Vodacom, Cell C price hike probe

I'm willing to bet they'll find nothing but a storm in a teacup.
 
As has been pointed out many times already, the contract that consumers sign clearly allows Vodacom and Cell C to unilaterally increase prices. Not saying it's ethically right, but legally they are on solid ground.
 
deweyzeph said:
As has been pointed out many times already, the contract that consumers sign clearly allows Vodacom and Cell C to unilaterally increase prices. Not saying it's ethically right, but legally they are on solid ground.
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"Section 48 prohibits a supplier from entering into an agreement with a consumer on terms that are unfair, unjust or unreasonable."


So if they find the increase in price is unjustified then that means they might have violated Section 48.
 
They should at least offer you the option to cancel your contract without penalties if they increase pricing mid term. Technically it should become a new contract.
 
cavedog said:
"Section 48 prohibits a supplier from entering into an agreement with a consumer on terms that are unfair, unjust or unreasonable."


So if they find the increase in price is unjustified then that means they might have violated Section 48.
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How would a court test for fairness , "justness", reason ?
 
I'm shocked that the National Consumer Commission has suddenly decided to protect the rights of consumers instead of the rights of businesses as enforced by the Department of Trade and Industries.

As for the price hikes, I think Vodacom and Cell C have made strategic blunders and the bell cannot be un-rung to reverse the bad sentiment the price hikes have created.

Vodacom and Cell C could mitigate the effects by saying that government needs to do x, y and z to create an environment where prices can be decreased again, one of those would be (for ICASA) to release spectrum.
 
Communication is such a necessity, you cannot really not agree to the terms. Don't recall it ever happening before so people looked past it until now. Mid term contracts increases should simply be a no go, if they want to increase it for new contracts or renewals, fine.

Inflation isn't an excuse, since they should of taken that into account before setting the prices anyways.
Oh sorry, forgot to add inflation, pay us 10% extra, enjoy your remaining 12 months.
 
nelwa said:
They should at least offer you the option to cancel your contract without penalties if they increase pricing mid term. Technically it should become a new contract.
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Or drop to a lower priced contract.
 
cavedog said:
"Section 48 prohibits a supplier from entering into an agreement with a consumer on terms that are unfair, unjust or unreasonable."


So if they find the increase in price is unjustified then that means they might have violated Section 48.
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Is it the increase itself that they would have to rule on or the actual terms of the contract giving Vodacom the power to increase prices?
 
Today I officially announce that I'm catching a lift on the bandwagon that bashes, criticizes and puts the collusion blame squarely on the shoulders of our greedy politicians. There is no political willingness to help us and rid us of of financial rape from operators like, cellphones, ISPs, telecoms, and to some exten banks. I'm ticked off... MyBB doesn't have an imoji that shoes a middle finger, how I wish...
 
HideInLight said:
Problem is the phone people get.
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The "free" phone is merely the carrot that service providers dangle to get consumers to sign a lengthy contract, the real problem is that consumers fall for the carrot and continue to sign lengthy contracts.

The solution is for consumers to change their mindsets by not signing lengthy contracts, to buy their own phone, and to not expect to have a new phone every two years (which is something one gets used to when one buys one's own phone).

Ironically, the Vodacom and Cell C price increases will probably backfire by accelerating the consumer mindset change revolution against signing lengthy contracts.
 
marine1 said:
Take this to court .......immediately
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I always wonder when reading about all these threats etc. When do we ever see judgement by a court in these matters posted on this forum? Talk is cheap but actions are louder especially when the court results are published :)
 
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