Vodacom fraud not being resolved

ArG0D

ArG0D

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Sep 20, 2020
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Arend O

1 reviews | Active since Sep 2020

Unhappy customer






20 Sep 2020, 22:25

VODACOM FRAUD NOT BEING RESOLVED

Hi, I need to report fraud that has taken place on my bank account (ABSA Tjek Account) at Vodacom. I don't have any contract with vodacom currently as I have stopped my last contract at the end of 2018. Someone has fraudulently opened a contract in my name using my banking details and ID number for a Vodacom 100Mbit fiber line. I have called your call center and gathered the following information regarding the contract number and the cell phone number that was used to do this. You will also see the details in my bank statements. So the account number that is registered with Vodacom is I********** and the cell number **********. I also haven't received any bills from Vodacom regarding this open contracted. On my bank statements you will see two transactions being made by debit order namely: 2020-07-27ACB DEBIT:EXTERNAL VODACOM ********** I********** -R162.29 2020-08-31 ACB DEBIT:EXTERNAL VODACOM ********** I********** -R822.17 I have blocked these transactions by my bank for now until you can investigate who did this and correct the fraud issue. I would like you to immediately stop and suspend this debit order and contract that is in my name. The call center has asked me to submit an AffiDavit my ID and bank statements to Fraud Dispute by email and that you will respond within 24H with a case number to stop this contract and to find out who did this. I hope to hear from you soon. My cell phone number you can contact me on is ********** Telkom mobile number. Regards Arend


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Business reply

Vodacom's reply:
21 Sep 2020, 08:14


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing scams.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team



Arend O:
03 Oct 2020, 00:07


Until now there was now proper communications from VODACOM regarding the FRAUD issue or any evidence of what is happened no email replies nothing in writing and no calls.......... They just dont care to follow up or care about resolving issues. BAD Company......

So how do you get these people to do their jobs and solve problems.
 
@ArG0D - Fraud is an Criminal Offence as defined in the Criminal Procedure Act 51 of 1977 as amended. So please register and charge Vodacom with Fraud at your nearest SAPS obtaining a CAS number then send these details to [email protected]. This will give you a reasonable success and out come. Vodacom does not monitor this forum.
Making a big noise here is wasting your energy and data.
 
Absa do have the facility to reverse and stop a fraudulent debt order on their online banking. I recently used their banking app to reverse a debit fraudulent debit order
 
Eric said:
It's a great place to warn others. And now they have learned something new from you. Share the love bro.
Click to expand...
Resolving consumer issues in a "Pragmatic" manner "adjective-Dealing with things sensibly and realistically in a way that is based on practical rather than theoretical considerations." Works for most people
 
Tnx for all the replies. The fraud have stopped but the VODACOM still remains. Until the next one . Ne.
 
The same thing has just happened to my wife!
And this post has sort of steered me in the right direction. Is there anything lse you would suggest thats not been mentioned?
 
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