After receiving my new HTC One SV (after driving to Milnerton) I had the very rare pleasure of sitting with Vodacom Customer Care for only 20min to do a sim-swap.
Afterwards I went to the nearby Vodashop to get a cover/case for an the phone. After I've clearly asked the clerk for the specific cover/case, she went on to find one and quickly putting it in a plastic bag, finishes up with the transaction and jets off to another customer.
Luckily I had the notion to check the cover/case on the phone before leaving the shop or I wouldn't have known that she sold me the wrong one until I've gotten home.
After I've been told they don't have stock and don't do refunds or credit, I went to speak to the branch manager where she told me the same story. At this stage I could already feel my blood pressure rising.
I've suggested if they could phone another nearby branch to find out if they have the correct product and that I would even be willing to drive there to pick it up, but this notion was refused.
After a long argument of why I cannot be refunded I was given the option (or rather in this case, FORCED) to wait till Monday to find out when they'll be receiving stock.
Now I sit here with a damn cover i can't use and no indication when I will receive the product all because of a their F-up!
Thus-far if they don't step up their game, they will lose a loyal customer that stuck with them through over a decade.
Afterwards I went to the nearby Vodashop to get a cover/case for an the phone. After I've clearly asked the clerk for the specific cover/case, she went on to find one and quickly putting it in a plastic bag, finishes up with the transaction and jets off to another customer.
Luckily I had the notion to check the cover/case on the phone before leaving the shop or I wouldn't have known that she sold me the wrong one until I've gotten home.
After I've been told they don't have stock and don't do refunds or credit, I went to speak to the branch manager where she told me the same story. At this stage I could already feel my blood pressure rising.
I've suggested if they could phone another nearby branch to find out if they have the correct product and that I would even be willing to drive there to pick it up, but this notion was refused.
After a long argument of why I cannot be refunded I was given the option (or rather in this case, FORCED) to wait till Monday to find out when they'll be receiving stock.
Now I sit here with a damn cover i can't use and no indication when I will receive the product all because of a their F-up!
Thus-far if they don't step up their game, they will lose a loyal customer that stuck with them through over a decade.
