Virgin money Credit Card application (rant)

cyberarmy

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First online application attempted in May, all went well and faxed through my documents after a call. Waiting, waiting and one day got a call and told me my application declinded, asked why and they said I am not a permanent employee of the company.

Ok so I moved to a new company on March and their probation is like 6 months, but the employment contract I signed is a permanent contract (checked with HR), I enjoy all the benefits of a permanent employee.

Laid a complain on their website with my ID number and details, contact and number of our HR people regarding this matter, they never bothered to call or reply to my complain.

Beginning of September I tried to apply online, was denied because of my previous application profile with them, asked to call their 0860 number.

Spoke to a consultant, was told they need to ask their back office to delete my profile, and I told him please do so, I want to apply for the CC. Told me ok.

Waited for 4 days, tried online application again, not working. Called and was told it will take 7-10 working days to do so, so I waited for 2 weeks, still not deleted.

Laid a complain about this matter on their website, got an email 2 days later, 'we will request your profile to be deleted from our back office.' WTF!!!! I asked these idiots to deleted when? I asked them to pull their telephone recordings as I want to lay a official complain against that idiot who lied to me.

Now 10 working days after they promised me to delete my profile (4th Oct) , I still can not register online as my profile is probably still with their database. And I have not heard anything about the investigation as last email they said the requested to get the telephone recordings on 6th Oct.

Why am I having so much trouble with these incompetent idiots?

Good idea to lay a complain on HelloPeter? Anyone works for VM here so can help me to get this thing sorted?
 
Before I posted this rant I sent an email regarding this problem, just now got a call and finished the application via telephone.
 
Guys, guess what, I am still fuxking waiting for them to call me back about the card after the initial telephone application.
 
You do know you have other options available to you regarding CCs. The sharks are just waiting for you.:sick:

The main reason for me of getting Virgin CC is to use the 9.5% positive balance interest rate. :D

I have got another CC which I use for normal purchases.
 
Today got a call from them, eventually after 6 months they approved my application. But my card will be delivered in 2-3 weeks time???
 
Wow... Finally a response from Virgin Money....

I'm happily stopped using my card for now....

Have the garage card just in case...
 
Today got a call from them, eventually after 6 months they approved my application. But my card will be delivered in 2-3 weeks time???

And be prepared to open the package up to discover the card embossed to MRS cyberarmy (if you're actually a guy).

It sort of happened to me. :mad:
 
I applied for my card yesterday, round 10am. (Online application in IE, cause their page doesnt work well w/FF). Online confirmation of application was an "Emphatic Yes!" Guess most people get this, was quite cool though...

Got a call today, 07.15am, before I had even got to work.

Application approved, can we deliver your card?

Hell yeah!

Should take UP TO 5 working days from PTA, will see how that works out.

Guys, if there is a 9,5% nominal rate, why use another card?

Any money you have in the other account will not result in interst, and you might as well support VM by using their product...
 
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