Anony-mousse
Expert Member
So I was standing at the post office teller like almost every day, waiting for the lady to finish the parcels, as usual I'm playing around on my iPhone, checking my balance (oh, still R114 airtime left) checking eMails as every day, receiving one plain text email, nothing unusual either, flipping thru album covers, locking the phone again coz the friendly lady is finished now and I have to pay.
Back in the car I wanted to make a phone call and I am checking my balance again, for no reason, usually I don't do that so often at all.
Surprisingly my airtime dropped to R9
within a few minutes. Me, not knowing what hit me, call the Vodatrash hotline to find out WTF is going on. After logging a complaint they call me and tell me I have used 50mb 
within 22 minutes, resulting in about R100 airtime usage. 
The strange part about it is that I didn't do anything unusual, the annoying part is that they think I'm an idiot and try to explain that some iPhone application can use so much data, like youtube or the weather or stock application. Ya sure, whatever. No man, don't make a fool out of me, I do know very well what I'm doing and using on my iPhone and none of those applications use up 50mb within 22 minutes.
So they call me again to tell me they did charge correctly, I did use 50mb and I will not be refunded.
I told them I don't give a ****, but if this happens again, because I know I didn't use up 50mb knowingly, I will cancel my 3 contracts.
****ing Vodatrash
And you know why I am so upset about it? Because I know it is their fault but can't prove it. This is the second time that this happened. Last time it was only R7 disappearing, I realized by chance, they refunded those R7 not being able to explain what happened to my airtime. Now they say I downloaded 50mb for 100 bucks.
Back in the car I wanted to make a phone call and I am checking my balance again, for no reason, usually I don't do that so often at all.
Surprisingly my airtime dropped to R9
within a few minutes. Me, not knowing what hit me, call the Vodatrash hotline to find out WTF is going on. After logging a complaint they call me and tell me I have used 50mb within 22 minutes, resulting in about R100 airtime usage. The strange part about it is that I didn't do anything unusual, the annoying part is that they think I'm an idiot and try to explain that some iPhone application can use so much data, like youtube or the weather or stock application. Ya sure, whatever. No man, don't make a fool out of me, I do know very well what I'm doing and using on my iPhone and none of those applications use up 50mb within 22 minutes.
So they call me again to tell me they did charge correctly, I did use 50mb and I will not be refunded.
I told them I don't give a ****, but if this happens again, because I know I didn't use up 50mb knowingly, I will cancel my 3 contracts.
****ing Vodatrash
And you know why I am so upset about it? Because I know it is their fault but can't prove it. This is the second time that this happened. Last time it was only R7 disappearing, I realized by chance, they refunded those R7 not being able to explain what happened to my airtime. Now they say I downloaded 50mb for 100 bucks.
