Vodacom Data Helpdesk Refusing to Log Problems

[Busy]

Vodacom data support is not great.

I called the helpline (155). I waited 15 mins then someone picked up and put down straight away. What a way to impress customers!

I called again and waited about 5 minutes. This time I spoke to Thando. He patiently took my query and promised to have someone call back within 24 Hours.

I heard nothing. I then called again next day because the problem was still there. This time Anisha answered using the callback service. (It took over 2 minutes of advertising before I was given the option to use the service by pressing # )

It took nearly 10 minutes before she was prepared to actually log my problem. She also said it hadn't been logged the previous time. (S2-IC5300F/IOH), yet could not/would not explain why. I noticed that previous calls were also not logged.

I then got a voice mail from someone who said the "The problem has been resolved". and suggested I call him back. I've got news for him, it hasn't! and I won't.

Vodacom: Please sort out your 155 data line, because they are too lazy to log calls. The speed and quality of your data service is also the worst of all of the networks and shows no sign of improvement.

 

[vodacom3g]

Vodacom data support is not great.

I called the helpline (155). I waited 15 mins then someone picked up and put down straight away. What a way to impress customers!

I called again and waited about 5 minutes. This time I spoke to Thando. He patiently took my query and promised to have someone call back within 24 Hours.

I heard nothing. I then called again next day because the problem was still there. This time Anisha answered using the callback service. (It took over 2 minutes of advertising before I was given the option to use the service by pressing # )

It took nearly 10 minutes before she was prepared to actually log my problem. She also said it hadn't been logged the previous time. (S2-IC5300F/IOH), yet could not/would not explain why. I noticed that previous calls were also not logged.

I then got a voice mail from someone who said the "The problem has been resolved". and suggested I call him back. I've got news for him, it hasn't! and I won't.

Vodacom: Please sort out your 155 data line, because they are too lazy to log calls. The speed and quality of your data service is also the worst of all of the networks and shows no sign of improvement.

Won't you please PM me the number from which you called as well as the time of the calls you made? I'll sort it out.

 

[kaspaas]

Hi,

just copy the message and send it to [email protected] - just add a note that it is a copy of your posting on MyADSL.

It should get the ball rolling at a higher level of power in Vodacom.

 

[vodacom3g]

Vodacom data support is not great.

I called the helpline (155). I waited 15 mins then someone picked up and put down straight away. What a way to impress customers!

I called again and waited about 5 minutes. This time I spoke to Thando. He patiently took my query and promised to have someone call back within 24 Hours.

I heard nothing. I then called again next day because the problem was still there. This time Anisha answered using the callback service. (It took over 2 minutes of advertising before I was given the option to use the service by pressing # )

It took nearly 10 minutes before she was prepared to actually log my problem. She also said it hadn't been logged the previous time. (S2-IC5300F/IOH), yet could not/would not explain why. I noticed that previous calls were also not logged.

I then got a voice mail from someone who said the "The problem has been resolved". and suggested I call him back. I've got news for him, it hasn't! and I won't.

Vodacom: Please sort out your 155 data line, because they are too lazy to log calls. The speed and quality of your data service is also the worst of all of the networks and shows no sign of improvement.

Thanks, got your PM.

 

[Busy]

I had a very bad response to this.

Various people called me, all asking me about the problem from scratch, each not knowing what they were doing.

One blamed the modem and the settings, even though I hadn't even told him what they were. He wouldn't tell me what they were either! He demanded to come to my address and if I did not allow it, he was convinced "I wasn't prepared to solve the problems". He was just so rude, I hung up on him. I asked him not to call again. He did call again with the same nonsense attitude. (Why not assign someone else?)

He didn't want to check the network or even consider the thought that the network was giving problems. That's odd considering the automated message was telling everyone there WERE problems and over the same period there were a lot of complaints on this forum.

What a complete waste of time!

I then received some SMS's saying I had a 3GIG databundle and it was going to expire shortly. About a week after my 500MB bundle was used up, I got another message saying the 3GIG was gone.

I get the impression that this company (Vodacom) is run by clowns.

 

[vodacom3g]

I had a very bad response to this.

Various people called me, all asking me about the problem from scratch, each not knowing what they were doing.

One blamed the modem and the settings, even though I hadn't even told him what they were. He wouldn't tell me what they were either! He demanded to come to my address and if I did not allow it, he was convinced "I wasn't prepared to solve the problems". He was just so rude, I hung up on him. I asked him not to call again. He did call again with the same nonsense attitude. (Why not assign someone else?)

He didn't want to check the network or even consider the thought that the network was giving problems. That's odd considering the automated message was telling everyone there WERE problems and over the same period there were a lot of complaints on this forum.

What a complete waste of time!

I then received some SMS's saying I had a 3GIG databundle and it was going to expire shortly. About a week after my 500MB bundle was used up, I got another message saying the 3GIG was gone.

I get the impression that this company (Vodacom) is run by clowns.

Again, please pass me the times and numbers and I'll see if I can snare Bozo.

 

[Defib]

www.hellopeter.com