Vodacom Bill

[WAJonA]

Hi Guys

I hope I can get some help here.

Over xmas on the 24th and 25th December I apparently sent over 60 sms's (the same sms) to a friend in the UK and another friend here in SA 53 times.

I have been trying to sort out my bill which is normally under R300 now R700.00.

I was told that their systems are all fine and its my phone. I have had my phone checked by a Vodacom Service center as they has requested and they confirm my phone is 100%.

They say I must still pay.

Where do I stand as I know that I cannot and wont ever send over 110 sms to just 2 friends.

Did any one else have this issue and what are my steps from here?

Thanks

 

[Mbuzi]

Hi Guys

I hope I can get some help here.

Over xmas on the 24th and 25th December I apparently sent over 60 sms's (the same sms) to a friend in the UK and another friend here in SA 53 times.

I have been trying to sort out my bill which is normally under R300 now R700.00.

I was told that their systems are all fine and its my phone. I have had my phone checked by a Vodacom Service center as they has requested and they confirm my phone is 100%.

They say I must still pay.

Where do I stand as I know that I cannot and wont ever send over 110 sms to just 2 friends.

Did any one else have this issue and what are my steps from here?

Thanks

You screwed, Vodascum will make sure you pay. Vodascum 1 WAJonA 0.

 

[Mach III]

Try this out, let me know if it works:

http://www.southafrica.info/services/consumer/consumer.htm

 

[PsyWulf]

Question is,did you send them any SMS's on those dates,part2 is does the phone support retrying on failure and could it have been trying to resend the message repeatedly?