparatively good work.
I agree with MaD - teething problems. It would be interesting to see how many clients they have poached in the relatively short time they've been around.
EDIT - oohps did I ever make an error - that 1:3 ratio was virgin money - virgin mobile is 43 complements to 31 complaints a 1:0.7 ratio.
I'm sure given time they can degenerate to the levels of the big 3 or they can carry on with their comparatively good work.
I agree with MaD - teething problems. It would be interesting to see how many clients they have poached in the relatively short time they've been around.
EDIT - oohps did I ever make an error - that 1:3 ratio was virgin money - virgin mobile is 43 complements to 31 complaints a 1:0.7 ratio.
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mancombseepgood
Executive Member
Good one Bwana!
I'm not trying to say Virgin is the be all and end all but they're new - people should at least give them a fair shake.EdRobinson said:
I just noticed on HelloPeter's front page that Virgin Money and Virgin Mobile are listed as the top two Companies Who Respond that have attracted the most compliments - not exactly sure what that means but is it perhaps another indication that they're taking customer service seriously?
mancombseepgood
Executive Member
Yes
Are they going into this?!
Sneeky said:
Are they going into this?!
I hope they won't be like GoBanking. Not at all prepared for the number of applications they were receiving. Nedbank's staff were clueless and the Pick 'n' Pay branches I visited never once had anyone at the GoBanking kiosk. After three months and having had to re-submit my application plus documents four times I just gave up.
I'll wait to see if Virgin get themselves together, then see what their service has to offer.
I'll wait to see if Virgin get themselves together, then see what their service has to offer.
Telkomhater
Senior Member
The reason I wont change is because I want a cheaper service, not a better one. As long as my cell phone works I have no problem with Cell-C which I am on. MONEY, MONEY, MONEY is what will make me change. Branson is all big mouth in his press statements and adverts about how we South Africans are being ripped off, and "tied up like gimps" by the BIG THREE, and yet Virgin Mobile is no cheaper.
I do not want better service, I want the same service for cheaper. OFFER THAT RICHARD and I will change to you faster than you can say "NO! I AM NOT A FOURTH RIPP-OFF"
I do not want better service, I want the same service for cheaper. OFFER THAT RICHARD and I will change to you faster than you can say "NO! I AM NOT A FOURTH RIPP-OFF"
mancombseepgood
Executive Member
Except for data - 50c per meg with no bundle vs R2 per meg...
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Telkomhater
Senior Member
HOLY MOLY, are you serious? So my 3 GIG account would cost like R1500.00 with V-Mobile. And that is not a rip-off, how?thorin1 said:
mancombseepgood
Executive Member
Uh...
So what are you paying without a bundle?Telkomhater said:
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Telkomhater
Senior Member
I have a 192 ADSL line with Axxess as my ISP.
Why would anyone want to choose a Cell phone provider for internet access? The only reason I can think of is to avoid the waiting period for the installation of a Telkom line, but then aren't Iburst and the others cheaper? Maybe someone who actually uses a Cell phone company for the Internet could explain why they chose them.
Why would anyone want to choose a Cell phone provider for internet access? The only reason I can think of is to avoid the waiting period for the installation of a Telkom line, but then aren't Iburst and the others cheaper? Maybe someone who actually uses a Cell phone company for the Internet could explain why they chose them.
mancombseepgood
Executive Member
The point is...
What if:
1. You want internet at home, but DONT want a telkom line
2. You want internet at home, have a telkom line, but don't want to watch the clock while doing your internet banking or email or just reading the news.
3. You want internet at home, and simply refuse to pay telkom more than they have to get.
4. You travel alot, like many south africans, and want to access the internet from virtually anywhere without having to pay the BnB or hotel the exorbitant rates some of them charge.
5. Telkom don't service your area - like soooo many around the country.
I have 384 ADSL at home which my company pays for. I use the cell provider on the road. My mom uses her cell from home - I mean - for the R79 she was paying for dial-up, she gets NOTHING. R79 pm will give her 168 megs with VM. If I were spending my own money at home, i would not have ADSL, I would simply limit my bandwidth to save paying Telkom. But then thats just me. Some people claim to hate telkom while paying them regardless. That's their choice.
Telkomhater said:
What if:
1. You want internet at home, but DONT want a telkom line
2. You want internet at home, have a telkom line, but don't want to watch the clock while doing your internet banking or email or just reading the news.
3. You want internet at home, and simply refuse to pay telkom more than they have to get.
4. You travel alot, like many south africans, and want to access the internet from virtually anywhere without having to pay the BnB or hotel the exorbitant rates some of them charge.
5. Telkom don't service your area - like soooo many around the country.
I have 384 ADSL at home which my company pays for. I use the cell provider on the road. My mom uses her cell from home - I mean - for the R79 she was paying for dial-up, she gets NOTHING. R79 pm will give her 168 megs with VM. If I were spending my own money at home, i would not have ADSL, I would simply limit my bandwidth to save paying Telkom. But then thats just me. Some people claim to hate telkom while paying them regardless. That's their choice.
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