Yeah dunno what the heck is going on with vodacom, for the first time in months after being really impress with them they have disappointment me in such a big way that I'm not going to renew my contract when it comes up for renewal.
Being a business and on a business contract I honestly do not have the time to visit vodacom shops or phone stupid customer service to help with something that worked perfectly and where vodacom just simply screwed it up.
After visiting a shop they told me they have no idea why vodacom has disabled top-ups on my business contract and that if I wanted to top-up I have to email my business letter to customer support where I informed them I want to to-up.
Customer Support the idiots employeed by vodacom told me to put my simcard into a cellphone and use the app or *111# when I told them and I have to add this is the ppl suppose to work with the business accounts that the sim will not work in a simcard because that simcard is hard locked to the vodacom router and even LTE tower so just said ok sir and putt the phone down bye bye 30 minutes waiting on help and we where not cutt off call went thru to the rating system pathetic.
Last ditch effort today I went onto the website logged into my account and Create a new service request, and to my absolute amazement when I pressed submit I got informed sorry the request was not submitted please try again or call support and everything I just typed was gone.
So in reality I have 5gb left and I know I'm gonna run out of data, sending wife to mtn today to buy me 6gb for R99 which they have on promotion in store.
Thanks vodacom for your absolute crap service, being in a secluded area it really sucks when only two operators have LTE in my area, I saw Telkom laying down fibre or are busy with that but it does not look like they gonna do the whole neighboorhood they basically just have fibre at the first row of houses at the start of the street and the rest of the neighborhood is only allowed to look at the fibre with no option to actually get a fibre connection proudly South Africa and so hilarious actually.
