Vodacom Account Queries

[rel8tivity]

Does anyone else [on a data contract] have [yet-to-be-answered] queries with Vodacom for charges on their monthly accounts - specifically regarding "out of bundle" data usage?

 

[vodacom3g]

Does anyone else [on a data contract] have [yet-to-be-answered] queries with Vodacom for charges on their monthly accounts - specifically regarding "out of bundle" data usage?

Probably....,what is the actual question?

 

[rel8tivity]

I want to know whether [that fact that I have such a query in the first place - and Vodacoms' apparent tardiness in replying thereto] is just an isolated instance, or is a more widespread occurance?

 

[vodacom3g]

I want to know whether [that fact that I have such a query in the first place - and Vodacoms' apparent tardiness in replying thereto] is just an isolated instance, or is a more widespread occurance?

There are many account queries at any given point in time, if 99.99% of subscribers DON'T have a query, it still means there are over 2000 active queries at any given point in time.

How can we help?

 

[rel8tivity]

Was charged for "out of bundle" data usage [in August account], but there is no way there was any o.b.u. in July. I queried exactly when this data was used [and PROOF of, rather than merely Vodacoms' say so]. This was on 15/08/07 - still waiting for an answer.

 

[ic]

Was charged for "out of bundle" data usage [in August account], but there is no way there was any o.b.u. in July. I queried exactly when this data was used [and PROOF of, rather than merely Vodacoms' say so]. This was on 15/08/07 - still waiting for an answer.

[searchforum]"Itemised Billing report"[/searchforum]

 

[internaut]

Can someone spot the oddity in the following billing report?



2007/07/08 2:28:02 PM 9291 5730541 Data Usage 5.76

2007/07/08 5:02:53 PM 1660 5932017 Data Usage 0.00

2007/07/08 5:30:33 PM 111 5326636 Data Usage 0.00

2007/07/08 5:32:24 PM 168 5352919 Data Usage 0.00

2007/07/08 5:35:12 PM 596 5447792 Data Usage 0.00

2007/07/08 5:45:08 PM 130 5318960 Data Usage 0.54

2007/07/08 5:47:18 PM 105 5320118 Data Usage 5.35

2007/07/08 5:49:03 PM 106 5321910 Data Usage 5.35

2007/07/08 5:50:49 PM 103 5319880 Data Usage 5.35

2007/07/08 5:52:32 PM 106 5319240 Data Usage 5.34

2007/07/08 5:54:18 PM 99 5319680 Data Usage 5.35

2007/07/08 5:55:57 PM 104 5320200 Data Usage 5.35

2007/07/08 5:57:41 PM 105 5318800 Data Usage 5.34

2007/07/08 5:59:26 PM 110 5320200 Data Usage 0.00

2007/07/08 6:01:16 PM 123 5320720 Data Usage 0.00

2007/07/08 6:03:19 PM 130 5320960 Data Usage 0.00

2007/07/08 6:05:29 PM 130 5320960 Data Usage 0.00

2007/07/08 6:07:39 PM 1378 5581953 Data Usage 5.61

2007/07/08 6:30:37 PM 150 5322318 Data Usage 5.35

2007/07/08 6:33:07 PM 132 5320880 Data Usage 5.35

2007/07/08 6:35:19 PM 4638 5191137 Data Usage 5.22

2007/07/08 8:11:36 PM 4953 2105197 Data Usage 2.12

2007/07/09 5:28:52 PM 2497 6065740 Data Usage 0.00

2007/07/09 6:10:29 PM 541 5467199 Data Usage 0.00

2007/07/09 6:19:30 PM 102 5320328 Data Usage 0.00

2007/07/09 6:21:12 PM 107 5319640 Data Usage 0.00

2007/07/09 6:22:59 PM 115 5320360 Data Usage 0.00

2007/07/09 6:24:54 PM 108 5319543 Data Usage 0.00

2007/07/09 6:26:42 PM 185 5320762 Data Usage 0.00

2007/07/09 6:29:47 PM 74 5319590 Data Usage 0.00

2007/07/09 6:31:01 PM 72 5318514 Data Usage 0.00

2007/07/09 6:32:13 PM 73 5318000 Data Usage 0.00

2007/07/09 6:33:26 PM 89 5318080 Data Usage 0.00

2007/07/09 6:34:55 PM 105 5319129 Data Usage 0.00

2007/07/09 6:36:40 PM 79 5317760 Data Usage 0.00

2007/07/09 6:37:59 PM 87 5317800 Data Usage 0.00

2007/07/09 6:39:26 PM 79 5317400 Data Usage 0.00

2007/07/09 6:40:45 PM 75 5319242 Data Usage 0.00

2007/07/09 6:42:00 PM 81 5337187 Data Usage 0.00

2007/07/09 6:43:21 PM 1893 5600107 Data Usage 0.00

2007/07/09 7:14:54 PM 1022 5801566 Data Usage 0.00

2007/07/09 7:31:56 PM 257 5425883 Data Usage 0.00

2007/07/09 7:36:13 PM 162 5351674 Data Usage 0.00

2007/07/09 7:38:55 PM 189 5337750 Data Usage 0.00

2007/07/09 7:42:04 PM 174 5351265 Data Usage 0.00

2007/07/09 7:44:58 PM 118 5357640 Data Usage 0.00

2007/07/09 7:46:56 PM 746 5343056 Data Usage 0.00

2007/07/09 7:59:22 PM 453 5511299 Data Usage 0.00

2007/07/09 8:06:55 PM 101 5320480 Data Usage 0.00

2007/07/09 8:08:36 PM 92 5321240 Data Usage 0.00

2007/07/09 8:10:08 PM 185 5344026 Data Usage 0.00

2007/07/09 8:13:13 PM 109 5344880 Data Usage 0.00

2007/07/09 8:15:02 PM 225 5420492 Data Usage 0.00

2007/07/09 8:18:47 PM 128 5324838 Data Usage 0.00

2007/07/09 8:20:55 PM 119 5323960 Data Usage 0.00

2007/07/09 8:22:54 PM 123 5323520 Data Usage 0.00

2007/07/09 8:24:57 PM 5389 3728167 Data Usage 0.00

2007/07/09 10:20:13 PM 2195 205236 Data Usage 0.00

2007/07/10 2:33:16 PM 1020 5783406 Data Usage 5.81

2007/07/10 2:50:16 PM 1489 5823527 Data Usage 5.85

2007/07/10 3:15:05 PM 2403 4917592 Data Usage 4.94

2007/07/10 5:12:44 PM 1422 5530159 Data Usage 5.56

2007/07/10 5:36:26 PM 3094 4618441 Data Usage 4.64

2007/07/10 8:23:45 PM 4749 10052 Data Usage 0.00

2007/07/11 8:27:33 AM 1753 1083812 Data Usage 0.00

2007/07/11 4:15:51 PM 3017 646141 Data Usage 0.00

2007/07/11 9:56:24 PM 1644 5870765 Data Usage 0.00

2007/07/11 10:23:48 PM 177 281460 Data Usage 0.00

2007/07/12 10:11:01 PM 1090 2702334 Data Usage 2.72

2007/07/12 10:31:23 PM 858 5655567 Data Usage 5.68

2007/07/12 10:45:41 PM 1088 5562580 Data Usage 5.59

2007/07/12 11:03:49 PM 2029 5635518 Data Usage 5.66

2007/07/12 11:37:38 PM 1342 340639 Data Usage 0.35

2007/07/13 2:39:40 PM 5480 5765770 Data Usage 5.79

2007/07/13 4:11:00 PM 1897 5446824 Data Usage 5.47

2007/07/13 4:42:37 PM 1195 5441621 Data Usage 5.47

2007/07/13 5:02:32 PM 13178 2971002 Data Usage 2.99

2007/07/13 8:58:30 PM 2036 767862 Data Usage 0.78

2007/07/14 9:11:10 AM 999 611485 Data Usage 0.62

2007/07/14 5:16:47 PM 1542 1243679 Data Usage 1.25

2007/07/14 10:08:43 PM 1805 152 Data Usage 0.01

2007/07/14 10:54:38 PM 1526 1098991 Data Usage 1.11

2007/07/15 8:30:40 AM 3445 5884031 Data Usage 5.91

2007/07/15 9:28:05 AM 1305 5485426 Data Usage 5.51

2007/07/15 9:49:50 AM 850 5543143 Data Usage 5.57

2007/07/15 10:04:00 AM 2880 5563907 Data Usage 5.59

2007/07/15 10:52:00 AM 5902 5495496 Data Usage 5.52

2007/07/15 12:30:22 PM 1589 5728980 Data Usage 5.76

2007/07/15 12:56:51 PM 1465 5800980 Data Usage 5.83

2007/07/15 1:21:16 PM 1452 5719015 Data Usage 5.75

2007/07/15 1:45:28 PM 1169 5866148 Data Usage 5.89

2007/07/15 2:04:57 PM 1055 5708200 Data Usage 5.74

2007/07/15 2:22:32 PM 557 5664555 Data Usage 5.69

2007/07/15 2:31:49 PM 98 5317600 Data Usage 5.34

2007/07/15 2:33:27 PM 98 5321520 Data Usage 5.35

2007/07/15 2:35:05 PM 104 5318764 Data Usage 5.34

2007/07/15 2:36:49 PM 657 5319733 Data Usage 5.35

2007/07/15 2:47:46 PM 3914 6015158 Data Usage 0.00

2007/07/15 3:53:00 PM 219 5364795 Data Usage 0.00

2007/07/15 3:56:39 PM 102 5319507 Data Usage 0.00

2007/07/15 3:58:21 PM 106 5319067 Data Usage 0.00

2007/07/15 4:00:07 PM 596 5482676 Data Usage 0.00

2007/07/15 4:10:03 PM 6193 5868961 Data Usage 0.00

2007/07/15 5:53:16 PM 223 5353214 Data Usage 0.00

 

[internaut]

OK, basically Im being charged for data one minute and not the next within a purchased bundle. Am I missing something here or what?
The figure at the end of the line is the amount in rands that was charged.

 

[rel8tivity]

Maybe the root issue is, for want of a better term, "information transparency"? Users reasonably expect the following: ACCESSIBLE [i.e. easy to obtain], ACCURATE and CURRENT information on their data usage. One would imagine this is technically feasible for Vodacom and from a customer satisfaction standpoint, would preempt many account queries.