Vodacom help line - The number does not exist

[RetroPedro]

Dialed 111 last night, after listening to my current balance I press 0 to speak to an operator, the call is terminated with a voice message: "The number you have dialled does not exist" Same today still, am I missing something here? How do I reach an operator?!

 

[GrimReaper79]

@Dearheart , try calling 082114 or 082155, , we can assist you.

 

[dracolusus]

what you need to do? You could try the vodacom.co.za self service portal or dropping a mail to [email protected]. Might be a call centre issue of some sort.

 

[RetroPedro]

@Dearheart , try calling 082114 or 082155, , we can assist you.

Thanks for the reply Grim, but I did already try 155 last night, gives me exactly the same results:

1. Dial 111/155 from Vodacom contract phone
2. Voice: Welcome to Vodacom
3. Voice: For account and billing.... press 1
4. Voice: Need PUK nr etc.... press 2 / or you can hold for more options - I hold for more options
5. For help with Blackberry etc.... press 1 or hold for consultant (then immediatly) You have not made a selection - blabs on then finally, press 0 for consultant - I press 0
6. Message displays on phone: "Number not in use"/Voice: The number you've dialed does not exists - call terminated

Any more ideas?

 

[RetroPedro]

what you need to do? You could try the vodacom.co.za self service portal or dropping a mail to [email protected]. Might be a call centre issue of some sort.

I actually just wanted to find out how long does it take before your oob data usage is reflected on the itemised billing. Had to use my phone as modem last night during a thunderstorm and just wanted to check how much I used.

 

[dracolusus]

I actually just wanted to find out how long does it take before your oob data usage is reflected on the itemised billing. Had to use my phone as modem last night during a thunderstorm and just wanted to check how much I used.

EDRs take a while to reflect. Think its 12-24 hours...depending if you did it before 00:00, but don't take my word on this, not sure.

If you have Itemised Billing active, you can pull it from the portal: http://www.vodacom.co.za/personal/main/login or just check your proposed invoice on the site

 

[RetroPedro]

EDRs take a while to reflect. Think its 12-24 hours...

If you have Itemised Billing active, you can pull it from the portal: http://www.vodacom.co.za/personal/main/login

Thanks, will check later on then...

 

[VodacomData]

I actually just wanted to find out how long does it take before your oob data usage is reflected on the itemised billing. Had to use my phone as modem last night during a thunderstorm and just wanted to check how much I used.

It currently takes 1 to 6 hours for the tickets to be rated or before it updates.

 

[RetroPedro]

It currently takes 1 to 6 hours for the tickets to be rated or before it updates.

Thanks for the reply VD, it actually took longer than 24 hours before the R2000/GB shocker hit my account

 

[jannievanzyl]

Thanks for the reply VD, it actually took longer than 24 hours before the R2000/GB shocker hit my account

Not a Vodacom Contract or top-up rate. Sure this is a Vodacom account?

 

[RetroPedro]

Sorry maths is not my strong point I was under the impression that OOB rates are R2/mb, that's why I said R2 000/GB. What did I miss here?

 

[VodacomData]

Sorry maths is not my strong point I was under the impression that OOB rates are R2/mb, that's why I said R2 000/GB. What did I miss here?

The out of bundle rates are R1 per meg , you will only be charged R2 if you browse with out having a month to month bundle active.

 

[RetroPedro]

The out of bundle rates are R1 per meg , you will only be charged R2 if you browse with out having a month to month bundle active.

It was an emergency, didn't have time to find out how to buy a data bundle, so that was charged at R2048/GB. Granted, bundles are provided to save you money, won't make that mistake again

 

[kingrob]

I think the people at the Vodacom Helpdesk must be tired of all the foreign accents by now.