Vodacom contract re-activation issues

P

Pohm

Active Member
Joined
Jan 20, 2007
Messages
92
Reaction score
0
Location
Jeffreys Bay
Maybe this will wake the vodacomdata guy up.. you asked for my details and what my problem with vodacom is, and, I sent them to you.. As I stated in my previous vodacom "rant"... YOU GUYS NEVER REPLY... Should I rather cancel the 7 contracts we have with you guys and look for a better service provider? :mad:
 
Cancelling might leave your pockets dry. Rather wait for contracts to end ( give them a months prior notice ) then move service provider. No use stressing and ranting. Move if you can get a better deal and/or service elsewhere!
 
Let me explain my situation.
My contract with them got behind for one month.. so they suspended my service, which has happened once or twice before.. we all go through tough times, sometimes.. So.. this month, I paid them a bit late.. but i paid the account in full.. R5530.00(round there). After paying it and faxing them the proof of payment.. I phoned them and asked them to re activate my service.. and this is where I find out, that in stead of them just suspending my services, they went and blocked my sim cards.. therefore, I need to get sim swaps on 6 contracts. After doing that.. which cost me another R250+, I get told that activation will take up to 72 hours..but they will phone me today to tell me "how things are going".

So, today at 14H30, I decided to phone them, to which they state that they did phone me this morning to tell me that it will take 7 days for the contracts to be re-activated. The funny thing is.. They do NOT have any other of my contact numbers.. if they phoned somebody.. it wasn't me.
The big issue is.. Yes, I know that my account was in arrears.. but..never before did they Block my sims.
I'm running a business, and all my advertising has my cell phone number on.. Magazines/Posters/Stickers on vehicles/Business Cards/Uniforms/News Papers.
7 Days are not acceptable, after being told that it will take 72 hours. I'm losing business here..
Why can a new activation take 2 hours, but this activation 7 days?
 
Pohm said:
Let me explain my situation.
My contract with them got behind for one month.. so they suspended my service, which has happened once or twice before.. we all go through tough times, sometimes.. So.. this month, I paid them a bit late.. but i paid the account in full.. R5530.00(round there). After paying it and faxing them the proof of payment.. I phoned them and asked them to re activate my service.. and this is where I find out, that in stead of them just suspending my services, they went and blocked my sim cards.. therefore, I need to get sim swaps on 6 contracts. After doing that.. which cost me another R250+, I get told that activation will take up to 72 hours..but they will phone me today to tell me "how things are going".

So, today at 14H30, I decided to phone them, to which they state that they did phone me this morning to tell me that it will take 7 days for the contracts to be re-activated. The funny thing is.. They do NOT have any other of my contact numbers.. if they phoned somebody.. it wasn't me.
The big issue is.. Yes, I know that my account was in arrears.. but..never before did they Block my sims.
I'm running a business, and all my advertising has my cell phone number on.. Magazines/Posters/Stickers on vehicles/Business Cards/Uniforms/News Papers.
7 Days are not acceptable, after being told that it will take 72 hours. I'm losing business here..
Why can a new activation take 2 hours, but this activation 7 days?
Click to expand...


Hi. I asked in the other thread for you to PM me the details you sent to VD so I can have a look on the system as to what is happening. I need either a cell number or the Account number. I am leaving the office at 4, so if it is after that time I will reply tomorrow.

OC
 
ocleroux said:
Hi. I asked in the other thread for you to PM me the details you sent to VD so I can have a look on the system as to what is happening. I need either a cell number or the Account number. I am leaving the office at 4, so if it is after that time I will reply tomorrow.

OC
Click to expand...

Details sent.
 
Pohm said:
Maybe this will wake the vodacomdata guy up.. you asked for my details and what my problem with vodacom is, and, I sent them to you.. As I stated in my previous vodacom "rant"... YOU GUYS NEVER REPLY... Should I rather cancel the 7 contracts we have with you guys and look for a better service provider? :mad:
Click to expand...

Your query does not fall within my sphere of things that i can sort out in flash.i have emailed some contacts and currently waiting on a reply
 
VodacomData said:
Your query does not fall within my sphere of things that i can sort out in flash.i have emailed some contacts and currently waiting on a reply
Click to expand...

Hey, that falls under the THEY JUST DON'T REPLY section.. if you let me know what you were doing, i would not have posted this in the first place. We have been trying to get through to the vodacom admin department for the past 2 and a ½ hours.. which was just a waste of time. got us nowhere, except for being treated like crap by USELESS customer care consultants.
 
Pohm said:
Details sent.
Click to expand...

I have responded. I thought that perhaps the lines were deleted without a good reason, but I had a look at the account and can see why they were deleted.

The new sim numbers was received via fax from the dealer so that seems to be in order.

Unfortunately, as I explained in my mail, having a line reactivated once it has been flagged as prelegal due to non payment takes longer because it is not just a question of re-activating it. It will need to be authorized by certain people that has got the clearance to give the OK to have the lines activated again. Also, when we activate a line in the store it is quick because we can do it online on our system. Re-activations goes to the admin department within Vodacom. As you can imagine, the amount of requests that they deal with is very high.

OC
 
Vodacomdata is having coffee with Mr Uys now, he'll contact you later. :)
 
Its ok.. it seems loosing one's temper a bit works.. OC, im sending you another mail just to clarify a few things...the lines are active now, but few things are incorrect..
 
Because its reply to what he has sent me.. just making sure that he knows that its been sent.
I must commend ocleroux on his willingness to help, and for the help that I have already received from him. The people at vodacare and customer services should look to him for advice in dealing with their clients..
Thank you ocleroux.
 
Pohm said:
you have mail! lol...
Click to expand...

Hi Pohm. I have sent you a mail containing the payment history of the account and what the current balance is. The account is now up to date and in a bit of credit as far as that goes. Should you have further questions regarding the payments on the account, then you will need to speak to credit and risk on 0821946.

Regards:
OC
 
Pohm said:
Because its reply to what he has sent me.. just making sure that he knows that its been sent.
I must commend ocleroux on his willingness to help, and for the help that I have already received from him. The people at vodacare and customer services should look to him for advice in dealing with their clients..
Thank you ocleroux.
Click to expand...

You are very welcome Pohm. I dont think I helped that much. I merely provided you with some information etc.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X