Virus Alert - Please Help

[wobbie]

We seem to have a vius called 'Monkey Test' on our phone. Avast & Clean Master pick it up & delete it, but it always comes back & keeps on loading & installing OLX & Cool Browser. It is obviously chomping data.

Any ideas, apart from rebooting & starting all over again?

 

[dovij]

I've never heard of this virus, but check this thread here: http://community.norton.com/en/forums/monkey-test-time-service-malware-s

Although, if my phone had a virus, I would factory reset to be safe. It could potentially steal your password for anything, including bank and email.

 

[wobbie]

Yup, I'm afraid it is going to be a factory reset. Now to backup Whatsapp! If I'm correct, do I just copy the Whatsapp folder to a memory card, factory reset the phone, copy the whatsapp folder back, then install Whatsapp?
BTW, its a Gobii phone. A great phone but with little memory.

 

[Park@82]

how did you get this? do you install from 3rd party app stores?

 

[wobbie]

No idea how it arrived. It's actually on my GF's phone, & she uses Whatsapp for business. Maybe she clicked on something in a hurry, or maybe clicked on one of those spam requests to update something. It is a bugger. Avast & Cleanmaster both delete it, but it always comes back & autodownloads OLX & that Cool Browser apps.

I also sideload apps VERY occasionally onto that phone, as the memory is very small & the app store says there is no space to install new apps. However, I do the same with my Note 2, without any problems.

 

[NomNom]

Give ESET Mobile Security a try.

https://play.google.com/store/apps/details?id=com.eset.ems2.gp&hl=en

 

[wobbie]

Will do & will report back. Many thanks.

 

[wobbie]

ESET better than Avast?

 

[NomNom]

ESET better than Avast?

IMO yes.

 

[LinuxMan]

Way better

 

[Goliath]

I've never heard of this virus, but check this thread here: http://community.norton.com/en/forums/monkey-test-time-service-malware-s

Although, if my phone had a virus, I would factory reset to be safe. It could potentially steal your password for anything, including bank and email.

Save photo's etc what you can, then factory reset..

 

[Nokkie]

We seem to have a vius called 'Monkey Test' on our phone. Avast & Clean Master pick it up & delete it, but it always comes back & keeps on loading & installing OLX & Cool Browser. It is obviously chomping data.

Any ideas, apart from rebooting & starting all over again?

try NOD antivirus for mobile

 

[wobbie]

I'm going to try ESET & 360 Security first, then reset.
Am I correct with Whatsapp, do I just copy the Whatsapp folder to a memory card, factory reset the phone, copy the whatsapp folder back, then install Whatsapp?

 

[Suspect99]

I'm going to try ESET & 360 Security first, then reset.
Am I correct with Whatsapp, do I just copy the Whatsapp folder to a memory card, factory reset the phone, copy the whatsapp folder back, then install Whatsapp?

Yep. Make sure you have the database folder especially.

 

[NomNom]

Any news?

 

[wobbie]

Yup, I tried both. Both detected 'Monkey Test', both deleted it. I rebooted the phone & 'Monkey Test' was again detected a few minutes later. Son ESET, 360 Security, Avast & CleanMaster dedected it, deleted it & it still came back.

 

[NomNom]

Yup, I tried both. Both detected 'Monkey Test', both deleted it. I rebooted the phone & 'Monkey Test' was again detected a few minutes later. Son ESET, 360 Security, Avast & CleanMaster dedected it, deleted it & it still came back.

Wow that's bad news, if ESET can't remove it then that's really bad, reset I guess.

 

[medicnick83]

Give ESET Mobile Security a try.

https://play.google.com/store/apps/details?id=com.eset.ems2.gp&hl=en

My favourite app!

 

[wobbie]

Oh Well, factory reset time.....(sigh!)

 

[Vulk]

OP: I'm curious - what phone do have? And is it rooted?

I'm just trying to figure out how the malware got onto your device in the first place.