auntymunga
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- Oct 31, 2011
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I am one of those people who have had an iPhone for the last couple years but then my hubby got the Samsung Note 4 and I really saw the benefit it could bring to my professional life. So I bit the bullet and upgraded my contract with Vodacom Killarney on 01/04/2015.
Out the box the camera, fingerprint and heartrate monitor sensors were all either broken or working intermittently and the battery was draining on the same settings as my hubbys at a rate of 8 to 1 (8% compared to 1% my hubbys lost doing the same thing on the same settings). I immediately put it back in the box and because of the public holiday, I could only take it back on the Saturday, well within the 7 day return period.
I met with the tech guy there, who is nice enough, but he treated me like a dumb blonde who doesn't understand that using the phone will make the battery drain etc My hubby's phone was with and only when he saw the identical photos taken with the same settings, light etc he could see the camera sensor wasn't working. Okay, so he has to send it to head office to be evaluated before he can give me a new one. I was pretty sure that the standard in SA is if you take it back within 7 days, they give you a new one if you can prove it's broken out the box.
I get a phone call this morning (11 days later) and he says that head office has rejected the fault and it's being sent back to Killarney because he thinks they didn't understand what he was saying was wrong with it. I cannot believe how awful their service is. I went to Samsung in Cresta who said that they couldn't help me even if they wanted to.
I am now stuck without my new phone for at least another 7-9 days, probably going to receive the old one back because Vodacom's technical staff is too stupid to go through a phone and find the faults and they obviously found a 7 day loophole in the consumers act.
I am at a loss as to what I can do here. Does anyone have advice for what I can do?
Out the box the camera, fingerprint and heartrate monitor sensors were all either broken or working intermittently and the battery was draining on the same settings as my hubbys at a rate of 8 to 1 (8% compared to 1% my hubbys lost doing the same thing on the same settings). I immediately put it back in the box and because of the public holiday, I could only take it back on the Saturday, well within the 7 day return period.
I met with the tech guy there, who is nice enough, but he treated me like a dumb blonde who doesn't understand that using the phone will make the battery drain etc My hubby's phone was with and only when he saw the identical photos taken with the same settings, light etc he could see the camera sensor wasn't working. Okay, so he has to send it to head office to be evaluated before he can give me a new one. I was pretty sure that the standard in SA is if you take it back within 7 days, they give you a new one if you can prove it's broken out the box.
I get a phone call this morning (11 days later) and he says that head office has rejected the fault and it's being sent back to Killarney because he thinks they didn't understand what he was saying was wrong with it. I cannot believe how awful their service is. I went to Samsung in Cresta who said that they couldn't help me even if they wanted to.
I am now stuck without my new phone for at least another 7-9 days, probably going to receive the old one back because Vodacom's technical staff is too stupid to go through a phone and find the faults and they obviously found a 7 day loophole in the consumers act.
I am at a loss as to what I can do here. Does anyone have advice for what I can do?
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? Kidding..