Visa Paywave or Mastercard Tap and Go POS

[travcaine]

Hi,

I am not sure if there is someone who will be able to answer this.

I am sure by now you have all been to a shop that supports the tap and go payment method or contactless payments. I personally come into contact with plenty of these stores but what they all lack is their staff having knowledge that their POS supports these payments.

Everytime i hand over my card that want to insert it into the chip reader, I then stop then and show them that they can simply just tap it and it approves (they are beyond excited normally)

Now my questions is: Why is there no formal training for this type of payment? Just think all the time that can be saved if the cashier knows to look at the card to see if it has the contactless logo (which most new ones do) and then simply tap the card and that's it?

 

[Jet-Fighter7700]

most operators have zero traing besides the basics, anyway outsourced 100 ways.....

you should see how long it takes to get a pay voucher from money 4 jam from some..

cashiers have no training better if I did it myself sometimes.

 

[JStrike]

Why would you hand anyone your card??

 

[krycor]

Depends on the Merchant AND POS owner..

POS owner should be informing Merchant of changes (where POS device is not owned by merchant),
Merchant should be informing staff, some of the large retailers do this already for other POS changes with take on of services without issue.. others don't do so effectively

Problems i find is:
1. A lot of the tellers force you to handover the card and act like you gonna do something on the (non-standalone) device.. (they do realise at this point they become liable for clone/tamper incidence? this is why retailers with large chains are actively removing handling of cards). This annoys me a lot and a lot of the time.
2. The staff member is also just ignoring corporate message that they can't handle cards.. i know of at east two large retailers where the msg has been sent down but i still find tellers handling cards and keeping it with the till after items pushed thru
3. Where contactless was pushed, staff see it as the devil and cancel transaction (this happens at McDonalds a lot)
4.