Just thought I'd share my experience.
I've had my mobile number for over 20 years now, got it when I was a whee little lad in school. Vodacom, same number, same network since then.
Vodacom used to be good, then they turned mediocre, now they are absolutely horrendous.
Moved to an estate that only provides Vodacom as a Fibre provider. Cool. Signed up, got my Fibre within a few days. Line speeds were good. Dropped sometimes for a while but honestly nothing serious. Other residents have had to completely switch providers as they had zero internet. Thought to myself that can't be man, Vodacom is ok with customer service you just need to have a bit of patience and follow their procedures. By this time I had received an email telling me they bumping my speed up from 20 to 50mb for free for being a 'valued customer'. Entire estate confirms same upgrades.
Well ........ Moved to another part of the estate.
Logged a call for relocation of the router.
Call centre agent logged it as a cancellation request.
Call back, get told that we now have to cancel the cancellation order and wait for that to be done.
Call back, they tell me there is a relocating order open and everything will be A OK come December 1st on the move day. I ask them what to do with the existing router, no just unplug it and take it with you. Cool.
December 1st comes ........ Nothing.
Call them again, some mess up with the ticket. At this point I was absolutely livid as I needed the internet for work. Everywhere in the house had ZERO signal. I have neighbours with what I believe are called "Yam" antennae or something boosting the signal.
Call back again the next day and absolutely blow up at anyone and everything I speak to. Family tell me to calm down, I refuse. I want what I am paying for. Get sent a relocating form and promised that the ticket will stay open and they will sort it out.
Eventually give up as I have now spoken to 35 different Team Leaders and consultants.
Technician gives me a call a few days later to come install the Fibre. Pretty sure he didn't need to come as the actual box on the wall was Fibre ready, anywhoo, he comes and installs a new router etc etc. Basically a new service.
Guy next door blows up at the Technician because his relocation is also a month+ now and he also has no signal in his house.
Fibre starts working in the afternoon, at 20mb
Few weeks later after sorting my life of boxes out, I call them and explan the 20mb to 50mb story, and send them the email THEY sent to ME telling me about the free upgrade.
This is their response.
What the actual.........
So the quote now is for R899. Which is the same I am paying for the 20mb line. I mean REALLY?
So anyway, just a heads up if you plan to sign up with Vodacom for Fibre. If you have ANY other alternative, use them because I can guarantee you that you will lose years off your life with Vodacom Fibre support.
I've had my mobile number for over 20 years now, got it when I was a whee little lad in school. Vodacom, same number, same network since then.
Vodacom used to be good, then they turned mediocre, now they are absolutely horrendous.
Moved to an estate that only provides Vodacom as a Fibre provider. Cool. Signed up, got my Fibre within a few days. Line speeds were good. Dropped sometimes for a while but honestly nothing serious. Other residents have had to completely switch providers as they had zero internet. Thought to myself that can't be man, Vodacom is ok with customer service you just need to have a bit of patience and follow their procedures. By this time I had received an email telling me they bumping my speed up from 20 to 50mb for free for being a 'valued customer'. Entire estate confirms same upgrades.
Well ........ Moved to another part of the estate.
Logged a call for relocation of the router.
Call centre agent logged it as a cancellation request.
Call back, get told that we now have to cancel the cancellation order and wait for that to be done.
Call back, they tell me there is a relocating order open and everything will be A OK come December 1st on the move day. I ask them what to do with the existing router, no just unplug it and take it with you. Cool.
December 1st comes ........ Nothing.
Call them again, some mess up with the ticket. At this point I was absolutely livid as I needed the internet for work. Everywhere in the house had ZERO signal. I have neighbours with what I believe are called "Yam" antennae or something boosting the signal.
Call back again the next day and absolutely blow up at anyone and everything I speak to. Family tell me to calm down, I refuse. I want what I am paying for. Get sent a relocating form and promised that the ticket will stay open and they will sort it out.
Eventually give up as I have now spoken to 35 different Team Leaders and consultants.
Technician gives me a call a few days later to come install the Fibre. Pretty sure he didn't need to come as the actual box on the wall was Fibre ready, anywhoo, he comes and installs a new router etc etc. Basically a new service.
Guy next door blows up at the Technician because his relocation is also a month+ now and he also has no signal in his house.
Fibre starts working in the afternoon, at 20mb
Few weeks later after sorting my life of boxes out, I call them and explan the 20mb to 50mb story, and send them the email THEY sent to ME telling me about the free upgrade.
This is their response.
What the actual.........
So the quote now is for R899. Which is the same I am paying for the 20mb line. I mean REALLY?
So anyway, just a heads up if you plan to sign up with Vodacom for Fibre. If you have ANY other alternative, use them because I can guarantee you that you will lose years off your life with Vodacom Fibre support.
