Vodacom customer care really sux

[vodacom3g]

Yes, one would think....

[Start=theory]However, from my own observations, it seems that in SA (at least) both companies and the 'general public' customers are guilty of approaching business relationships in an adversarial manner. Right from the start each views the other as 'the enemy', on one level or another. There is mistrust and deception, fueled from both sides. Many companies no doubt screw customers, but at the same time many customers screw companies if ever given an opportunity, and this creates an endless cycle of mistrust.

What a difference it makes when one individual from one side breaks this cycle! What a difference it makes when you call a callcentre and sincerely ask the person how their day has been! What a difference it makes when a company does something out of the ordinary that makes the customer feel valued!

We have got to start seeing customer-company transactions as symbiotic relationships; instead of entering into such relationships as though they were some kind of competition about who can screw the most out of the relationship.

Now, if more people would realise this....[/end theory]

Could not put it better.

It is understandable that by the time a person calls a call desk, they are annoyed about something, otherwise they would not be calling in the first place.

It is then very easy to vent your anger at the poor person, who MUST listen to this. It's such an easy human mistake to make, we all fall into this trap.

A little awareness will go a long way.

 

[Skeptik]

These 'idiots', as you call them, do seem to exist.... Did a quick search and found this example on one of the myADSL forums:

Surely the idea is for everyone to work together to resolve a problem. Abusing the call desk as a form of therapy is just wrong...and weird....

You wouldn't be trying to capsize this thread now would you??

You still haven't explained why you are now calling me an "idiot".

How did I "rev up" the operator or "brag" about "enjoying attacking these people".

You really ought to read better & refrain from the insults boytjie!

 

[SHS]

You wouldn't be trying to capsize this thread now would you??

You still haven't explained why you are now calling me an "idiot".

How did I "rev up" the operator or "brag" about "enjoying attacking these people".

You really ought to read better & refrain from the insults boytjie!

Wow, talk about if the shoe fits. searched for the "I find it good therepy having a go at the thickets employed there." and found it over at MTN posted by non other than Skeptik.

 

[Skeptik]

@Skeptik, go and read v3g's post - seriously you're trying to accuse v3g of calling you an idiot when he merely paraphrased teraside's usage of the term 'idiots'.

Have you ever entertained the possibility that you are not a people person and that your attitude and the way you communicate puts people off & gets their backs up? If you have not entertained this possibility, I strongly suggest that you do so.

I'm not perfect, but I do speak my mind. I'm not here to win anonymous friends, only to influence people. If you don't like what I say (as it often appears) then argue the point not the person.

BTW: We know you are a fervent Vodacom fan, but do try harder to be unbiased - Vodacom consultants are not exempt from the rules.

Regarding Vodacom3g - He was all over the place yesterday, first offering help and asking for my number - then making a blatant attack. Scary.........! Thank God I didn't give him my details

@SHS And your point is?? (Don't hold back)

 

[Skeptik]

@Skeptik, once again you have misinterpretted me, what I'm saying is that it is more how you say|post stuff than what you are saying|posting, that puts people off.

Is the above an example of HOW to say something or WHAT you should say to a loyal active forumite?

Are you really following your own free 'advice'?

Antowan once posted a very good thread about modding - may I now suggest - while advice is being freely offered - you go and read it again!
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[74466]

Yes please, i cant see this relating to any kind of mobile service...